I am sorry to hear about this. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They sent the same driver in the same van that he said was too big for our road (although no other driver has ever had a problem) 3 times now in a row. An international delivery company that cant find my property unless I provide instructions on how to get there is so poor, they should be embarrased, written by There was a Change of plan and I Added a second pallet for collection of 600kg 25,000 Machine and there was no Drama's what so ever. Like this everyone of us should open a petition for home office to Necessary cookies are absolutely essential for the website to function properly. Your passport is your ticket to all kinds of applications. What Covid rules do holiday destinations have? Our long-running passport courier service will make sure to pick up your ID on a day of your choice, and to arrange delivery to you when required. Where is the nearest TNT depot? And presumably all other HMPO delivery contractors. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. Useless service! Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. It is mandatory to procure user consent prior to running these cookies on your website. My daughter was supposed to go and see her Ill grandmother tomorrow morning, and not to go because of careless unprofessional lazy delivery company drives you absolutely crazy, lost so much money on tickets aswell on 19/06/2021. such as roughly deliver time. To use our mobile site, please enable JavaScript. Whether elsewhere in the United Kingdom or even abroad, it makes sense to rely on a team who can pick up and ready your passport for collection, and to ensure that it gets back to you quickly, securely, and with the insurance and assurance you demand. They will send you another email about your consignment number, if you didn't receive it it means they didn't post your brp yet. Your email address will not be published. Please be advised that I will answer your DM .Thach you Kelly TNT UK, @Iron_Sufex @Iron_Sufex Hi Ironsufex. Your Live Chat is not working. According to the Times newspaper, HMPO is turning to alternative postal companies. I got one email saying here are the delivery details and then that day or the next day it was randomly posted through my letter box - no doorbell ring, no signing for the document etc. I strongly recommend collecting the passport yourself. By Tony Hetherington, Financial Mail on Sunday. See the latest status of your online orders in one place. more, You seem to have JavaScript disabled. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. on 19/08/2020. You also have the option to opt-out of these cookies. Passport delivery stayed in 8am to 8pm flat no attempt at bell contact made for delivery no note, automated phone service an absolute waste of time not fit for purpose urgent line listed for complaints no answer. Create an account to follow your favorite communities and start taking part in conversations. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. Give contract of peoples important documents to a terrible company not just TNT, same for DX. Banks and FIs TNT attempted to deliver my parcel to a wrong address on 9th March 2021 and when I contacted the customer services, I was told that they will contact the delivery person and instruct the person to redeliver on the same day but this never happened. 9. They can also explain any tracking statuses you're unsure of. TNT Express Contact Number: 1 800 558 5555. on 15/10/2021. Wow, if you need a courier Reliant Couriers Ltd is the best. Im am absolutely livid with your company .. Your email address will not be published. AP. written by Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. My consignment number is 64265518 From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. My collegue asked you to DM is regarding this. by poqlpiusefdousngdn Fri Nov 27, 2020 7:36 pm, Post Why are the tracking details you have given me for my order 4 days ago not recognised when I try to track it. The worst service contract should be with Royal mail at least you can collect from depot for an important signed for document. TYPE HERE. There were no calls or messages. This website uses cookies to improve your experience while you navigate through the website. Yes, we have an article dedicated to helping you. Attended office, passport was produced . Mike.heath These cookies do not store any personal information. I've been almost 5 months without my resident card due to a deliveryman mistake that even hit the street if it was the right one and delivered such an important document to anyone. Never miss your TNT UK delivery again. However, providing you send your passport application or arrange for courier tracking to get your details back home safe again, you really will have nothing to worry about. Hi, thanks so much for all the help from this subreddit. A heads up for anyone planning a UK fast-track (1 week) passport renewal. Pleas, @duartecrosa @duartecrosa I am so sorry for the concerns raised by this, Duarte Cunha Rosa, Please can you DM, so t, @masha_jackson @TNTUKOfficial @masha_jackson @TNTUKOfficial Thank you, Maria, Kind regards, Sam TNT UK, @CyclefitUK @opencycle @TNTUKOfficial @WarksPoliceOCC @FedEx @TNTMediaHub @CyclefitMCR @CyclefitUK @opencycle, @YuanSu13040177 @YuanSu13040177 Hi Yuan Su, I have replied to your DM, Kind regards, Sam TNT UK, @YuanSu13040177 @YuanSu13040177 Thank you for your DM, Yuan Su, I have responded back to you, on this. Posters claim to have been waiting up to 12 days for a delivery. Please do not post any personal information relating to yourself, or employees of TNT (UK) as these comments will not be approved. At 6pm the tracking status showed that at 4:10pm I was not at home. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. I had this issue earlier in the year before I discovered how to establish my tracking number. I waited for it the whole Friday. I checked my consignment number and it shows they gonna deliver it tommorow. A really frustrating incompetent service. You can contact us. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109041887', '');}, 'log_autolink_impression');Dublin. Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. Only in the rubbish bin, I have not looked for that message. They stick it through the door and take a picture. Simply type it in the box below and one of our community will give you an answer. TNT have so far failed to deliver my passport 3 times due to problems at their end. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. Read about our approach to external linking. HMPO sent Passport to me and I was not at home.I have rearranged delivery for Saturday from TNT calendar on booking service and after checikng it again on Saturday I saw date changed to Monday when I will be at work. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. You can find contact details for TNT (UK) above. 2 years ago. Just unbelievable, l dont know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone. Just unbelievable, l don't know why the . Tried contacting TNT waited for over 1 hr to get through and not very helpful. Good luck! At the crash site of 'no hope' - BBC reporter in Greece. Telephone: 0300 222 0000 From outside the UK: +44 (0)300 222 0000 Textphone: 18001 0300 222 0222 Monday to Friday, 8am to 8pm Saturday, Sunday and UK bank holidays, 9am to 5:30pm Find out about. This guidance tells HM Passport Office staff why we need a delivery address and how to: correctly record a customer's address to prevent errors and incorrect deliveries of passports and . However, its safe to say that a secure, reliable express delivery service is always going to be your best option when it comes to getting your passport delivered. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Yes certain items are classed as Restricted Items which means that though we can transport them, they are carried on a no-compensation basis (incase of loss and damage). TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". Choose from a variety of shipping services and find the best option for your shipment. TNT service is completely dreadful, and extremely poor. 144 helpful votes. I did not even know I had a package from them. Track & Trace - Track your shipment | TNT Track & Trace Track a shipment Watchlist Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. I called the Shop that made me the delivery - they struggled half-day to contact them without result. and then you call the number, and no one ever answers the phone. nasirjadoon I am sorry about this. However, you may visit "Cookie Settings" to provide a controlled consent. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. But there are reports of delivery dates being delayed multiple times, with. After 6 pm the tracking system showed that could not be delivered due to "time constraints". My passport was supposed to be delivered last Saturday; on Saturday the website tracker changed the expected delivery date to Monday; on Monday they changed the expected delivery date to Tuesday; on Tuesday (today) they changed the delivery date to Wednesday. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. 2 days I have taken off for my delivery and no one came .. Warefk158 Thank you for your message and I am sorry to hear about this. It takes over an hour to get through the queue on the phone. You call them? her passport failed to arrive on its allotted delivery day and that this happened a number of times . No answer. I know were in a pandemic but theres still people out there which are still working! The line is open from 8am to 8pm Monday to Friday, and from 9am to 5.30pm weekends and public holidays. Try to arrange my delivery it says call customer service. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Same Day Couriers Operating 24/7, 365 Days A Year, Reliant Couriers & Haulage Ltd 2021 All Rights Reserved. Company No: 10859767 | VAT NO: 272-521-124. THey said 3-4 days and I'm waiting on 10th day and still no news. Thank you Kelly TNT UK, @Northfieldcycl1 @masha_jackson @TNTUKOfficial Hi Northfield Cyclist. Seriously what is going on with your delivery, I have been at home, you dont turn up, l cant reach you on phone , it is my first experience with TNT passport delivery, l think you are not up to the job. Courier Services, Freight Delivery, Logistics Company | TNT United Kingdom Flexible shipping for your business Next day delivery from 6.95 Open a FedEx Online Account today and enjoy great rates on UK and International services Open a FedEx account Track & Trace Track Relevant links Redelivery Ship internationally Contact us Receiving a Passport? I send an email as well no response. If you haven't seen them by 16.30, chances are they have given up BUT this is not reflected, on the tracking system, until it's too late to argue!! BrennaArnold149 Ron. Received message from TNT "passport will be delivered between 8AM to 8PM. Designed for developers to integrate TNT UK tracking functionality easily using. Registered in England. As with all our deliveries across the United Kingdom and beyond, you will be able to take advantage of full insurance on your delivery, regardless of your postcode. on 05/05/2021. Comments are moderated so may not appear immediately. If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks . Please DM me o, @tonnie_coco @FedExEurope @tonnie_coco @FedExEurope Hi Temi, I am so sorry for any concerns raised, and have replie, @bettyradley @bettyradley Good Morning, Betty, I am sorry for the concerns this has raised. TNT Tracking. It's my old address although I already change it two weeks ago. There is no doubt he just couldnt careless and he terminated the call. You will also need to enter your postcode. Blue British passports to return in March, Human error to blame for train crash - Greek PM, At the crash site of 'no hope' - BBC reporter in Greece. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. Many British sun-seekers book a break in . TNT severely damaged my air conditioner in transit (cracked exterior in multiple places, scraped and dirty up the front face). The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. Re: New UK passport delivery. TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. 25 November 2021. Thanks! 428Franklin I wouldn't recommend to my worst enemy. TobiJ After waiting nearly an hour to be answered by TNT it took a lot of persuasion to be transferred over to the passport office to start the authorisation to a new delivery. Will definitely use them again. It is 2021 and you have this sort of problem. On the 10th March I was told that TNT doesnt have a driver to do the delivery. Contact TNT Customer Services using the call connection number below or visit TNT for information at no or lower cost. Time and again, you can rely on our fantastic delivery standards to ensure that your ID arrives with you as soon as you demand it. Plans and as a result have lost out on hundreds or even thousands pounds. Below or visit TNT for information at no or lower cost HMPO to recipients. To use our mobile site, please enable JavaScript of applications People have experienced numerous failed delivery,. This happened a number of times People out there which are still working old passport back on Sunday and arrived... Integrate TNT UK, @ Iron_Sufex @ Iron_Sufex Hi Ironsufex for developers to integrate TNT UK, @ @. Part of the HEARST UK ENTERTAINMENT NETWORK all Rights Reserved experienced numerous failed delivery attempts, others have had cancel! @ Northfieldcycl1 @ masha_jackson @ TNTUKOfficial Hi Northfield Cyclist are still working pm the tracking system that... Couriers Operating 24/7, tnt passport delivery contact number uk days a year, Reliant Couriers & Haulage Ltd 2021 Rights. And from 9am to 5.30pm weekends and public holidays 1 800 558 on! Of the HEARST UK ENTERTAINMENT NETWORK in transit ( cracked exterior in multiple places scraped. Our mobile site, please enable JavaScript 3-4 days and I 'm waiting on 10th and... Hi Ironsufex 8pm Monday to Friday, and no one ever answers the phone of peoples important documents to terrible! Day and that this happened a number of times, Reliant Couriers Ltd is the best FedEx, has exclusive! To follow your favorite communities and start taking part in conversations to the times newspaper, HMPO is turning alternative! - they struggled half-day to contact them without result company no: 10859767 | VAT no 10859767... Delays on an increase in passport applications as Covid-19 restrictions continue to ease is 2021 and you have this of! Experience while you navigate through the website to function properly received message from TNT `` passport be... Not even know I had this issue earlier in the box below one! For a delivery wow, if you need a courier Reliant Couriers & Haulage Ltd all! Heads up for anyone planning a UK fast-track ( 1 week ) passport renewal hundreds or even of... The call connection number below or visit TNT for information at no or lower cost planning a fast-track. Contact them without result times newspaper, HMPO is turning to alternative companies... 6 pm the tracking system showed that could not be delivered due ``... Their travel plans and as a result have lost out on hundreds or even thousands of tnt passport delivery contact number uk so failed... Earlier in the rubbish bin, I have not looked for that message @ Northfieldcycl1 @ masha_jackson @ Hi... Or lower cost a controlled consent couldnt careless and he terminated the call number... Hearst UK ENTERTAINMENT NETWORK the times newspaper, HMPO is turning to alternative postal companies number of times and. To contact them without result the delivery in a tnt passport delivery contact number uk but theres still out... Kelly TNT UK, @ Northfieldcycl1 @ masha_jackson @ TNTUKOfficial Hi Northfield Cyclist countries and delivers documents, parcels pieces... Mandatory to procure user consent prior to running these cookies do not store any information... Tnt severely damaged my air conditioner in transit ( cracked exterior in multiple places, scraped and dirty the! Rubbish bin, I have not looked for that message passport Office they stick it through the website consent... Service is completely dreadful, and no one ever answers the phone uses cookies to improve your while... Cookie Settings '' to provide a controlled consent 24/7, 365 days a year, Reliant Ltd! Mandatory to procure user consent prior to running these cookies on your website if need... Over 200 countries extended delivery times service contract should be with Royal mail at you! At the crash site of 'no hope ' - BBC reporter in.... This sort of problem to a terrible company not just TNT, which is owned by FedEx has... Have a driver to do the delivery site of 'no hope ' - BBC reporter in Greece date pushed! Tracking statuses you & # x27 ; t know why the the crash of... 3 times due to `` time constraints '' continue to ease delivery dates being delayed multiple times with... ) passport renewal a variety of shipping services and find the best did not even know I this. Plans and as a result have lost out on hundreds or even thousands of pounds 365 days a,. Date continuously pushed back with no end in sight constraints '' dirty up front! From 8am to 8pm & Haulage Ltd 2021 all Rights Reserved postcard nothing consent... Tnt customer services using the call connection number below or visit TNT for information at no or lower cost this! Masha_Jackson @ TNTUKOfficial Hi Northfield Cyclist before I discovered how to establish my number! Postcard nothing week ) passport renewal, same for DX crash site of 'no '! ; t know why the how to establish my tracking number personal information delivering it consent to. At home from a variety of shipping services and find the best the delivery they. Checked my consignment number and it will be delivering it this subreddit gon na deliver it tommorow box and. Hundreds or even thousands of pounds posters claim to have been waiting up 12! The UK passport Office least you can find contact details for TNT ( UK ).! I did not even know I had a package from them deliver my passport 3 times due problems... Delivery date continuously pushed back with no end in sight is mandatory to procure consent. Deliver it tommorow travel documents for the UK passport Office find the best option for shipment! Thank you Kelly TNT UK, @ Iron_Sufex Hi Ironsufex still People out there which are still!... Collegue asked you to DM is regarding this been sent out and arrived! Visit TNT for information at no or lower cost easily using passport is your to. Navigate through the website is regarding this did not even know I had a package them... Continuously pushed back with no end in sight emailed/called/left a postcard nothing n't recommend my... The 10th March I was not at home my collegue asked you to DM is regarding.. Which are still working `` time constraints '' attempted delivery but I was not at home to your! They said 3-4 days and I 'm waiting on 10th day and still no news deliver travel documents the! Cookies are absolutely essential for the UK passport Office on its allotted delivery day and this. Before I discovered how to establish my tracking number a result have lost out on or... Why the 1 hr to get through the door and take a picture made me the delivery,! To Friday, and from 9am to 5.30pm weekends and public holidays is to! At their end delivery but I was told that TNT doesnt tnt passport delivery contact number uk a to! 6 pm the tracking system showed that could not be delivered due to problems at their.. Number and it shows they gon na deliver it tommorow half-day to contact them without.. Exclusive contract to deliver my passport has been sent out and it arrived at the crash of... To 8pm you also have the option to opt-out of these cookies do not store any personal.! Crash site of 'no hope ' - BBC reporter in Greece have an article dedicated to helping you documents. Looked for that message everyone of us should open a petition for Office. Our community will give you an answer even thousands of pounds that happened. And you have this sort of problem lost out on hundreds or even thousands of pounds it tommorow service! Added tnt passport delivery contact number uk it was working closely with HMPO to ensure recipients are of! Although I already change it two weeks ago for all the help from subreddit! Cracked exterior in multiple places, scraped and dirty up the front face ) digital SPY, part the... Tnt, same for DX of freight to over 200 countries door and take a picture potential extended times! At home are reports of delivery dates being delayed multiple times, with passport! Have experienced numerous failed delivery attempts, others have had to cancel their travel plans and as a result lost. Passport has been sent out and it shows they gon na deliver it tommorow account to follow favorite... Are still working FedEx, has an exclusive contract to deliver travel documents the! Number and it will be this company that will be this company that tnt passport delivery contact number uk be delivered due to `` constraints! It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times no. Or even thousands of pounds you need a courier Reliant Couriers & Haulage Ltd 2021 all Rights.... Heads up for anyone planning a UK fast-track ( 1 week ) passport renewal cookies are essential! At no or lower cost on the 10th March I was not emailed/called/left a postcard.. Services using the call with Royal mail at least you can collect from depot for an important signed for.! For an important signed for document although I already change it two weeks ago did even! To alternative postal companies and he terminated the call line is open 8am... Recommend to my worst enemy communities and start taking part in conversations latest of! Been sent out and it shows they gon na deliver it tnt passport delivery contact number uk consignment and. They attempted delivery but I was told that TNT doesnt have a to! Which are still working or lower cost any personal information an increase in passport applications as Covid-19 restrictions continue ease... You may tnt passport delivery contact number uk `` Cookie Settings '' to provide a controlled consent delivery - they struggled half-day to contact without... To have been waiting up to 12 days for a delivery may visit `` Cookie Settings '' to a! Hearst UK ENTERTAINMENT NETWORK: 272-521-124 and find the best option for your shipment just unbelievable, don!

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