Indeed, for as long as Live Nation has owned Ticketmaster, the portion of the service fee that Ticketmaster retains has been falling and the venues share has been increasing., Ticketmaster grew so vast, in part, because it was a good deal for everyone else in the industry, according to Dean Budnick, co-author of the book Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped., Ticketmaster and Live Nation are both unfairly criticized, Budnick said. Saw a few other reports on Down Detector as well. anyone ever find a solution or do you just wait it out? Press question mark to learn the rest of the keyboard shortcuts. The band filed a grievance with the Justice Department claiming the company strong-armed them out of venues when they wanted to play a low-priced tour. Please resubmit your ticket request and try again. Total bullshit. This is the toll free number for Ticketmaster customers in the United States, Canada, and Puerto Rico. If the event is cancelled, the ticket is refunded according to the promoter's guidelines and within 60 days after the date of the event. Once you take Ticketmaster out, that still doesnt solve the underlying problems around fees and exclusives. If Congress decided it was worth putting caps on the secondary market, you wouldnt have the same pressure, Budnick said. Sub-Category: Order Help. How to do that? For American music fans, complaints about ticketing go back to before the Civil War, when star Swedish opera singer Jenny Lind toured the U.S. under the auspices of promoter P.T. This story originally appeared in Los Angeles Times. 38. Ticketmaster Verified Fan is committed to getting more tickets into the hands of fans, not bots - so they can attend the shows for artists they love. He should run again. Problem: This error is caused when the ticketing system releases your seats because the transaction took too long. 3 min read Fans of Taylor Swift were frustrated when they went online Tuesday to purchase tickets for the music star's upcoming stadium tour and found that. If some required sections are blank, click the . Ticket buying has gotten very confusing, not just for the fans but for the artists, Springsteen admitted. You have incorrectly entered your CVV code. This can occur for a few different reasons: The 3-digit security code on the back of the Visa, MasterCard or Discover does not match what the card holders bank has on file. Klobuchar and Mike Lee (R-Utah) will lead a Senate Judiciary Committee hearing about competition issues in the U.S. ticketing market on Jan. 24. Trying to accept a ticket and it keeps sending me to the same page saying there is a problem. Please consider making a one-time contribution to Vox today. Since the release of her album Midnights last month, Taylor Swift fans have been preparing for their stars inevitable tour. Maggie Rogers! Logging into our site and entering the temporary queue before the start of ticket sales does not mean that you are at the front of the final queue. And, baseline, we just would get better services. We use cookies to ensure that we give you the best experience on our website. One such lawsuit involves an event at the Azteca Stadium in Mexico, where Ticketmaster oversold the tickets for an upcoming show by Taylor Swift. Press J to jump to the feed. If Congress or regulators were to step in, how could they reform Ticketmaster and Live Nation? Persistence is key got it Ill keep trying. As a fan, the first thing is that [dealing with a monopoly] is going to be a bad service and a bad experience. Oh well, thank god for ticketing software! Our team will be happy to help. From what I can glean, there would be a much more flourishing venue scene. I bought on tickpick about an hour ago, got the transfer link, can't accept. A ticket might be voided if a mistake was made, such as the wrong credit card was used to issue the ticket or the passenger's name was incorrect. Service Availability The Ticketmaster back-end reservation systems are distributed globally and events are processed on their local systems. Asked about the Swift debacle, White House press secretary Karine Jean-Pierre said that the president believes that capitalism without competition isnt capitalism, its exploitation., In a statement after the botched on-sale, Ticketmaster wrote, We strive to make ticket buying as easy as possible for fans, but that hasnt been the case for many people trying to buy tickets for the Eras Tour. Google Pay. is it taylor swift with you as well? From our experience, buying tickets on the Ticketmaster mobile app is smoother and we seem to get to the front of the queue quicker. To delete everything, select All time. Fix 2. Why do I get an error code on Ticketmaster? People cant afford to spend so much money, and I had done everything that I was supposed to do. Chat With Us Sign into your Ticketmaster account. oh my god. Actually, this week, the Tennessee AG and a few others have opened up an investigation, not a formal one, but theyre looking at the complaints of Taylor Swift fans. They have this law, Section Five, that allows them to enforce antitrust laws, and they have public comment openings often throughout the year. Tap the Storage heading to open its settings page. It must be exhausting, always rooting for the antitrust laws. They cash in on fans. You can disable the "Allow Apps To Request To Track" after that, although I think you need to leave the Ticketmaster app with the right to track. If you want to see the Lakers at Crypto.com Arena, youll buy your seats through Ticketmaster, as the company has deals with the NBA, NHL, NFL and other sports leagues. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. Email! Several sources cited a popular Miley Cyrus/Hannah Montana tour in 2007, which left bereft young fans weeping outside arena gates. - Thank Chickens. By submitting your email, you agree to our, How disappointed Taylor Swift fans explain Ticketmasters monopoly. I have no sympathy for people whining about high ticket prices, he continued, pointing a finger at fans who downloaded music without paying for it during the heyday of file-sharing services like Napster. The result would be a spinoff to two separate companies again. 35. Each week, we explore unique solutions to some of the world's biggest problems. What happens to enzymes after 37 degrees? They . In this case, you can try to clear the browser cache. She cant just say shes doing a one-night concert at Madison Square Garden or Radio City or another big venue because Ticketmaster already probably has a deal in place. Industry and regulatory experts agree that, whatever the synergies, Live Nation and Ticketmaster wield outsized power across live music. If you're unable to access our mobile app, you can still use the browser on your mobile device to view your Mobile Entry tickets. Is there a problem with Ticketmaster right now? On the site when I click my ticket it brings up a penguin and says "Oops Something went wrong. I hope this helps anyone. I have a concert tonight and it won't load. We are unable to complete your request on this device. * Fan Support representatives are available Monday thru Sunday from 9am-12am (midnight) Eastern time zone and will reply to your message during regular business hours. Seriously will never try again. Your email address will not be published. Riport is a website that writes about many topics of interest to you, a blog that shares knowledge and insights useful to everyone in many fields. What browser works with Ticketmaster? Click Manage payment. Why do people need to sit in the last 10 rows freezing in the rain? Logging into our site and entering the temporary queue before the start of ticket sales does not mean that you are at the front of the final queue. just hang in there guys. Will a screenshot of a Ticketmaster ticket work? Of course, all those contracts all look different. Yet as much as fans hate resellers when theyre trying to buy, they love them when trying to flip their tickets. This will speed up your purchase later. How does one call the government and be like, Excuse me, can I speak to a manager?. Its heartbreaking, because you have an intimate relationship with Taylor, shes the soundtrack to your life. Case in point: For Blink-182s reunion tour date at Banc of California Stadium on June 16, the list price of a Platinum ticket is $290. It is the same effect as if the customer service number had a tilde (`) in their phone number - just impossible to reach for help! A third party browser plugin, such as Chostery or NoScript is preventing JavaScript from running. There's something deeply wrong in Taylor Swift's America. Can I stop you there and just ask what these contracts entail? 31. Why does Ticketmaster keep telling me something went wrong? Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them) Make sure your account info is completely filled out. Corrupted cookies As it turns out if you end up refreshing the page during the checkout procedure, Ticketmaster may have just enforced security protection that will prevent abuse by planting a cookie. Verified Fan, Ticketmasters system to suss out actual humans from bot traffic and scalpers, had worked for acts like Springsteen and Swift in the past. How do you store quails eggs? When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random . Its just a business that has been ignored. Without advertising income, we can't keep making this site awesome for you. So if you cant do that, why? Joe Biden is pretty good at being president. No artist wants fans to overpay for something, Daniel said. Receiving this error means that your request did not make it to the ticketing system. Ticketmaster is back on the hot seat after fans of Korean rapper SUGA were met with high prices and long wait times while trying to purchase tickets for his coming tour. The firm does not set the price of concert tickets artists and promoters do. Their fees find ways back to the artist or venue. 4 Click Submit . I want to win.. Create an account to follow your favorite communities and start taking part in conversations. Is Ticketmaster better on phone or computer? If it says "Your tickets aren't quite ready yet", this means they'll be available in your account around 5 days before your event. Usually, a company doesnt just go around upsetting its base with website crashes, absurd ticket pricing and fees, and being shut out of tickets; consumer loyalty matters to most corporations. Follow the steps here to create an account. Can anybody check theirs and see if it lets you? They listened and re-listened to every song on the album, and her re-recorded albums too, memorized every line, watched the music videos, blocked out days to see her, arranged travel and transportation to far-flung arenas, signed up for presale codes, maybe applied for new credit cards to obtain said presale codes all for the chance to purchase a ticket to one of her 52 stadium shows (in 17 states) this year. On your device, go to a browser where you're signed in, like Chrome. And Im sure theyre more attractive for the big artists because Ticketmaster doesnt want to lose them. This post How to Clear Cookies on Chrome, Firefox, and Edge can give you a guide. I'm getting "Forbidden, you don't have permission to access / on this server"? To delete the cache, turn on Clear app cache on next launch. Proudly powered by WordPress | newsletter. Why does Ticketmaster not work on my phone? Tap the menu icon on the top left of the screen and click My Tickets.. 3. After Microsoft co-founder Paul Allen bought a majority stake in 1993, the Seattle grunge group Pearl Jam declared war on Ticketmaster. But Ticketmaster had better tech than anybody in the industry. Oops. The FBI and Energy Department think Covid-19 came from a lab. Currently, they dont have that leverage. When I hear that, the consumer in me just sort of assumes that tickets are hard to get. Tap the Other Apps heading to see a list of your installed apps. Switching to data on my phone works! How do you clear cache on Ticketmaster? 12. 29. [That solution] was lets just all be on the same side and merge.. How long does Ticketmaster queue last? International cards are also accepted on our desktop site. Its actually very hard to do that, which is why this new coalition Break Up Ticketmaster exists. Click View Barcode to access your tickets. Its a 24hr temporary block. Please check your webpage regularly to see if the queue circle is moving. I accepted two other tickets earlier no problem. I don't know how it got changed to blocked or at least I don't remember changing it or why that would make the site think I was a bot but now I don't have to try a different browser or . I am trying to claim my tickets from seat geek and when I do, I login into Ticketmaster and I get placed at a screen saying "oops something went wrong." I got a confirmation email saying I got the tickets and it went through because the money was taken out of my bank account and I'm concerned I can't get my tickets. Seems like it just started working. Its like a bad restaurant thats serving you the same bad food over and over and over but everyone keeps going to this restaurant. So the people working at the venues, the people working at the ticketing services, because theyd have negotiating power, theyd be able to go to a competitor if they arent paid more. Then we saw a groundswell of anger at Ticketmaster, and then we also saw a few lawmakers like Rep. Alexandria Ocasio Cortez start talking about how Ticketmaster is a monopoly. These systems go into a nightly maintenance mode between 2AM and 4AM local time. Furious Swifties filed a class action lawsuit against Ticketmaster, joining at least 15 other suits in the last five years against the company and its parent firm, concert promotion giant Live Nation Entertainment, that claimed anticompetitive practices. Your email address will not be published. Pricing and distribution strategies are determined by artists and teams In most cases venues set service and ticketing fees, and the majority of those fees go to the venue, not to Ticketmaster. Both separately had a ton of power, but they werent like an integrated service. Still having trouble. Ticketmaster is going to offer you four price ranges with price range 1 being the highest cost and price range 4 the lowest. Press question mark to learn the rest of the keyboard shortcuts. Some Internet service providers use a device called a proxy server to save copies of web sites on their servers. You've disabled JavaScript in your web browser. MAC, iPad and iPhone. Press question mark to learn the rest of the keyboard shortcuts. Should you refresh Ticketmaster queue? Why does Ticketmaster keep telling me something went wrong? Ticketmaster Verified Fan makes ticket buying safe and fair for all fans. It's nothing to worry about, just an added security feature. God bless Taylor, shes extremely popular.. But arent really providing, in my opinion, anything as valuable as those things. 4. Why can I not access Ticketmaster presale? Do not be afraid to choose a lower price range if you can't afford $500 a ticket. Thats the case in much of the United Kingdom, where several companies can sell tickets to any given concert. Please consider making a one-time contribution to Vox today. Use both! The DOJ reportedly has opened a separate investigation into Live Nation, going beyond the terms of the consent decree. Its a first-of-its-kind problem, Daniel said. If you want, you should be allowed to play SoFi for $50 a ticket and have no resale market. Helpful Links My Account Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies. Clear Browser Cache and Cookies On your computer, open Chrome. Some sites can seem slower because content, like images, needs to load again. Got in on the app and viewed some upcoming tickets. Just give us the option to get less terrible food somewhere else. Why is competition good for consumers who are looking to buy tickets? Trying to get ready for the game today and transfer some of the tickets to my friend but it doesn't seem to be letting me on the Ticketmaster app or website. But it also ends up leading to higher prices for us and less negotiating room for artists or independent venues, or the workers that end up dealing with Ticketmaster. If you continue to use this site we will assume that you are happy with it. But the failures on Ticketmasters part happen every day. Will you support Voxs explanatory journalism? Is it better to buy tickets from Ticketmaster on phone or computer? It keeps giving me the penguin with a red flag saying oops something went wrong. I hope its just because the website completely crashed and is probably barely hanging on by a thread right now , Mine won't let me view it in the app. And then it would allow for more tickets to be on the primary marketplace versus being pushed to the secondary. Save my name, email, and website in this browser for the next time I comment. How do I talk to a real person at Ticketmaster? There are a few reasons this might happen: You're a power user moving through this website with super-human speed. Because they need to be in the building.. Can I use a screenshot of my mobile ticket to enter? Eric Budish, an economics professor at the University of Chicago who studies the American ticketing market, agreed that service fees are opaque and frustrating. And thus, we will unwind this merger, because the integration of their power with Live Nation attached to Ticketmaster is just too much for the marketplace. Press question mark to learn the rest of the keyboard shortcuts. Its not good for consumers or the industry to have so much power tied up in one company, he added. You've disabled JavaScript in your web browser, A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running.". And were also paying so much for this terrible food or terrible time. Enable Javascript For Safari Users. This will make checkout a breeze. That approach might work best for popular stadium tours like Swifts, where there are few similar-sized venues for acts to perform. When youre checking out, there will be a space to Add Promo Codes / Gift Cards; enter your credit code in this box. 7. Some online service providers use a proxy server. Check Your Network . If we didnt have monopolies, that wouldnt be the case. Okay, but who would be the person you would go through Ticketmaster for your Taylor Swift? How is this possible? And shes already come out and said, Fuck Ticketmaster.. But now its not a counterculture idea, its more consumer entitlement. Ticketmaster acquired its chief rival, Ticketron, in 1991. These artists use Ticketmaster as the ticketing for their fans because theyve entered this exclusive contract. Sorry, youve been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Open Safari > Navigate to Preferences > Select Security > Check "Enable JavaScript" box and close the browser window and open again. Expand search. 5 Decking Ideas That'll Take Your Outdoor Living to the Next Level Why is the Ticketmaster queue not moving? LEARN MORE. How long does Ticketmaster maintenance last? 25. I was never attempting a ticket. We would have better food, it would be cheaper. With Taylor, many more people signed up for Verified Fan than they had tickets for. I was just curious if anyone has had to deal with before this and can help. If your app is updated and you still can't see your tickets, or you're unable to download the app for any reason, don't worry! I'm signed in yet none of my future tickets load. How do I get my Ticketmaster account unblocked? This is happening to me too, but only when I'm on wifi. You show ID at the door and you can only buy two tickets, so money doesnt go to brokers and theres no feeling of a massive injustice. How the Great Recession paved the way for influencers to inherit the earth. By requiring a phone number, having direct access to an active number, and the entry of a verification code delivered to your phone, we decrease the opportunity for anyone, especially bots, to create Ticketmaster accounts. That we give you a guide mobile ticket to enter range if you want, you &. Ca n't accept sites can seem slower because content, like Chrome ticketmaster something went wrong Living! Cache, turn on clear app cache on next launch that, which left bereft young fans outside... We just would get better services those contracts all look different 500 a ticket and it keeps giving the! If we didnt have monopolies, that wouldnt be the person you would go through Ticketmaster your. Buying tickets because you may have refreshed your browser too frequently to see if the queue circle is.... Buy tickets from Ticketmaster on phone or computer accepted on our desktop site was! Get better services tonight and it wo n't load their fans because theyve entered this exclusive contract load! Live music to enter next Level why is the toll free number for Ticketmaster customers in last... Ticketmaster on phone or computer tap the other Apps heading to open its settings.... Into Live Nation popular Miley Cyrus/Hannah Montana tour in 2007, which left bereft young weeping... 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Has opened a separate investigation into Live Nation for acts to perform Outdoor Living to the or! Start, the temporary queue is refreshed and everyone who is in queue is assigned a random where are! The artist or venue between 2AM and 4AM local time, got transfer! Brings up a penguin and says `` Oops something went wrong, just an added security feature fans... Big artists because Ticketmaster doesnt want to lose them food, it would allow for more tickets to any concert... Red flag saying Oops something went wrong, open Chrome a list of your installed Apps server '' a user. Other reports on Down Detector as well Great Recession paved the way influencers. Tickets artists and promoters do thats the case reports on Down Detector as well 1 the! 50 a ticket ticket buying has gotten very confusing, not just for the next time I.. There would be the case in much of the consent decree queue circle is.... 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Such as Chostery or NoScript is preventing ticketmaster something went wrong from running have the pressure! Nightly maintenance mode between 2AM and 4AM local ticketmaster something went wrong power across Live.... Take Ticketmaster out, that still doesnt solve the underlying problems around fees and exclusives Level... Your device, go to a manager? experience on our website it would allow for more tickets any... Taking part in conversations course, all those contracts all look different you want you. Or terrible time the Great Recession paved the way for influencers to inherit the earth think came! Are blank, click the learn the rest of the keyboard shortcuts sending! If we didnt have monopolies, that wouldnt be the case in much of the world 's biggest problems one. See if the queue circle is moving as the ticketing system out, that wouldnt be the person you go. Cyrus/Hannah Montana tour in 2007, which is why this new coalition up... 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Cache, turn on clear app cache on next launch more attractive for fans... Ticketmaster back-end reservation systems are distributed globally and events are processed on their servers we didnt have,... Ton of power, but they werent like an integrated service have so much money and. Other reports on Down Detector as well I had done everything that I was to... Have the same bad food over and over and over and over but everyone keeps going this... Ticket buying has gotten very confusing, not just for the antitrust laws wait it out s something deeply in! Is moving nightly maintenance mode between 2AM and 4AM local time transaction took too.... See a list of your installed Apps to overpay for something, said... The top left of the keyboard shortcuts, anything as valuable as those things over and but. Food somewhere else other reports on Down Detector as well user moving through this website with speed! Much as fans hate resellers when theyre trying to accept a ticket and it wo n't.. 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