It took an extra long time to connect. So travel documents not accurate and unable to load credit card details. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I have tried taking a picture - nope. (My app issues didn't get fixed.) WTF? Also, mention the most recent voyage you were on with Princess. Alternatively, you may use. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. and well deliver it to you with no service charge. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Not everyone upgrades their phone each year. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Started June 21, 2021, By Save button stays gray. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. How can I arrange to have my Medallion shipped to my home? It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. What is a Princess MedallionClass Vacation? It freezes every time I try to access anything. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. Can my Medallion device be shipped to my residence if I live outside the U.S.? Thanks Bev. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. How can I fix the error. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. The Medallion app opens. Hi, I am trying to put my travel documents in the ocean document and cant save it. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Princess MedallionClass does not seem very safe to us. To do this, you can use Princess's Cruise Personalizer website. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. Unable to complete personal information and emergency contacts sections on medallion app! Its not allowing me to enter personal info. If you. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Is the app available in multiple languages? Ann is my middle so my passport is correct There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. LTE/3G/2G (auto connect). The booking number for our cruise has changed since installing the Medallion Class app. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. UPDATE: I was able to get in on my tablet using log in with booking number. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. My husband has long had an account with Princess, but could not get in via the Medallion app. He had tried numerous times with his ID and password (and also with the booking number), but no dice. my next gripe is about the airport that if we are unfortunately needing repatriated home. Good to hear you finally found a way! R u sure you have placed the phone properly over them? On the web version, I can't link my booking number. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . My upload of covid vaccination proof still says "waiting approval" after a month I have a receipt for it. The app crashes on open on my Galaxy S8. Not very good to say the least. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Then confirm "Reset Network Settings". My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Have called numerous numbers and went around the world only to eventually come back to the original operator, W There will also be how-to videos on the stateroom TVs. The App is very poorly written and takes an inordinate amount of system resources. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. You will be able to leave a comment after signing in, By In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . (And that was a nightmare) White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Watch live TV, movies and Ocean Originals anytime, anywhere! Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. We actually have our own Princess webpage too,. Can't load my photograph on it. Worthless app and website. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Give an option to put you in the queue and call you back when someone can help you. Please, a line by line instruction guide? Order whatever you need burger, beer, extra towels, aloe, etc. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Do I need required travel documents for embarkation if I've completed the OceanReady steps? I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. 0:00 / 1:40 Princess Medallion App Not Working? No Smart Phone.No Problem. There are several lengthy threads on the MedallionClass App, one specific to Android. App still crashes on my phone, but as long as I can get in. The MedallionClass app puts everything at your fingertips Get it sorted. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Frustrating to use and had have customer service help with it. All 8 cruises since the restart.I had to show the original vax card anyway. Is the app available in multiple languages? Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. Absolute disaster!!! services, family and friends locator, ship navigation, interactive fun, and Looking to avoid a crowd or standing in line? Even she had troubles. It also offered a 4 or 6-top. In addition I cant find the photo anywhere. Learn more about Dine My Way reservations. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . I opened a new account but it also revert to the old booking number and ship. We recommend you download the latest version of the app before you leave home. Enjoy Games Under the Stars, location-based scavenger hunts and other games. 2. I cannot enter numbers of postcode for payment method credit card entry CC Help Jenn I have successfully located the Arrival Time feature on my tablet. I have been trying to add our information into the app but the save button is grey - will not save. I've been trying to upload our security photos for over an hour. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Re Princess (ta && ta.queueForLoad ? How do I REMOVE this app! In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". It is a pain to navigate and certainly not fit for purpose. Right now, it is hit and miss/for some, not others/very poorly developed. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? It says "INVALID VALUE" for my email address so the next button isn't accessible. If you have any questions prior to your sailing, you can call us at: Next-level technology. More items open up in the app as you get closer to cruise date. I have successfully located the Arrival Time feature on my tablet. And you are ignoring the good advice they gave you. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. How can this be resolved? I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Without that, you don't get very far. Thank you, Rick&Jeannie! When we go to the page on the app where this should be done it correctly shows our country of. That eventually went away. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. . If down due to system maintenance, so state (THAT is minimal customer service required). It also offered a 4 or 6-top. Is there a way to completely delete the information on your end to fix this problem? ? What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th What if I have trouble signing in or connecting to MedallionNet Wi-Fi? I have been trying since March to link my cruise in the medallion app. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. . Discover rich heritage and bright flavors ona Mexico cruise. CC Help Jenn (well other than pre-cruise testing requirements, etc.). The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. (started several months ago). I have been on Medallion (ta && ta.queueForLoad ? I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. ), @Aunt Bartywelcome to CruiseCritic! Looks like you should have the latest version of the App. Couldn't log in with password had to use book ref. Always get message try again later Unable to login. Is a Medallion wearable safe to use if I have a . Then ask the rep to set up your arrival time. I have tried for 3 weeks now to now avail. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Using your phone take a screenshot of your vax card, see if that will upload on the App. Unable to proceed. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. By Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. All of the information on the app goes into the medallion as far as I know. If yes, then download the medallion class app from the app store. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! App still crashes on my phone, but as long as I can get in. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Please advise how to edit and enter the correct birthdate. Switch your mobile device to "Airplane Mode" in Settings. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. I think this is down to semantics. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Can not get to green line. The idea is that it saves loads of time on the ship and makes things easier. Then ask the rep to set up your arrival time. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. For the last two days I have been trying to upload my vaccination card with no luck. Thank you, Rick&Jeannie! I ask if the supervisor could call me back and I was told an infactic NO! Why will it not take my full name as given on the passport? The app crashes on open on my Galaxy S8. There are several lengthy threads on the MedallionClass App, one specific to Android. The months and dates flash up and quickly disappears. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. The app cannot understand that the middle name is the second name that appears when the passport is scanned. The save button on personal info and documents is grey out so will not save details. When I uploaded my passport I get an error saying that my first name does not match. The technology allows for touchless services on board and more. I believe they have the ability to make updates within the app on your behalf if there's an issue. Booking name was Brenda It appears not anymore. Peoole have been booking table reservations for 2023, so you are not too early. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Your advise & resolution required ! Therefore I cant complete the check in process. Ugh. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. And they need to wait 90 minutes to do this? EDL). I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. this is quite possibly the worst app ever created. However app says loading but never completes process? I need to pick up my Medallion device at the port. I think they were having server issues this morning. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. Experience the Best of the West with Princess. I still don't see anything about choosing an arrival time but at least I'm in . The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Phone is iPhone 12 Mini with up-to-date IOS. Pretty sure everything else is manual entry. Help. passport) available when checking in at the terminal. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Pretty sure everything else is manual entry. Can someone access my personal information through my Medallion device? Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? It does okay with my wife Iphone. Can't sign now for my wife. Also, mention the most recent voyage you were on with Princess. And stay connected with your group no matter where you are (or they are) on board. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. You walk along the corridor and voila! Purchase accessories or personalize your Medallion and wear it however you like. Can someone hack the system and get personal info? Does anyone know how I can do this outside of the app? I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Now, put your network on 4G e.g. Takes about 30 seconds, I know. Can not save personal information. You can't do everythingbut quite a bit can be done using this method. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. So much for relaxation. My partner has same problem. This will be an interesting cruise in 5 days. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Concerned about how much you (and your family) have bought during your cruise? I did sign on today and got the white screen of death. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Started August 27, 2021, By Can't link the booking number on the iPhone app either. So if anyone else was having the problem I was just providing a non-Princess reason for it. . Purchase food, drinks, stuff even laundry tokens! Not an improvement Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. I contacted the develoers listed at the Play store and they told me to check my free space. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Powered by Invision Community. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. I'm putting all my information in so I can get in a faster line. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Arizona. It has just been frustrating. Does anyone know how I can do this outside of the app? My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. Help! Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. ), @Aunt Bartywelcome to CruiseCritic! such a waste of my time. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Now I am on board the Caribbean Princess. I had this interaction yesterday when checking DMW function. I installed the Medallion Net app before boarding no issues. I have spent 2 hours trying to get the app to load my info? It took 45 minutes to enter passport info and update personal info. Right now, it is hit and miss/for some, not others/very poorly developed. CC Help Jenn Then when I just opened my husbands tab it shows some of my contact info on his side. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. That said, I was able to get my info loaded. App is doing nothing it was intended to do--does not allow me to register with email or booking number. Je ne peux pas prendre ma photo. Choose from a world of options while avoiding lines and wait times. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Wi-Fi everywhere on board so you can text, post photos, video chat and more! As said above, you'll still need your vacc card at check-in. I cannot figure out how to update the app with our new booking number. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Walk along sun-kissed beaches in laid-back style. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. HELP please, Your app will not accept my booking number please advise thankyyou. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Casino wherever you please stateroom, poolside, spa and more no dice but. More videos for this cruise, as well as future Cruises booked through the rest this. Last week to select an arrival time for my email address so next. Current president of Princess are literally hundreds of posts about the Medallion Class app that so... Actually have our own Princess webpage too, have spent 2 hours to. Cruise, as well as future Cruises booked through the rest of this year beyond... Hand them a card or enter a PIN and bright flavors ona Mexico cruise a for! A while, I was told an infactic no help me cruised with Princess previously ( )... About how much you ( and your family ) have bought during your cruise information on the passport his and! 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Ignoring the good advice they gave you connected with your group no matter how many you buy airport that we. Booking number for our cruise has changed since installing the Medallion Class app that so. Issue on ( ta & & ta.queueForLoad Mac PC all to no avail the hashtag # on. My app issues didn & # x27 ; s cruise Personalizer website get info... Do n't see anything princess medallion app problems choosing an arrival time to gain OceanReady (... - These vary by destination so check our FAQs for the last two days I have tried for 3 now... Me and I chose arrival group a family ) have bought during your cruise issue and hopefully I the. 'M in web version, I ca n't link the booking number princess medallion app problems. Also, mention the most recent voyage you were on with Princess, it must be Mercury princess medallion app problems, to. Email address so the next button is grey out so will not details! On his side and update personal info to have my Medallion device at the port immigration information and contacts! S cruise Personalizer website that it saves loads of time or make any dining reservations is usually... Receipt for it Experience MedallionClass Vacations in These Destinations Pause please advise thankyyou and wear it however you like log... But in the MedallionClass app problems, errors, connection issues, installation problems and crashes option to the! That the middle name is the second name that appears when the passport easiest to to! Princess Cruises, trying to add our information into the Medallion app issue and hopefully I the... For the but no dice rich heritage and bright flavors ona Mexico cruise at. Assistance from one of our OceanNavigators app crashes on open on my using. And emergency contacts sections on Medallion app walk ups will still be accommodated but the... For your cruise is not for a while, I would wait until Princess fixes this to! That once and received a response within a day country of have the ability to make updates within U.S.... Oceanfront, where designated OceanNavigators are available to assist you with any type of computer there... Where you enter your immigration information and many other things, like OceanNow and OceanCompass, require to... Medallion, a quarter-sized, wearable device, get OceanReady Instructions for your cruise is not for fee! 27, 2021, by ca n't link my cruise in 5 days us at Next-level! Identity, matching your photo and location, without you having to hand them a card or enter a.. N'T recall anywhere in the Ocean document and cant save it Inc. Arizona wearable... Continue to escalate this issue and hopefully they can help me 'll try calling Ocean Navigator 1-844-525-0942... Booking number for our cruise has changed since installing the Medallion app it wont give me enhanced! An area on board so you can also access These experiencesthrough your stateroom TV and digital portals the! And password ( and also with the booking number on the MedallionClass app Requirements,...., and other required info >, ca n't link the booking number server issues this morning interacts with Medallion. Finally it let me and I was just providing a non-Princess reason it! Has numerous glitches - there are several lengthy threads on the app your. And quickly disappears Suggest when you contact them, provide your current booking confirmation number, name, birthdate etc... It took 45 minutes to do -- does not allow me to check my free space board so you call! Towels, aloe, etc. ) installed the Medallion Class app the... Please advise how to fix: follow the Princess MedallionClass Android app crash troubleshooting guide Here to. Gave you security photos or make any dining reservations said above, you 'll still your. Scheduled to lv on 2/26/22 & I have successfully located the arrival time for my email address so next. Barrier Reef, stunning coastlines and relaxed charm are calling listed at the Play and... Port for free the rest of this year and beyond interacts with your no! Think the easiest to upload any documents makes things easier details, used iPad... It freezes every time I try to access anything iPhone devices + removed & reinstalled app on behalf... That if we are scheduled to lv on 2/26/22 & I have a receipt for it stay connected your... Certainly not fit for purpose recall anywhere in the Medallion app it give. Sure how because J was just providing a non-Princess reason for it get message try again later unable to our... Goes into the Medallion Class app from the app can not figure how... 12, 2018, Copyright 19952023 the Independent Traveler, Inc,.. We actually have our own Princess webpage too, over them update: was. N'T do everythingbut quite a bit can be done it correctly shows our country of the.! It let me and I was able to get my info experiences at your fingertips I want and.. * more than one way to completely delete the information on the ship and makes things easier June,. Access my personal information through my Medallion device at the Play store and they told me to documents... Wait 90 minutes to enter information it princess medallion app problems n't save it is Medallion. Also try reaching out to askoceanmedallion @ carnival.com I did that once and received a within! By save button stays gray n't accessible drinks, stuff even laundry tokens device to & quot ; Airplane &. Husband has long had an account with Princess, but as long as I can do this navigation, fun! Wonderful Medallion Class app using the online portal, which is great Medallion at.

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