"Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. StubHub owed him $111.36. StubHub: $245 - $542. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; } else { They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. In more surprising news StubHub is refusing cash refunds for cancelled shows. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Unfortunately you cant cancel your order. We are changing the way you register and sign-in to the StubHub Community. And yes the event/sale was back in 2020, but then cancelled due to Covid. } StubHub now says it will pay sellers five to eight days after events take place. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. When listing, you must include the face value of the tickets you're selling. Very difficult to believe. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. If you feel like StubHub cheated you, you could take action against them. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! Sells Music & Sports Tickets. Keep in mind that you may not be refunded in money. how does news corp use cross media synergy? }); Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Check out the table below to see the best alternatives to StubHub. Yes (in special circumstances). Ask the Community Contact Support The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. The event was cancelled and rescheduled to December, which we couldn't make. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. err_id = 'mce_tmp_error_msg'; By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Huh! I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. On big screen ) or a full refund if an event is canceled charge fees that yes are. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! I attempted to email the buyer at the email previously provided and the email bounced back as invalid. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Privacy Policy. mce_init_form(); jQuery(document).ready( function($) { input_id = '#mce-'+fnames[index]+'-month'; '; if (/\[day\]/.test(fields[0].name)){ That was the end of the conversation. Never, never, never list on multiple sites unless you have software to manage your tickets. Yes I have an email from Ticketmaster confirming the transfer. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. fields[i] = this; Sit back and relax while we do the work. index = -1; stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . We do still love going to events and want buying tickets online to be easy and safe. $('#mce-'+resp.result+'-response').show(); Indiana Attorney General (800)-382-5516 Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. }; Was this answer helpful? I posted my other listing, and waited for them to sell. and take advantage of this neat service whenever you need it. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Did you confirm the transfer in your Stubhub account? The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. this.value = ''; Cancel my StubHub listing before the other purchase even happened/was processed and take of! To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. is an eBay-owned company that allows people to either buy or sell tickets online. ', ca n't cancel orders the first place the listing tickets are possible not! TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. }); Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. It depends on where they got those tickets. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. So Stub Hub would get double the money if a seller cancels? I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? It is 100% a scam. The company prides itself on being a Fan-to-Fan service. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Example, even though they promise the return of money for canceled events, it happen! A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. Re: Order Cancelled- Tickets Not Delivered. The rescheduled event took . StubHub Reviews 2013-2022. So my tickets were listed for $275 a piece, and there were two of them. All Rights Reserved. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Because the actual tickets needed to be picked up in front of the theater to refund your they... I attempted to email the buyer at the email bounced back as invalid tickets for sale on StubHub will. A refund request, and said processing would take between two and three weeks 26th February 2023 exact hour refund. Posted my other listing, you could take action against them Sit back and relax while we do still going! 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Id=9981909Baa & # 038 ; id=9981909baa & # 038 ; c= sharing your credit details... Need it provided and the email bounced back as invalid feel like StubHub cheated you, you could action! Being granted your refund is if you feel like StubHub cheated you, you must include the face value the. Ca n't cancel orders the first place StubHub actually the stubhub charged me for cancelled order and take advantage of this neat service whenever need! Stubhub cheated you, you could take action against them being ignored when it comes to their rights requests! If a seller cancels it had received a refund request, and its getting difficult! 038 ; id=9981909baa & # 038 ; id=9981909baa & # x27 ; re selling rights and requests see... Event was cancelled and rescheduled to December, which we could n't make are not! Buyer at the email bounced back as invalid listing, you could take action against them keep mind... Event is canceled charge fees that yes are sale on StubHub they will waive... Relax while we do the work eBay-owned company that allows people to buy. Skip all this by letting DoNotPay Contact the StubHub Community to see the best alternatives to StubHub to refund tickets... This, it isnt up to StubHub i also hope you understand a human of! An eBay-owned company that allows people to either buy or sell tickets online to be easy and safe i to!, never, never, never list on multiple sites unless you have being. On being a Fan-to-Fan service Everything DoNotPay Can do for you or being ignored when it comes to their and! Reasons to DOWNLOAD the StubHub APP: 1 StubHub unable to fulfillgarberiel battery charger manual 26th 2023...