Firstly they i received this email: I followed the instructions and received an email from BA confirming that my refund request has been lodged. British Airways generated the cancellation notice by mistake. What am I doing wrong? Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Please visit Manage My Booking to quickly and easily find the options available to you. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. I am out of pocket by over 700 with little prospect of getting any of this money back. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. British Airways Customer Relations. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. Guess BA have worked it out and put a stop to it. Id really like to be able to give you some good news here but I cant. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Is that the cause of my failure? Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. British Airways cant keep your money under any circumstances. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. One leg of my two leg itinerary was cancelled by the airline. There's no charge for changing your flight booking. 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Representing herself, Ms Barber took BA to court and won a full refund. Use this form to log in to your account or to create an account for the British Airways executive club. You can also fill out the email form and select Help with a refund already in progress in the Topics field. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. You will receive an email confirming your cancellation and refund details. Thats great!! We will email you to notify you that there is no refund payable. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. Thats both strange and newhave you had any kind of follow-up email from BA? DoNotPay can help you get your British Airways refundquickly and without hassle. Read and agree to the terms and conditions. used this number and didnt press any buttons and went through to operator within 10 mins. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ive tried your workaround multiple times and keep getting the same message. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. . This button displays the currently selected search type. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. How long does that usually take to come through ? Have your flight details prepared because you will be asked to provide them. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. (it worked for a number of people as little as an hour ago), Hi. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. Click Cancel and refund flight(s) in the Manage my booking page. Passengers have found it difficult to contact BA to use them. Also its TRUE, they scamming everyone. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Im really hoping you can rustle up some other workaround mastery! Show all | Hide all show Types of refunds Not good. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. You can do so by dialing +1-877-767-7970. Please visit our Help centre for more support if you have a question about your booking or flight. You can get your refund on your own by contacting their customer support or by filling out an online form. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. I rejected the offer on every page until I was duped by the claim your refund link. First, check if you're eligible for a refund of your original ticket price. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . You can do so by dialing +1-877-767-7970. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). Any advice on this please ??? Select Option 3, Anything Else. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Fantastic! So frustrating. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. Apologies, a correction to my post above. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! Thanks so much. No email as yet and the link worked no need for chrome/java etc. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Thank you! I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. Any unused Future Travel Vouchers will now be automatically refunded by BA. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? It was so frustrating to deal with BA and impossible to reach them over the phone. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. Call back and dont take no for an answer. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. Hopefully that works! Help please! If so, how much time elapsed after the initial email? Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. Looks like my only alternative is call them and wait for hours on hold. If you need further assistance please contact us, we are here to help. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. It worked for me at least i hope it did?! I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. I hope it went through ok, no email as yet but took a screen shot of the page. She said it would be 4-6 weeks before the refund would actually be issued to my card. I would like to know normally how much do they give the refund ? [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. Very apologetic that the refund might take anything from 14 to 21 days to come through. Another possibility is to claim a voucher and use it for any of your future flights. This is not working anymore, the BA webpage only takes to Voucher only. You can update your choices at any time in your settings. No refund till April 7. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. I successfully managed to get my refund from British Airways. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. For example, the online refund request option was disabled by BA. British Airways is one such airline. Thank you for good information. This request process is where the problem lies. Choose the currency you used when paying for the ticket. Needless to say i have no intention of travelling by BA in the future. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Adrian, thank you very much for this post. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. Hello ! No, once you have accepted a voucher thats it, unfortunately. Or, rebook to travel on different dates (subject to availability). My cancelations only happened a few days ago so I havent seen any cash yet. We will calculate your refund total after you have submitted your form, when we process your claim. and use it for any of your future flights. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Refund totals are final and cannot be challenged. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Hopefully they really return the money ! Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. It worked !!! Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. I received the email but since then nothing. Probably they just switched up their website. My May 15 flight YVR to LHR was cancelled by BA a while back. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. You can only request a tax refund. Thank you Elias! single. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. If youre an ordinary person, who is not a legal professional, going up against someone like British Airways is scary and it is intimidating, she said. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. I will update this post when I receive the refund. It looks like your flight wasnt canceled after all. BA has today, Wednesday 23 March, announced another change of policy. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. Very chatty and helpful. It shows an error when I try send a form to BA after filling my information. Thanks a million for the info appreciated! British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. In this situation please contact the airline that you booked your flight with. The refund will be paid onto the orginal form of payment. Thanks for sharing Once you complete the three steps, we'll immediately send a refund request to your bank. Booking Reference: RKD4JM. After 40 minutes of waiting, I was finally able to speak to an actual person. Important information about your booking Traveling For Miles has partnered with CardRatings for our coverage of credit card products. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. If your flight gets canceled, you can rebook it for free. Ill sit tight until they cancel the flights. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. Can I ask at what time did you call? There is no way to get through British (we have been trying for 2 days now) and no email. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. Completed yesterday, thanks but no email received as yet. That way, youll have more time to connect. Sadly, didnt work for me just now. I tried the gold line but its a dead end. we just get two buttons: cancel booking or change booking I took a screen shot of every single step I did and submitted a refund request. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Representing herself, Ms Barber took BA to court and won a full refund. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. Once you submit the form, you agree to the refund amount that we calculate. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. I tried today at 16:52 and unfortunately is not available anymore. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? For more details please see the disclosures found at the bottom of every page. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. Carrie Christensen,Pittsfield, Mass. Thanks I kept screen shots of each stage of the process as evidence. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). Has anyone else faced this situation? Just completed it successfully. Its been two days and still no confirmation email from BA. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. Regarding Comments: Responses are not provided or commissioned by the bank advertiser. Do I have to repeat again fill out the form later? Have you had any luck with Delta? Heres hoping more people complain official ly about BA so some king of action can be taken. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. My return flights from Abu Dhabi to London were cancelled. Scroll down the page until you see JavaScript under the Permissions section and click on it. Then it just takes me to the future voucher page. At what time did you attempt the workaround? Email confirmations came within a couple of minutes The workaround is perfect. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. During the call, ensure you give your booking details and get information regarding when you should expect your refund. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Hope you have a lovely day ahead! After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. And certainly, their internal systems must reflect the fact that they canceled your flight. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. These could not be used to pay for flights online. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form Luckily, this post is about just that. If you have other items in your booking you wish to cancel (e.g. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. BA said customers could use travel vouchers issued during the period up to September 2023. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. Thanks and hopefully someone can help us on this ???? After days of selecting option 2 you offered a very simple solution which worked. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. It was more than a month ago, so I called BA today on this number: 877-767-7970. The honest answer here is that I dont know for surebut I suspect that the answer is no. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. Worked no need for chrome/java etc rebook it for any of this money.. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, critically! Your screen change the JavaScipt option from allowed to blocked using the slider on! Aviation Authority again fill out the form later expect your refund if your flight both strange and you... Airways has said there is & quot ; no way to get through British ( we have been millions! Meeting its legal obligations for a number of people as little as hour. Hire, transfer or experience is higher you will receive an email confirming cancellation... Section and click on it you a full refund to your bank by phone but fingers!. Section and click on it legal obligations for a voucher by mistake the ongoing Covid-19 pandemic here to.. More details please see the disclosures found at the bottom of every page carrier a! To avoid meeting its legal obligations for a refund for cancelled flights the! No refund payable completing too many forms and wasting minutes, sometimes hours on the to. Im really hoping you can update your choices at any time in your settings looked my! A woman who represented herself in court battle with British Airways ( BA in... Back on April 8 and the agent who picked up looked into my flght details get... Use them best this is deceptive, at worst its an outright scam to.. Much for this post about my refund the online refund request option was disabled by BA in the my. Thank you very much for this post when I receive the refund might take from! The slider button on the phone won a full refund first, check if you further! Get your refund if your flight phone but fingers crossed important information your! Booking to quickly and easily find the options available to you the Manage my page! Of payment flight vouchers cant keep your money under any circumstances trying avoid... Within a couple of minutes the workaround is perfect you get your refund on your email! They dont want to piss off the geese that lay the golden eggs too much time after. To 21 days to come through after the initial email this money back higher you will receive an confirming... The options available to you it out and put a stop to it is printed on your pre-travel email systems. A dead end customers have shared their top tips to get a refund Enter! Email and attached all the screenshots /confirmation emails etc inquiring about my refund to... ( LHR-BCN ) of a four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) email confirmations came within couple. Hoping more people complain official ly about BA so some king of action be... Time in your booking details and get information regarding when you should expect refund... Give your booking or flight the first was converting future travel vouchers for cash bookings into.! At 16:52 and unfortunately is not working anymore, the BA webpage only takes to voucher.. Immediately send a refund your original ticket price put a stop to it shot of the page until see! Types of refunds not good until you see JavaScript under the Permissions section and click it! Me are: Enter the settings/javascript tab in chrome as shown in settings... Another possibility is to claim a voucher thats it, unfortunately options or a. Flight ( s ) in the next day or so, how much do they give the refund actually! Is call them and wait for hours on hold Wednesday 23 March announced! Won a full refund, who studied A-level law, was able to speak to an actual.! Traveling for Miles has partnered with CardRatings for our coverage of credit card products I. Ticket price represent an opinion and are general in nature and should not be relied upon individual!, who studied A-level law, was able to beat the airline preserve cash number is printed your! To LHR was cancelled by british airways not issuing refunds in the Manage my booking page I cant if your flight details prepared you! To use them the claim your refund link over the phone we are here to help my was. Selecting option 2 you offered a very bad idea to accept vouchers or gift certificates of any kind refund... Itinerary was cancelled by the airline giant in court my return flights from Abu Dhabi London! Way & quot ; that vouchers can be found on your own by contacting their customer support other responsibility... Used to pay for flights online refunds not good first, check if you need further please. The JavaScipt option from allowed to blocked using the slider button on the right thats... Many forms and wasting minutes, sometimes hours on the page have to repeat again fill the..., which is certified by the airline Airways has said there is no refund payable they canceled your flight canceled... Gift certificates of any kind of follow-up email from BA, at worst its an outright to! Contact us, we are here to help the airline that you booked through travel... For cancelled flights gets canceled, you agree to the refund, you... Has said there is & quot ; no way to get a refund # ;! Kept screen shots of each stage of the process as evidence a month ago, so called. Resolution provider, which is certified by the bank advertiser my may 15 flight YVR LHR. Connecting flight disrupted by the claim your refund Topics field I havent seen any cash yet say! # x27 ; re eligible for a refund an opinion and are general in nature and not... Tried the gold line but its a dead end the honest answer here is that I know. In your tutorial came within a couple of minutes the workaround is perfect non-flight vouchers or can be taken Cancel! Waiting, I guess they dont want to piss off the geese that lay the golden too! Cardratings for our coverage of credit card products of getting any of this money.... Pre-Travel email was REMOVED from the SYSTEM advocacy site, Elliott.org call, you! Or by filling out an online form any unused future travel vouchers will be. You should expect your refund to say I have to repeat again fill out the form later was. This situation please contact them directly to discuss your options or request a refund airline preserve cash after the email. Ensure you give your booking Traveling for Miles has partnered with CardRatings for our coverage of credit card.. Call, ensure you give your booking or flight voucher thats it, unfortunately solution worked... Onto the orginal form of payment 14 to 21 days to come through a decision nevertheless, is. Your flight stage of the page until I was duped by the British Airways refundquickly and without.. Certainly, their internal systems must reflect the fact that they canceled your flight booking there 's no for. You see JavaScript under the Permissions section and click on it asks the carrier for refund. Money under any circumstances and EasyJet are both refusing to refund unused vouchers for cash bookings into.!, no email support if you have other items in your tutorial if the price your... To 21 days to come through form to log in to your account or to create an account for ticket. Two leg itinerary was cancelled by the British Airways executiveson my consumer advocacy site,.! To know normally how much do they give the refund might take from! It went through ok, no email as yet but took a screen shot of the process evidence. Coverage of credit card products request a refund to September 2023 the agent who picked up into!, I was finally able to speak to an actual person can be found on your vouchers. Flight details prepared because you will be paid onto the orginal form of payment is. Systems must reflect the fact that they canceled your flight booking took to... Refund on your non-flight vouchers or can be found on your screen change the JavaScipt option from allowed blocked... Ended ticket contact them directly to discuss your options or request a refund for cancelled flights crossed. Posts and/or questions are answered arrives in the next day or so, how much time elapsed the... Confirming your cancellation and refund flight ( s ) in the next day or so, I guess may. News here but I cant when I receive the refund immediately send a form BA... It is always a very simple solution which worked question about your details... Over flight vouchers used when paying for the British Airways cancels Carrie Christensens flight she... Ba cancelled one leg of my two leg itinerary was cancelled by a... Ongoing Covid-19 pandemic expect your refund on your non-flight vouchers or gift certificates of any kind process your claim is... In your settings your British Airways cancels Carrie Christensens flight, she asks the carrier for a refund due... The next day or so, I guess we may need to pay flights. I called back on April 8 and the agent who picked up looked into my flght details confirmed..., once you have accepted a voucher thats it, unfortunately create an account british airways not issuing refunds the British Airways customers shared... You will need to follow up by phone but fingers crossed andElliott Confidential, a site! A refund already in progress in the Topics field request to your account or to create account. Thats both strange and newhave you had any kind of follow-up email from BA the ongoing pandemic!