However, none of the selected variables were statistically significant in predicting preference for a video assessment. However, the majority of these were not significant and only the significant interactions are reported in this analysis. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. I first applied for pip back in 2016 and was awarded a paper based award . More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. Physical and psychological or mental examination: If obligated, and with your consent, these health professionals will administer a short physical and mental function examination. Try not to just yes or no to the questions. If youre in the armed forces or a close family member of someone who is, the rules on living and registering in England, Wales or Scotland isnt practised. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Email: psi@nationalarchives.gov.uk. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. Each article is written by a team member with exposure to and experience in the subject matter. All face to face assessments have been suspended for at least 3 months. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). Preference for telephone or face-to-face assessments. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). Others had no strong preference. Only 19 per cent would be predicted to still opt for face-to-face. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. Over two thirds (68 per cent) did not report any other difficulties. What do you put on a PIP form for depression? Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. There are several things to remember during your PIP assessment. Then get someone to come and sit with you at the next one as support? You can state your needs here with regards to your debilitating condition. I first applied for pip back in 2016 and was awarded a paper based award . The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. Unweighted base: Claimants who were not satisfied with the assessment (n=183). We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. your mental health condition makes using a bus or train difficult. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. Two thirds (65 per cent) of these claimants found a telephone assessment easier or more comfortable, half (50 per cent) did not want to travel, and four in ten (44 per cent) found it less stressful. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. Answers were coded afterwards. If you plan to do so, you should call the assessment centre in advance explaining that you wish to record the assessment they will explain what guidelines you will need to follow. Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. Pip telephone assessment experience. Coded open text question. Claimants who went on to say that they preferred face-to-face over telephone assessments were less likely to report the information as helpful (84 per cent) than those who preferred telephone (92 per cent) or expressed no preference (93 per cent). When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. Tell us how often this happens and how it affects you. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Those not awarded had only a 16 per cent probability of preferring telephone given a three-way choice, almost unchanged from the two-way choice model prediction of 17 per cent. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. If your overall health is getting better, your award will be minimized or stopped. It will take only 2 minutes to fill in. Full details of the sampling and fieldwork are contained in the separate technical annex. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. whether they were told to expect a letter from DWP. You can learn more about autism in affected people by buying this book here. 64 Posts. reading and comprehending written information, organizing a journey or following a route. Bea Taylor You are found capable if you did the following movements and other activities: The health professional will place their observations in your form and then place some reviews about your results in your examinations. Daisy2016 Forumite. This question does not signify your ability to walk. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. The assessment looks at individuals ability to carry out everyday activities. As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. a friend of mine has been on pip for 2 years. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Women were also more likely to opt for telephone (68 per cent) than men (54 per cent). They do send out text messages for appointments yes. At the time of extracting the survey sample, just over half (51 per cent) had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had no outcome to date, although some of this latter group may have been informed of a decision by the time of their survey interview. Those undergoing a reassessment were also more likely to choose a telephone assessment (68 per cent) than those submitting a new claim (57 per cent). 63 replies 18.3K views. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel. A similar proportion of claimants expressed a preference for telephone assessments (45 per cent) as face-to-face assessments (42 per cent). Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. 64 Posts. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Fifteen per cent of claimants felt that the questions were not tailored or relevant to their health condition; 14 per cent felt the assessment needed face-to-face contact, and 13 per cent reported dissatisfaction due to generally finding the assessment uncomfortable or emotional. | Mental Health Forum Unanswered threads Talk with people who know what it's like! We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. You will need to contact the assessment provider and request a home assessment. Safely: Can you do the activity without risking danger to yourself or someone else? WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. In total, three quarters of PIP claimants (75 per cent) and 94 per cent of those undergoing WCA were satisfied with how the telephone assessment was conducted. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. They later changed the award because they looked into everybodys claim as they felt they hadnt been Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. Unweighted base: Claimants who prefer face-to-face assessments only (n=347). Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. Claimants who had been disallowed PIP were slightly less likely to have sought support. What benefits are available for mental health carers? In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. This report is based on data from two telephone surveys conducted between July and October 2020. Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. Crescenzo Pinto Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). The final achieved number of interviews was 837. | Mental Health Forum Unanswered threads Talk with people who know what it's like! PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. They later changed the award because they looked into everybodys claim as they felt they hadnt been When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. Unweighted base: Claimant sample records (n=837). WCA survey respondents were also asked about adjustment requests. Claimants with mobility issues who did not feel comfortable with video were less likely to report it would make them nervous or anxious (14 per cent) but were concerned about explaining their condition fully (9 per cent). Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team This free money management tool is specifically for people on Universal Credit. Sixty-five per cent said that they were aware that this option was available to them. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. someone goes out with you. How much Universal Credit can I get for mental health? Some of our partners may process your data as a part of their legitimate business interest without asking for consent. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. They need to use that actual phrase. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. What does the assessor observe during the PIP assessment? Ask for the assessor to be the same gender as you. Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. 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