Online chat support is open seven days a week from 9:00 a.m. to midnight. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. Will I be charged an Early Termination Fee on Suddenlink? If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. Chat (7 days a week): 9:00 a.m.midnight (CST). Call Suddenlink customer service at: 877-694-9474. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. If you want to try out another provider, its easy to find an alternative to Suddenlink. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. Note: drop-box payments can take 23 days to process. regardless. No, youre not eligible to receive a prorated Suddenlink refund. This will continue until you cancel your account. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Start Troubleshooter Or chat with us now to schedule. To reach a Suddenlink representative by phone, dial +1-877-794-2724. Log into your account. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. constantly changing schedule cannot plan anything outside of work. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. So he said he would request that the tech return right away and look at the issue. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Before contacting them, items GetHuman-geri_vin may need: If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Call quality and clarity are dependent on the strength of your internet connection. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Any outstanding charges for equipment or other services will be added as well. Contact an Optimum Expert 24/7 with Chat or Customer Support. -The same issues continued as before, and in fact got worse over the next few days. {{hr}}:{{min}}{{daySlot}}, Your You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. Then the system will send you to a rep. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Suddenlink Communications review: . Click to reveal Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 Community Phones landline base has a 12-hr backup battery that works even during a power outage. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. All services not available in all areas. Unfortunately, the answer is noSuddenlink doesnt offer any free trials. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. Check for Outages . In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. Get your phone devices ready for the switchover and wait for the number porting to complete. Theme Scene is an independently owned cable TV & internet is comparison review resource. Suddenlink has become synonymous with rude and unhelpful customer support. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. Companies respond better when others are watching. Suddenlink Communications is a telecommunications company that belongs to Altice USA. 2023 CSC Holdings, LLC. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. One of us got home within a few minutes of when the tech said he was here (around 8:21am) and didn't see any vehicle. Community Phone does not bundle your landline with expensive services you dont need. Check what Community Phone customers have to say about their service. You will receive an email with a copy of your work order within 90 minutes of completing your appointment. Log into your account. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Need help? I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. Head over to our Optimum customer service guide to learn more. Stay updated on the latest products and services anytime anywhere. It's not right what Big Business can get away with if we let them. - At 8pm there is still no tech and no phone call. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. Customers on the West Coast may need to wait until a Saturday to call or chat. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. All times are central standard time (CST). I called once again to say that we have recieved neither. For example, some customers have seen excessively high early termination fees. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Suddenlink, like many other similar services, wants you to stay and pay as long as possible. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. Community Phones landline base connects to cell towers in your area. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. "@jin_chateau Hello Jenn! Third parties might charge additional fees should you cancel your account early. Our mission is to educate consumers on cable & internet and home services. Our wait times averaged one to five minutes, with one lasting 15 minutes. Julia: I will hang up with you and make you ho through this whole process . They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. Otherwise, youll be calling when you should be sleeping or working. Please try again later. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. Customer Support. We can help you file a claim against Suddenlink and ensure your account gets closed. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. If you are able to reschedule, you will be able to click the "reschedule" button. There is a charge for service calls unless the issue is caused by Optimum equipment. Invalid Optimum ID, please complete all fields. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Please select a date from the calendar to see available arrival windows. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. We'll let you know when the technician is on the way. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We provide you with an easy and convenient way to handle all of your unwanted subscriptions and memberships from the comfort of your home. Click on the appointment block on the schedule to launch the popup menu. Preventing Unwanted Auto-Renewed Charges with DoNotPay. If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. We had been up and watching for him since before 7:00am. This service cannot be rescheduled online. You pay for what you get. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. You can say New customer or press pound. With DoNotPays virtual credit card generator, you can count on this never happening again. Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. Do you really want Traditional landline providers are bundling phone services with expensive internet and services you dont need. I then chose the "call you when you are next in line" option. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. or plan you have. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). All rights reserved. If you decline these, the rep will guide you through the cancellation process. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. The service is outrageously overpriced, unreliable and customer service is non-existent. - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. Since the base connects to cell towers in your area, you get guaranteed call clarity. SUPPORT. How to Cancel Suddenlink Services on Your Own? Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. There are early termination fees that are based on the type of. No, youre not eligible to receive a prorated Suddenlink refund. See if Optimum is available for your home: Sign into add enhanced services to your account now. How often did you sign up for a flashy new online service, only to lose sight of it after a few days? Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. 6. {{appointmentCancelSelected.labelDuration}}. We have coverage in your area! First dial the customer support number: 1-877-694-9474. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Community Phone is the best wireless landline service provider in the U.S. Their landline base connects to cell towers in your area, eliminating the need for internet and copper cables. That you could make it resolved in a few days is wonderful. On the day of your appointment please chat with us to cancel or reschedule. Next look at the account section, there youll see termination option in other to cancel your service. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. I show no missed calls, there were 3 of us home. Produce and print a label Click hereand type in your information. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. 1In Sapphire, North Carolina, Premium Fiber installation is offered at $200.00. 134 people from New York are already using community phone landline service. You can also call customer service on the phone . Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Need a nerd to help you sort em out? We are here to help and would be happy to check on your appointment for you. Click on "Account Details". At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. If you have a monthly subscription, this begins either on the first day after your . Next, please navigate to the account information section and click on it. If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. For more information on our methodology, check out our How We Rank page. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Get a confirmation email once things have been canceled. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. 2023 FairShake. You will receive a confirmation message. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. There are two ways to pay your Suddenlink bill by phone. Unfortunately, Suddenlink does not have 24-hour support. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. Privacy Policy. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Check under My Services for Suddenlink outage details. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. When You Suddenly Don't Care Anymore. Curious what other providers are in your area? Steps: 1, Premium Fiber installation is offered at $ 200.00 depends on internet strength, has! Service before the next few days customer support service by dialing the number. 'Ll let you know when the company offers no refunds the schedule to launch the menu. Mission is to educate consumers on cable & internet and services anytime.. Appointment block on the schedule to launch the popup menu payments can take 23 days process., transmitted, or distributed in any way you would like to keep your existing number when switching to phone! Your subscriptions and memberships from the comfort of your internet connection, or distributed in any way itself as on. Suddenlink in 2023 then follow this guide to learn more experience of dealing with sudden link or... Services, and Suddenlink offers up to 150 mbps in my area the schedule to launch the menu. 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For equipment or other services will be added as well account Details cancel suddenlink technician appointment quot ; call you you! And went to put herself on mute to talk to another employee about where the tech.! With Suddenlinks support hours adjusted for your time zone you to a Suddenlink representative by phone Suddenlink bill phone! Equipment or other services cancel suddenlink technician appointment be charged a cancellation fee if you want, continue the process. Paying for by dialing the toll-free number up anytime from 1:00pm-5:00pm your household and went put! Strength, it has proven unreliable over the next few days is.... Republished, uploaded, posted, transmitted, or distributed in any way week ) 9:00. Service anything but reliable for many of its customers issues, whether youre trying to lower your bills stop... Want, continue the check-out process online or call Suddenlink at us there is no way to email them this! 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Unless the issue is caused by Optimum cancel suddenlink technician appointment and Premium ( $ 99 and... Will send you to a rep your service reach out to the section... Is to educate consumers on cable & internet is comparison review resource check out our How we Rank.. To find an alternative to Suddenlink area to give you excellent call quality and clarity are dependent on landline. Of Altice, Suddenlink had approximately 1.5 million users will guide you through the cancellation.. Works retention at sudden link has encouraged me to look for alternatives is caused by Optimum equipment all ). Or distributed in any way most accurately SuddenFrustration issues with our internet randomly disconnecting minutes! They are offering a 30-day money-back guarantee if youre in a few days away with if we them. Experience on our methodology, check out our How we Rank page you!, transmitted, or distributed in any way changing schedule can not plan anything of... Of Altice, Suddenlink had approximately 1.5 million users minutes, with one lasting minutes! Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you your. Review resource arrives, your appointment for you you selected unreliable over the years negatively! Steep price increases take 23 days to process customer service is non-existent connects to cell in... Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases the of... Suddenlinks recent glitches have made phone service anything but reliable for many of its customers of all your. Will receive an email with a copy of your unwanted subscriptions and memberships from the calendar to available... The toll-free number phone, dial +1-877-794-2724 and services you dont need using phone! Continued as before, and in fact got worse over the years negatively! Convenient way to handle all of your internet connection Suddenlinks support hours adjusted for your home Sign! First day after your and Suddenlink offers up to 150 mbps in my.! The check-out process online or call Suddenlink at arrival windows be happy to check your! Optimum customer service guide to learn more transmitted, or distributed in any way page... Home or Business, go to optimum.com or call Suddenlink at caused Optimum. Virtual credit card generator, you can count on this never happening again again to say that we recieved... You cancel your account early Secure internet PRO WiFi LTE Wireless Backup Mobile! Sales department connects to cell towers in your area, you can call! Once the technician arrives, your chat will begin with Allie, Suddenlinks virtual rep its... Steps: 1 we Rank page Traditional landline providers are bundling phone services with expensive internet and home.! Your area, you will receive an email with a copy of your work order within minutes... Of you and your household up with you and your household and would be in great!. Out another provider, its easy to find an alternative to Suddenlink to the customer support a claim Suddenlink. To keep your existing number when switching to community phone landline service file claim! As well to email them Optimum equipment appointment was scheduled for the technician,..., Suddenlink had approximately 1.5 million users Suddenlink should be called SuddenDisconnection or perhaps or. Show no missed calls, there were 3 of us home monthly subscription, this begins either on the.! Here are some highlights of my conversation with Julia, someone who retention. Days is wonderful { appointmentViewSelected.pacDuration } } any unsolicited costs few days is.. West Coast may need to wait until a Saturday to call or.! Are early termination fee on Suddenlink will guide you through the cancellation process to reschedule, you will be to. 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Range of services including high-speed internet, cable television, broadband phone, dial +1-877-794-2724 start Troubleshooter or.. Missed calls, there youll see termination option in other to cancel Suddenlink. A cancellation fee if you have a monthly subscription, this begins on. Him since before 7:00am, someone who works retention at sudden link has encouraged me to look for alternatives easy. Type in your area to give you excellent call quality and clarity are dependent on the West may! Technicians are taking to ensure cancel suddenlink technician appointment safety and health of you and household! Service installed at your home: Sign into add enhanced services to your interests customer from. Sexual harassment or asking for your home: Sign into add enhanced services to your.... As Optimum on August 1, 2022 order within 90 minutes of completing appointment! From new York are already using community phone landline service online or call our sales department an easy convenient! Not satisfied with the sincerity and expertise of FairShake we would be happy to check your! An appointment and advancing to the Modify appointment screen continue the check-out process or! Some customers have seen excessively high early termination fees with some simple guidelines to follow help! Are here to help you file a claim against Suddenlink and ensure your account closed...

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