and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days. Any remove or scratched off of authentification mark is ineligible for return. {{sellerTotalView > 1 ? I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. Snacks are extremely popular. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Upon completion of inspection of your return our seller, a refund will be issued back to the original payment method in 5-7 business days. the name of the company sounds suspicious as it is. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. 7. (Yamibuy itself is located in California, shopping domestically from them has been fine. __("items") : __("item") }}, Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. The email format is not correct, please re-enter! Thank you for your understanding. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. We only accept returns of the hardware we sell directly to you. merchant website to ensure validity before making a purchase. If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. All product pictures are for reference only. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Sign in to your Merchant Center account. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. Honestly, ordering from Yamibuy every week has been the best improvement in my life. If product is damaged due to personal reason. I placed an order from yamibuy Japan fulfillment center. YamiBuy. If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. Walmart. Verification can help ensure real people write reviews about real companies. Very happy with my purchase. Other categories of products can be redelivered. I thought to give everyone a heads up in case anyone here was planning to order from yamibuy internationally. And now We apologize for any inconvenience. Yamibuy is not responsible for any data or media. Unfortunately, thats always a likely outcome for companies who dont lie on the import from. __("sellers") : __("seller") }}, {{numTotalView > 1 ? SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. 1. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Please contact our customer service team to request an RMA. I had this problem in the past, where I couldnt find a product I really wanted to try. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. The item must be in new and unopened condition, and request for a return must be within the return period. Ordering from Yamibuy is reliable and won't cause any issues. Spoiled products due to inappropriate storage are not eligible for return. The app said over $49 you get express next day local delivery but it is not the truth. If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Here are 8 tips for writing great reviews. Seems too coincidental that I would get these scam texts the same day I provided my number to Yami Buy. If you buy directly from Yami buy theyre very fast theyre pretty fast. Refunds will be issued once we have verified the damage or quality issue. Tip: Your orders are protected by the Google Guarantee. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. If you have any question or concern regarding the authenticity of the product you received. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Its easy to order from them while also knowing its handled by professionals. UPS is a giant fucking scam. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. Products that cant be found in any local store. You do not need to return the item to us. Clearance products that were advertised as near expired or marked with imperfection. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Home > Beauty > Is Yamibuy Legit and Reliable? 6. If there is anything wrong with the product. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. Get to know the best shop place your (online) order. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Yami was my preferred online retailer for Asian goods until this week. Fresh produce may appear different due to season, weather, and region grown in. and the reason for the return.Yamibuy Customer Service: it may take up to 3-5 business days for us to inspect and process your RMA. I've purchased from Yamibuy domestically with no problems. Save big on New Year's Day Sales at trade.yamibuy.com with 70% Off coupons and promo codes. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? Yami Marketplace. Expires in 6 days. Also it's ridiculously overpriced on almost everything. All products listed on the Market Place are shipping directly from 3rd party vendors. it will be deducted from the total refund amount. Once its status shows as return to sender, we can help contact our seller requesting full refund. Theyre telling me I need to hire a customs broker. A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. This article is an orphan, as no other articles link to it.Please introduce links to this page from ; try the Find link tool for suggestions. There have been many instances where the package arrived before the estimated delivery date. You should expect to receive your refund within 1-2 months. Due to delayed report it is not eligible for return.4. Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. Ordering from Yamibuy is a good and safe option, and there will be no issues. Get Code. If the manufacturer is unable to replace the damaged part or accessories. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. They do not ship to the UK or Canada. Learn more, Your suggestions help us improve together, Please contact to Download our Return & Refund Policy Template in a variety of formats: HTML, DOCX (Microsoft Word) or Google Docs (GDoc). We will contact our product department report your feedback and hope we can be better . Please be sure to double check the expiration date or shelf life of the product. Beauty, cosmetic and skin care products If you have any question or concern regarding the authenticity of the product you received, please contact Customer Service. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. But all return policies are not the same," said Freling, who has taught marketing courses at UT Dallas, UT Arlington and Texas Christian University. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. All product pictures are for reference only. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends However. Not only did they forget one item, but everything they delivered is EXPIRED. It's completely free. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. All sales are final and cannot be refunded or exchanged. You can also call the customer support number at (800) 407-9710. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. 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