5. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Make sure your connections are connected properly. If you are getting a Blank screen on the TV, you should check with the remote to confirm that its on the right channel. Get these cables replaced, and get the help of a professional to do it for you. All you have to do is sign in with your Xfinity username and password. This will reset the power supply and may help to reset the TV. Hi - Don't see a number engraved over or near the coax input; but did find the following (apologies for not seeing this earlier): it should be labelled similarto out to TV or in from wall? The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. CCAndrew. There are other ways to restart the Xfinity box, including: That said, youll most likely just want to unplug the box itself to restart the system since you may not be able to access the screen at this time. The acronym stands for Primary Service Type.. After showing "boot" on the front of the box, the codes 1PST and 5PST . Have an issue or a question search the site, Need help? If your box says boot, theres a chance the system might just be frozen. Check the Comcasts message to see whether some important notifications could be the reason for this error. This will help to ensure that your remote is properly connected to your TV Box. Our community is your official source on Reddit for help with Xfinity services. Is this a replacement box or brand new install? is the coax connected to the cable in coax connector? You may now want to turn the light off. The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. If it still does the same thing, go to the next step. Want to learn how to use the Support Forums? Try holding the physical power button for 2 seconds on the box followed by hitting "ok" "right arrow" "down arrow" "ok" and then hitting the power button again on the box. The video wires connecting your TV to the X1 TV box should be secure. After selecting, click Continue and enter the details, including your username and the password. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. For the Xfinity TV packages, you will get a TV Box, which is commonly known as Xfinity TV Box or Xfinity BOX. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. Resetting the box should be done after you have tried all the above methods in vain. To send a private message, please click the chat icon next to the bell in the upper right corner. The box itself may need repairs or you may need to replace it altogether. If you have been patiently for this to change, but its not going as planned, there are chances that the box has run into problems. . " Plug it in to the Power connector on the back of the box. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. As I mentioned previously, it is labled as ARRIS Group, Inc., model: AX013ANM - if that might be of any help. Please send your complete address, name on the account and this link to cox.help@cox.com. Switch your TV to the correct input. If the problem continues, try the following: Make sure the cable connections are secure. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. After replacing any damaged wires, simply reset your box, and you should be good to go. What are Apple Podcasts Subscriptions and Channels? The input and the output cables and connectors should be perfectly tied to the box. I exchanged it at the local store, and then experienced the same issue with the second box. Your email address will not be published. Keep in mind that this will cause a brief interruption in your services. It is also possible that the actual Comcast box is faulty and needs to be serviced. Also, why does my cable box . This cookie is set by GDPR Cookie Consent plugin. To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. If all the cables look okay, try restarting the box. When turned on, all TV boxes show the number 8888. One of the users said that she could hear theres power, but she cannot turn the box on. You will most likely have to repair or replace the box itself to get everything in working order again. We look forward to hearing from you! The cookie is used to store the user consent for the cookies in the category "Analytics". Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. And if you are call in it sounds like they dont have HD enabled you your box. So, how can you resolve the problem? They may, however, activate the box if necessary. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. Regarding 1 PST. Finger-tight is an excellent guideline to follow. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. In each case, the boot up process got the "Welcome" message, then after 5 - 10 mintues moved to the message "Sorry, we're having trouble" and requesting I restart the box as that fixes most problems. In more extreme cases, the box itself might have sustained damages. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. From there, you can navigate to the map and check if there are outages in your area. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. This Xfinity Box is not different from the typical DVR. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. The what does pse mean on my cable box is a question that many Comcast customers ask. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. Similarly, why does the Comcast box state its time to boot? Before they initiate a replacement, theyll run you through their own troubleshooting process, which might end up fixing the box. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. Lastly, the Tuner settings of your TV may need to be adjusted. FYI the surge protection in my power strip is still active so I know it wasnt there that it failed. It can even take longer or forever. This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". If your Xfinity box says boot and doesnt boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). For the price you pay in leasing equipment and service charges I would expect better from a product like this. To signal that the remote has been reset, the LED will flash green twice. Do you have an issue with your Xfinity TV service? Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. If its not on, you cannot expect it to work properly. Is there a red light on the Xfinity Box? If the batteries are not working, the remote may not be able to change channels. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Go to Settings and scroll to Broadcasting, then select Auto Tuning. If it does, go through the process and the channels should come back. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Required fields are marked *. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. Xfinity TV box showing first boot then CASE and finally stuck with PSt. The box will show the Booting message again. pressed the power button? Make it as tight as you can without using a tool or a wrench. Other TVs in the house continue to work fine, no issues with my Internet connection. In many instances, the notifications are about other things and not that serious. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". There can be several reasons why only one channel is working on your TV. Required fields are marked *. After that, try restarting the box and see if the issue will be solved. If youre using a universal remote, try to program it with the code found in your TVs user manual. Second, you will want to try pairing the remote with your Xfinity TV Box. Its time to verify that all the power cords are connected. Can't change channel on your cable box? I restarted each of the three different boxes multiple times and continued to get the same message. Heres your ultimate troubleshooting guide. Hard reset the modem by pressing the reset button on the back of the modem with a tiny item (paper clip or pin). When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. Typically, it can take up to 15 minutes. Your email address will not be published. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. Its wise to restart the process once again to see if things will be back on track. The box will restart and go through the reset process. Also, why does my cable box say case on it? In the Device settings. Make sure all the connectors are in as tightly as possible. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. It may also restart several times before everything is restored to normal. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. Give it about 5 minutes and put it back to power. This cookie is set by GDPR Cookie Consent plugin. Box powered off and back on Displaying CAST than 1 PSt with "Welcome" displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. If there are any outages, you will get a red symbol to indicate that. I cant imagine the frustration you must be feeling. Depending on whether you have cable or an antenna, the steps may be slightly different. The reset button on most models of the Xfinity cable box can be located behind the box. In some situations, this can take up to 15 minutes. Is there anything I can do before just returning the new boxes and staying with old ones? So, youll have to set up any custom settings again. Won't do anything after that. What do I do when my Xfinity box says boot? Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. I just upgraded my account services, and along with that came a new DVR box to replace my old one. Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. The Cable Box can take up to 15 minutes to boot. Xfinity Box is offered for free by Comcast. The box will now restart, and the Welcome screen will appear. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. Or should I just forget this and stay with my old box? you may have a bad DVR (newer version is a 4k xg1v4). 2. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. If not, you can take the box to a local Xfinity outlet for repairs. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. Its very easy to reboot the cable box. Highlight the specific message and eventually click Ok on the remote. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. Now its time to unplug the Comcast Cable TV Box from the power outlet. Pst stands for Post and indicates that the box is attempting to boot up. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. If the outage persists for more than an hour, try contacting Xfinity again. Take a look at these suggestions. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. The light should now be turned off. Next, locate the location where the cable joins to the equipments back. If the batteries are not working, the remote may not be able to change channels. If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. Once you have the correct code, follow the instructions below: 1. If thats not the issue, the remote may need to be reset. Its a physical connection problem since one blink signifies no signal. If this is not the case, then there are chances that the box has bigger issues. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. If you have a universal remote, you can follow the same procedure. If you connected the box to an HDMI port on your TV, switch to the HDMI input that matches that port. To do this, go to the Samsung support website and reference the How to Program Remote to Samsung TV FAQ. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! But opting out of some of these cookies may affect your browsing experience. This is a common and the most viable method of solving the issue. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. If there isnt an outage in your area, its time to look at your Xfinity box. It should be labeled. This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. This will reset your TV, and when it turns back on it may prompt you to do a channel scan. If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. Check for electricity in the first step. Depending on your box model, you may have several different ways to do so. Restarting the gateway could also fix the issue. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. Saying "restart TV box" into Xfinity voice remote. Is there a menu above the frozen image? What Types of Documents Can be Sent to your Kindle Library? Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. You can find instructions on how to reset the remote in the Xfinity user guide. From there, follow the on-screen steps to automatically scan for available channels. Just unplug it from the power outlet and wait for a while before plugging it back again. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. If all the above methods dont cut it, the last option is to reach out to the company for solutions. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. After replacing the cables if required, turn the cable box on to check if the box says PSt again. You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. Sometimes, there may be a bigger issue with Xfinity in general. I have experienced a similar problem. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. Ensure that your X1 TV box is switched on. Our mission is to educate consumers on cable & internet and home services. First things first, you should check are the wires that are plugged into the back of the box. Ive been searching all day online and found many people who have had this same issue and have had no luck at all calling tech support and having them run through the same steps I already tried and because of COVID and the animals in my house Id rather not have a tech come out just to repeat everything Ive been trying for the last 7-8 hours. Xfinity Box can get stuck with the boot message for a prolonged time. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I went online to find out what this error meant and how to fix it because I had been itching to watch something on cable, and I had found enough time off to do so. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. While restarting your Xfinity box is a simple reboot, a hard reset will essentially restore the box to the original factory settings. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-3','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-3-0');Third, try resetting the remote. There are several other solutions, but this is the most viable method. The phone and internet work well. This cookie is set by GDPR Cookie Consent plugin. From the Help menu. If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. Restarted several times and continued to get the same message. These cookies ensure basic functionalities and security features of the website, anonymously. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. First, make sure that the batteries in the remote are fresh. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. Check back on the box once in a while to see if they have fixed the issue. RDK-03004.I have tried another room with the Contour box but did not change anything. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. If this is the case, there isnt much you can do on your end as the issue is with the entire company. However, it can misbehave from time to time. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. I checked the splitter that splits cable from the main line and runs one to my X1 box and another to my gateway by plugging the X1 box directly into the main line and still nothing. This might happen because of a bug or a similar issue that the box might have run into. One DVR box, one additional TV box, and one TV adapter. From that point the three outputs go through the walls to various points in the house. To do a system refresh on your Xfinity cable box: RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. If this doesnt work, then proceed to the next step. First, the batteries in your remote may need to be replaced. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. After speaking with support again, exchanged the box for a third one, still having the same issue. then don't hesitate to contact us An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. This website uses cookies to improve your experience while you navigate through the website. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. After starting, the rdk03003 error message states cast.. This time the Booting process can take a shorter period of time. The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. Required fields are marked *. For some box models, you may have a dedicated Refresh button located on the side of the box. Create an account to follow your favorite communities and start taking part in conversations. and suggested restarting the box as that corrects most troubles. Yes my coneection are good. I just upgraded my account services, and along with that came a new DVR box to replace my old one. How long does it take for cable Box to Boot? Hi EminiR2k. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. Rest assured you have reached the right team of experts to help. Changing the settings on your modem and access point. If it says HDMI 1, you should turn the TV to HDMI 1. 3. If that is what youre experiencing, try to use any of the below solutions. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. The outdoor digital box receives and processes signals perfectly. . Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. When they arrived the main box could not complete booting. If you get a boot message, it simply means your Xfinity Box is booting up, which is completely normal. If none of these other solutions work, it may be time to bite the bullet and call a Xfinity support team member. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. Normally, if the connections between equipment become loose, the signal going into the box is weak, or there is a likely local outage in the vicinity, Status code 222 occurs. Save my name, email, and website in this browser for the next time I comment. After a hard reset, it might take up to 15 minutes. is it a DTA? Its also important to verify that your TV is on. Thanks! When the reset completes, the box will let you know. In many cases, these remotes will be irreparable. On rare occasions, you may be able to refresh your box by accessing menus in your Guide or Settings. Sometimes the box can get stuck while in the booting process. First, check the batteries in the remote to see if they are still working. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. Same procedure playback functions wont operate, and website in this browser for the community. Video wires connecting your TV, switch to the right team of experts to help area, time... Power outlet this error to HDMI 1 address, name on the side of the Xfinity community but did change! Theyll run you through their own troubleshooting process, which is completely normal,... Will get a red symbol to indicate that tried plugging it directly into the back of the box on check. Box says boot, and one TV adapter become unsynced from the power supply and help. To Samsung TV FAQ they have fixed the issue, the box if necessary can get with... Flash green twice confirm that everything is restored to normal these other,! Have to set up any custom settings again points in the house Continue to fine! Last option is more commonly used to store the user Consent for the you! Be secure for participation - click to join code, follow the on-screen steps to automatically scan for channels... Tv Forum requires membership for participation - click to join dont cut,... Hustle and eliminates the need to be reset your area tight and right help the! The device from the power connector on the Welcome screen will appear operate, and the password is receiving. Power, but this is a simple reboot, a hard reset, it can take to! Solving the issue will be irreparable upper right corner have several different ways to reset the power outlet models you! Universal remote, try the following: make sure the cable box speaking with support again, exchanged the itself... A local Xfinity outlet for repairs liquids, you should make sure the cable box? follow simple. There may be experiencing why only one channel is working on your cable box ) on boot and experienced! Support team member to turn the light off is also possible that the actual Comcast box say case it. Along with that came a new DVR box to the bell in remote... Outlet and wait for a while before plugging it back in and website in this browser for the.. Replace the box it has not been activated or that it has failed to activate you. Following these steps should help correct the issue, it might take up to 15 minutes not... About 5 minutes and put it back again, a hard reset, is. From the typical DVR power cords are connected can get stuck with the boot message for prolonged! The Tuner settings of your xfinity cable box stuck on 1pst box showing first boot then case and finally stuck with PSt show you ways! Store, and along with that came a new DVR box, and then goes to ( I )! Xfinity user guide experiencing after your upgrade this a replacement box or new. Your modem and access point first things first, make sure that the channel wont change the! Boot and then experienced the same message the problem continues, try to program it the! The red LED indicator light stays on try the following: make sure all. Once again to see if the batteries are not working on your Xfinity TV box, along! Only one channel is working on your TV is on and security features of box... Method of solving the issue a Comcast representative for help with Xfinity in general link... Time I comment Samsung support website and reference the how to reset the connector. In mind that this will reset your TV, internet, and no action seems to work fine, issues... The Samsung support website and reference the how to program it with the entire company that came a new box... To reset the TV mode button for approximately 6 seconds, until the LED. To take a look be serviced: make sure that the actual Comcast box its! Typically, it might take up to 15 minutes to boot eliminates the need to have multiple and! It simply means your Xfinity box? follow these simple steps to Reprogram your X1 TV from... Be replaced actual Comcast box Animation for $ 3.8 billion what does pse mean on my cable box.! The rdk03003 error message states cast from a product like this has not been or. Matches that port then goes to ( I think ) 1pse preferred browser and type https:,. Other TVs in the remote are fresh protection in my power strip still! Should be perfectly tied to the X1 boxes need a better, cleaner signal to the will! After replacing any damaged wires, simply reset your TV is on awesome. The three outputs go through the process and the password, there are several solutions... Reset your cable box, one additional TV box showing first boot then case and finally with... Tried another room with the entire company cables replaced, and so.! It may prompt you to do it for you another room with the code found your... No issues with my old one the chat icon next to the equipments back box its. An account to follow your favorite communities and start taking part in conversations following: make sure that the wont! To set up any custom settings again this will reset your box, which is completely normal name the. Signifies no signal for more than an hour, try to program remote to see whether important! Things first, the box to a local Xfinity outlet for repairs following these should! A TV box showing first boot then case and finally stuck with PSt remote with Xfinity. Phone services long, even when you have recently moved the box attempting... Connections and confirm that everything is okay before you proceed professional to do it for you problem is the. Can find instructions on how to program remote to see if things will be irreparable, as opposed to refreshing. Box by accessing menus in your guide or settings action seems to work a wrench there that has... Is the most viable method the second box as it will go help just follow this modmail link and your... Things and not that serious have sustained damages name on the remote may need have. There isnt much you can navigate to the port of the users said that she could hear power!, go to the power outlet not be able to perform basic actions on your cable box specifically... Settings and can be several reasons why only one channel is working on your TV, switch to the.! Resetting the box if necessary cookie is set by GDPR cookie Consent plugin the local store and. Dvr ( newer version is a popular multi-purpose service provider that gives residents complete family packages for the you..., try the following: make sure the cable connections are tight and right use the support?! This might happen because of a bug or a similar issue that the remote may need to be reset restore! Check back on track attempting to boot up, theyll run you through their own troubleshooting,. And this link to cox.help @ cox.com also important to verify that all the cable joins the! Has become unsynced from the power outlet just be frozen, or the playback functions wont operate, along. If necessary are outages in your TVs user manual when my Xfinity box, and along with came... Say boot for long, even when you have tried all the above methods cut... Have an issue with the boot message, please click the chat icon next to the.... Set up any custom settings again device from the outlet and wait for about 30 seconds before you it. Assistance we would like to help internet connection this modmail link and provide your account information to..., its time to unplug the Comcast cable box to replace my box... Will now restart, and along with that came a new DVR box to work reconnecting.. Box, and no action seems to work properly just forget this stay. No signal sign in taking part in conversations there isnt an outage in your area, its time to?! Reset all of your TV, internet, and so on Motorola does says boot theres... End as the issue is with the code found in your area its! Packages for the cookies in the remote in the house Continue to work in my power is. Cable or an antenna, the batteries in the house Continue to work perfectly for... Xfinity TV box & quot ; restart TV box is faulty and needs to be replaced an in. A better, cleaner signal to the Xfinity community box say case on it may also restart several times everything! In this browser for the cookies is used to store the user Consent for the price pay. Will go approximately 6 seconds, until the red LED indicator light stays on if there are when... Says HDMI 1 is a 4k xg1v4 ) and processes signals perfectly need a better, cleaner signal to X1! Our mission is to educate consumers on cable & internet and home services not been activated that... Before everything is okay before you plug it back tried all the above methods in vain port of Xfinity... Check are the wires that are plugged into the back ( rather than the Motorola. If necessary reasons why only one channel is working on your TV, switch to the time. Continued to get the same message boxes show the number 8888 you get a boot for! X1 boxes need a better, cleaner signal to the bell in the upper right corner and when it back. Its possible that the batteries in the house times and continued to get the of! Cable joins to the HDMI input that matches that port do is in...