Create an account to follow your favorite communities and start taking part in conversations. Calling USCIS is SO frustrating. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. If you click here on the "Case Assistance," it tells you how you can get assistance from them. Immigration Officers are processing the filing, conducting the background check, and investigating many aspects of a filing. Eligible Hong Kong residents include those who have arrived in the United States since Aug. 2021, as well as those who were covered under the initial decision. Or a citizenship application has been stuck or something is stuck between the State Department, for example, a consulate, and the USCIS. If over 120 days have passed since your interview, then first call the USCIS hotline at 1 (800) 375-5283 and ask to speak to a supervisor. An official website of the U.S. Department of Homeland Security, An official website of the United States government. Automated System of USCIS The automated system can be used in the following ways: Please call 1-800-375-5283. Browse related questionsHow to interpret this page. Consult with an attorney for your specific circumstances. Citizenship and Immigration Services (USCIS) determines that it needs extra information to make a decision on your immigration case, it will send you a request for evidence, also called an RFE. Our National Benefits Center location is working on your case. Check for current office closure, COVID information and office location prior to visiting one of our offices. However, the Interactive Voice Response system is open 24/7. It is a very simple process. All Rights Reserved. Number of Visas Each Year is Limited in Some Categories. I got to know when my case was updated this morning. Allowed HTML tags: