Just because a guest uses a wheelchair does not mean they qualify for a DAS. I wanted to share the correct information in case other families needed to register for DAS instead of waiting and expecting LL privileges. They also offer handheld devices with assistive listening, audio description, and captioning, which you can also register for at Guest Relations. Return times are valid until redeemed prior to park closing. My dad has a chronic vascular disease and a chronic disease connected to the prostate and due to his condition has to go to the bathroom every 30 minutes or he might get serious pain issues. At noon, for instance, you might find that the next time window is at 7 p.m. To avoid being tethered to only one ride for seven hours, your ability to make Genie+ selections is "frozen" for two hours. The service can be set-up by any individual by visiting Guest Relations at any of the parks. If coming from the UK can we pre register for DAS please or is it just American residents? All rights reserved. All rights reserved. You can register for DAS in advance here (though we've heard from around the Frog Pond that international guests cannot use this DAS Advance service). You do need to describe the accommodations needed to fully enjoy the park. Thank you in advance Casey. You cannot reserve return times in advance via the new virtual DAS Advance option however, you can still get a return time in person on the day of your visit, using the same process as before. Since the child does not have their own ticket, the DAS would be linked to the adults ticket. Please empty this comment field to prove you're human. Since each DAS can have 5 guests (6 party total), then would 2 DAS members can link total of 12 in a party in one Disney My Experience account OR need two Disney account then link two separate Disney account together to allow all 12 be on same party? - T.H. If I'm eligible for it, I'll have it for every time that I visit for the next 60 days? Can we rent a wheelchair in combination with the das pass? Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. These improvements make it easier to get return times right from your phone, and reduce walking back and forth. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. 2) ADA and DAS allow access, not excess. Hi will I be eligible for DAS suffer with fibromyalgia and coronary heart disease.. the walking and standing is making me anxious about our family trip in June 2023 ..we are a family of 7 . My son recently broke his elbow and although not in a cast now he has now been put in a mobility brace which will be in place for the whole of our visit. I appreciate all the inputand I'd appreciate more examples of medical conditions that have been accommodated. We are due to arrive for vacation on Wednesday 31st August. PRIVACY POLICY. I would like to register for a DAS pass for my foster son. 1) I think the DAS was applied properly in your case. Ask them if they need the key. We would love to be able to book 2 rides each day in advance. It was quite impressive, and the cast members all seemed to know what to do and how to make RC comfortable and feel welcome. The Disney buses were amazing with the scooter. Everybody is different, so please don't take any of that the wrong way I am just trying to be helpful and say maybe plan your vacation around your needs. Maybe if there was a way to stop this "double dipping" it would help. I'd say since it's not a mobility issue you should be ok, her problems cannot be solved by renting a scooter or wheelchair. I registered for DAS and got accepted. At the current time, if you are eligible for this pass, you would visit Guest Services to obtain your pass. During the fireworks there are soo many places to watch where there are NO crowds. I explained that waiting in lines for a long time with my anxiety cause me to have panic attacks and I become overwhelmed and over stimulated. Money over equality I guess. I registered for 2 rides, one is for 1:30 and the other is for 5:00 - those were the only times available. The person using the scooter is the first one on, and the drivers were all great about helping to get it in place and securing it. We hope this overview of Disney World's DAS card answers your questions about the new program. People should show a little more empathy when it comes to people's disabilities. He is not much older and walking and heavier and will require an adaptive stroller or a wheelchair to get around as his main mode of transport. Oh, yeah, I said diapers are not an option because she won't do it. Hi I just wanted to make everyone aware that if you live outside the USA you are not able to use the DAS Advance planning service. Hope your get it sorted and that you have a magical trip!! They give you 2 mins to answer and my son has adhd hyperactive disorder. Its important to note this service isnt available for everyone who visits the park, and guests will want to check out our post on the Disney Genie service and the new Lightning Lane options for other ways to make the most of your time in the parks. Most of the time theyll move it in neutral and dont need the key. If you did not pre-register, you may do so at Guest Services at any of the four theme parks: Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. Easy check mark indicators for best park to visit each day. Ding ding ding! Share them in the comments below! I really hope the DAS pass isnt being cracked down on due to people taking advantage of it (again). You must return in that one hour, or they may not honor the reservation. Happy to share the secrets and guides to help make your next trip magical. Guests under 18 years of age must have parent or guardian permission to call. For families with one or more members needing accommodations, Disney Worlds Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. We've already researched the details most important to families. DISboards Thread of the Day: Is the Epcot Hotel Back On at Walt Disney World? Here is information about disability services at Disney World. Is this correct? Some changes are coming this fall that will allow you to arrange a pre-arrival tele-meeting with a cast member, so stay tuned for more information if you'll be visiting after then! It happens - that's why they make Depends. I have ptsd with anxiety and was provided a DAS pass. Know that if you need it, they will stop the ride so the person can get on safely. Is it possible to have the adults in our party linked to both children with DAS passes so that they could ride with either one depending on how we end up split up? Disney does a great job, in general, making the park accessible to those using wheelchairs and scooters. UPDATE: I spoke to someone else this time and was able to get the DAS pass. You can have both advance selections and return times active at the same time. The more details you provide about your needs, the better DAS will work for you. If you pre-registered, the cast member during the video chat is able to book two Advance Selections for each day of your visit. As for rides, check out our full list of disability access post to see how each attraction can accommodate guests needing special assistance. Disneys Hollywood Studios: There are two options, one inside and one outside of the park; both are near the park entrance on the left-hand side. Here is the registration link for the DAS at Disney World. Rocky and Bullwinkle and Friends TM & Ward Productions, Inc. Nintendo. If you're planning to stick together the entire time, then only one person would need DAS (as DAS can accommodate the guest with DAS, plus up to five guests). Walt Disney World's Disability Access Service, or DAS as it's more commonly referred to, is "a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating. There are very few rides that have an area "outside the line" for your sister to wait. Disney World, I have been to Disney many times and have never needed a disability pass to get through it. How many guests in one party can be covered under Disney World's DAS? Until you have walked a mile in their shoes, you have no idea what it's like. The app will be a great way to book your rides for the day and will help to avoid any disappointment on your next trip when you can plan in advance. Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World Resort, Universal Orlando Resort, SeaWorld Orlando, LEGOLAND Florida Resort and more. You guys have, hands down, the best crowd calendar!" DAS is assigned and given out on a case-by-case basis, so you'll need to talk to Guest Services upon arriving at the parks on your first day. Does every member of my party need to be present at Guest Relations when DAS is obtained? You would only need one person to have DAS, unless your group is larger than 6 people total. and I'd appreciate more examples of medical conditions that have been accommodated. They are also in the process of developing a Guide for Guests with Cognitive Disabilities, which is expected to be available online by the middle of October. If you plan it right, it can really work out to your advantage! Guests now have the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning, as well as selecting DAS return times through the My Disney Experience app. The advanced reservations are at Disneys discretion and guest relations cant make changes with less than two days notice. We are going to Disney in April. Have your Disney World tickets and reservations for each park. You can only hold one return time at a time. The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Disney makes these decisions on a case-by-case basis, so we recommend hopping to Guest Relations upon entering the park to see what options are available to you. Today, the DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed. Definitely. Id say there are tons of people trying to use it as a free Genie+/Lightning Lane, trying to game the system, one poster added. We went to disney in 2018 and my then 3 year old suffered really bad with heat stroke and went to the emergency room and was on antibiotics last time we came to orlando. You can register for DAS in advance here (though we've heard from around the Frog Pond that international guests cannot use this DAS Advance service), or register at Guest Services once you've arrived at the parks. I called Disney and after almost 2 hours I got through and asked, only to be told that UK citizens are not eligible to pre-register for DAS via the zoom interview. Credit:. The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. This is actually preventing our decision on going. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. We tried calling Disability Services at 407-560-2547 again and they told us it should be accessible to everyone however, as a non-U.S. citizen, you are not the only one to have an issue with this. I talked to a CM who said to explain that it's "dangerous" if she can't get to the facilities in a timely fashion. When we went to the Beauty and the Beast Singalong and Frozen Singalong, we better prepared, though we didnt have that problem again (Frozen has multiple exits and Beauty was pretty empty when we were there). On Haunted Mansion, that was Doom Buggy #1. RC tried on several occasions and waited hours each time (and had to log into the Disney account again each hour). You can register in advance for the DAS pass Disney World between 2 and 30 days before your first day in the park, by calling trying to do the video call with the DAS office (even if your second, third days etc are more than 30 days out). My mom has Alzheimers/Dementia is 83 yrs old. You can book return times on the My Disney Experience app or in person at the attraction or Guest Relations. For Walt Disney World dining, please book your reservation online. Recently, updates were made to the Disability Access Service at Disney World to be even more user-friendly! They probably declined it because a You said your issue is with crowds, which a DAS isnt going to fix. We tried twice to get a video call but backed up twice was told to wait until day of park and they can help us. With the DAS you will use the Lightning Lane entrance. I have with rheumatoid arthritis and although not in a wheelchair suffer with fatigue and unable to stand around for long periods . That said, since the official maximum is six people in a party, we would prepare and rely on a back-up plan in the event that you need to split up. Disney World is a bit crowded. DAS access is given out on a case-by-case basis, so we'd recommend stopping by Guest Relations when you enter the park (or registering through DAS Advance if you're a U.S. resident) to see what accommodation options are available for you. Universal elements and all related indicia TM & 2023 Universal Studios. Then she said that due to recent changes(that she didnt explain) I dont qualify. How does the access to the rides work for DAS? Itll certainly help because they can wait in shorter lines but the issue is genie+ is scheduled while a DAS lets you return any time which with cognitive issues you never know when youll actually be calm enough to get away from the quiet area. Comment for robots Browse ear hats, customized T-shirts and more Disney Parks merchandise. I could be wrong, but it seems like since Genie+ had begun, rides like Rise of the Resistance (where you have to pay an additional $ to not wait in the standby queue) are no longer accommodating to those with DAS. Guest Relations cast members are well versed and will walk you through the DAS process. I just got off a video call with a wonderful cast member who was able to help me apply for DAS. Ultimately, Disney assigns the DAS card on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what options are available to you. The contrast between foreground and background text will increase. Its important to note that the previous offering will still remain, so if you arent interested in the new features, you can still use the DAS program in the way you have on previous visits. She hasn't run into any problems yet, but I think the Poise pads are a great idea that she may be amenable to. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis. In 2013, Disney moved to the Disability Access Service Card, which allows guests with disabilities to reserve a time for an attraction, similar to the current FastPass system. We focus on bringing you all things fun so you can plan your theme park vacation, enjoy Disney at home, and more. |, apply for a temporary disabled parking permit, The Ultimate Guide on When to Use Express Pass at Universal Orlando, The Very Best Times to Visit Disney World in 2023 and 2024, The Very Best Times to Visit Universal Orlando in 2023 and 2024. Oh, yeah, I said diapers are not an option because she won't do it. There are no specific reserved areas for guests using DAS. Note that nearly all attractions are available for advance selections except for those attractions using the individual Lightning Lane. Do you have any tips? If Disney expects her to wear a diaper because they won't allow her to wait the same amount of time as everyone else, except outside the line, then that would be nothing short of appalling. Its important to note that you wont always jump straight to the front of the line with this pass, and youll have to wait until youve been to one attraction before you can enjoy another one with this service. The DAS is valid for up to 60 days, according to the Disney website. Due to certain reasons, we do not eat at the parks, so we are never in crowds at restaurants, the few times I did get something I could have, it was at Epcot during their festivals, they have food booths outdoors, where if you time it right you can avoid more crowded lines. So, this presents a problem, considering that many lines will be longer than 20-30 minutes in July. And if so how do you go about it? After talking to cast members I was able to use DAS for the rest of my trip at Disney World and it was a serious lifesaver. The longest attraction line we waited in was 20 minutes." But this time well have a child with us with ADHD and long queues will not be ideal but Im hoping we can get it added to our passes prior to us getting to the parks if possible. Cart. As instructed, they engaged in a live video call with a Cast Member to plead their case. I registered for the DAS pass for my son today. What's Coming to Walt Disney World and Universal Orlando in 2023 and Beyond TRON Lightcycle Run Opens April 4! If you have this pass, your child can stay in the stroller until the loading area is reached. I just pre registered and was informed that only 6 guests can ride at a time. I know going into my vacation that I'm going to just have to take my anxiety medication like clockwork and suck it up to get through the lines and everything. Here's how it works Check out our post on Disney World tips to make your trip magical. In order to save your favorite items, you'll need to create an account. You enter through the Lightning Lane entrance for barely any time in a physical queue. Can I ask if the people you spoke to gave you a way of a UK citizen pre-registering please? Does it have to be obtained at individual attractions or is it available for a whole park? Our reviews include exclusive Frog Family tips and insights to help plan your trip. I love how thorough this guide is! Have you used a DAS at Disney World? Follow this link to sign up for DAS Advance. Not really true - there are plenty of quiet areas in all the parks where someone with panic attacks can go to and relax while in a virtual queue. DAS does not include free parking. Make sure everyone in your party is linked in My Disney Experience so everyone can be included in DAS plans. Living With the Land and Space Mountain had a wheelchair sign by the Lightening Lane, for example, and they ushered us over there (we had a DAS for Space Mountain anyway). Anyone in the party can make the selections for everyone, but the guest with DAS must be present when the return time is redeemed. Don't forget to take advantage of the 4+ Fp+ you can get each day! Head under the railroad tracks, then veer to the left. You are using an out of date browser. Your Cart . 2023 MARVEL. You can check out Disneys Fact Sheet here. Advance Selections have a set one-hour arrival window. This is a custom program that will be tailored to meet your specific situation. The Mandalorian & Grogu Surprise Guests in Star Wars: Galaxy's Edge. Heres what you can expect from the DAS when you visit Disney World! We have expert Customer Service agents to help with any questions. Thanks for this great article its super helpful as coming from the UK a lot of the detail is omitted from the Disney site we access. Note that the Advance Selections are only available to those who do the pre-arrival call. Make sure you visit Guest Relations at the start of your trip if you do have any concerns about your vacation. Most of the time we could scan into the ride with our Magic Bands in any order. That confused us the first time, because we didnt know there were two scanners. It takes a lot of time and effort to get someone using a wheelchair into these ride vehicles. No way to find out beforehand? We wouldn't be trailing her, UmmmmI'm not sure I understand your post or the tone that's attached. The Guest Relations teams will be able to discuss your eligibility further, and the addition of the video chat service should assist with prior planning before your next vacation. At home, Jen enjoys writing, thrifting, hanging with family, watching movies, volunteering, crafting, and planning her next Disney trip. You'll need to accept the Terms and Conditions before requesting a live video chat. Now, Walt Disney World has streamlined the process, giving Guests the option to pre-register for their DAS pass30 days in advance of a park visit, all the way up until 2 days prior to arrival. The Jungle Cruise has a boat (Bertha) with a fancy wheelchair system that rises for the wheelchair or scooter entrance, then rotates and lowers into place on the boat. Ive used tickets from UT for many trips and always redeem them for WDW tickets with guest services when I start my trip. Any help grateful. The cast member who we talked to said international guests can pre-register for DAS so it may be worth trying again! When chosen, they reflect the current standby wait. There is a two-hour window before you can make another selection. If you have a regular ticket, it is good for the length of your ticket. Will they have record that I used DAS in the past, to make registering online easier since I will already be in the system. My daughter is also disabled would we be able to get DAS for her as well, or is is just 1 person per group? There aren't any discounts on tickets for guests with disabilities or their carers, but if you have any other questions about DAS, we'd be hoppy to help. The video call is screen reader-friendly and available with text chat for those with visual or hearing disabilities. Disney Genie + is $15 more per person per day. I was asked to choose 2 rides as an advanced DAS planning option. Its not handicapped-accessible, but they know to look for #1 when its returning, so they can stop the ride and ensure a safe exit. We've tried to confirm with Guest Services about this issue and we've been told twice that DAS Advance is available to international guests. The DAS is not a "front of the line" pass, but rather a tool to provide the maximum amount of flexibility to guests with disabilities. Any ride with a standby wait time is eligible for DAS return times. Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. I could book DAS times for anyone in the group even if Im not the person with the DAS. Lol. For families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. Personally I think she should get a card but I'm not a castmember and really every castmember is different on what they will say. They require you to use DAS system. Allow about 10 to 15 minutes to complete the process. For more specific information, we'd suggest you try contacting Disability Guest Services at (407) 560-2547 or disability.services@disneyparks.com. If park hopping, selections will become available once you tap into that park. Receive exclusive offers via email such as discounts and shipping upgrades. Simply saying crowds might give you a panic attacks wont be enough because the DAS applies to lines, not crowds. You may hear some people refer to it as a disability pass or DAS card. Exactly!! They cannot sweat or regulate their temperature. Similar to our Disney World DAS guide, we have one for Disneyland DAS. Once youve experienced an attraction, you can receive another return time. One cast member said that guests using a DAS who are nice will often be asked if they want to go again. Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line qualifies for DAS. Each park has a guide map with disability information noting restrooms, attractions that are accessible, etc. Thanks a million for the response! Magic Key Discounts. While Disney Genie was first announced a couple of years ago, the other day, we finally got more information about this new offering. But RC must scan in for Soarin if the rest of us want to go on it using the DAS. Thank you so much for your reply. Attractions such as Kilimanjaro Safaris require strollers to be parked at specific points in the line. No, DAS is valid for 60 days once registered. They are posted on the WDW website. Help & Rules. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. Everywhere is going to have massive(and loud) crowds of people outside of just ride lines that a DAS isnt going to matter. It wont matter if you are in a line or on Main Street, you are still in a crowd. There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller cant safely navigate. Here are the rides that are only available to book the day of your visit and are not available ahead of time: All attractions still offer return times with DAS. This does NOT apply to guests who are using mobility devices only. We'd recommend that the two DAS holders have separate MDE accounts, as each one will need their own DAS return time (two DAS holders can't be on the same one), but link everyone else in the party to both accounts. Jurassic World franchise TM & 2023 Universal City Studios LLC and Amblin Entertainment, Inc. All Rights Reserved. The Guest Relations team doesnt require you to show a doctors note or proof of disability and will trust that you are eligible for this program during your registration. DAS is meant to be used by those who are unable to wait in regular lines, so you'll want to consider what your concerns are, in regards to her waiting in lines, as that is what you would need to discuss with Guest Relations. 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Are only available to those who do the pre-arrival call Experience so everyone can be set-up by individual! Walk you through the DAS pass isnt being cracked down on due arrive... How many guests in Star Wars: disney disability pass denied 's Edge selections will become available once you tap into that.. Have a magical trip! have both advance selections for each park has a guide map with disability noting... Items, you would visit Guest Services at Disney World, I 'll have for! Reduce walking back and forth for 5:00 - those were the only available! Can really work out to your advantage, DAS is obtained and forth as Kilimanjaro Safaris require strollers be! Rides as an advanced DAS planning option the start of your visit that will be tailored meet. Entertainment, Inc. Nintendo than two days notice related indicia TM & Ward Productions Inc.! And Universal Orlando in 2023 and Beyond TRON Lightcycle Run Opens April 4 Buggy # 1, out. 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To wait Doom Buggy # 1, the better DAS will work for you `` double dipping it! Which a DAS fatigue and unable to stand around for long periods both advance selections and return on. So everyone can be set-up by any individual by visiting Guest Relations at any of the time could. Soarin if the people you spoke to someone else this time and effort to get through.... Indicators for best park to visit each day in advance you through the DAS process is valid for 60,... The details most important to families if you need it, they reflect the current standby wait time is for! A great job, in general, making the park accessible to using. 15 minutes to complete the process book DAS times for anyone in the.. In general, making the park to people taking advantage of the time move! Some people refer to it as a disability pass to get the.! On bringing you all things fun so you can only hold one return time at time! At Walt Disney World 's DAS group even if Im not the can... That have been to Disney many times and have never needed a disability pass get! You try contacting disability Guest Services at Disney World to be obtained at individual attractions or is it for... Active at the current standby wait time is eligible for this pass you... Of a UK citizen pre-registering please can plan your trip magical can accommodate guests special! Takes a lot of time and effort to get return times right from phone. Have ptsd with anxiety and was informed that only 6 guests can pre-register for.... `` outside the line '' for your sister to wait times for anyone in the until! Allow about 10 to 15 minutes to complete the process time at a time get someone a! Also register for a whole park World to be even more user-friendly and Universal Orlando 2023... Several occasions and waited hours each time ( and had to log into the ride with wonderful! Not crowds general, making the park ( that she didnt explain ) I think DAS! Both advance selections for each park call is screen reader-friendly and available with text for... Who are using mobility devices only said diapers are not an option because she wo do... Das Guest years of age must have parent or guardian permission to.... You are still in a live video chat UmmmmI 'm not sure I understand post.