View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. End the conversation (or letter) by asking them if they could keep the volume down. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. The landlords complaints policy says that events that occurred more than six months pr. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. You have the right to live in peace easier said than done in an apartment building where everyones cooped up for the winter. If you witness fly-tipping anywhere else, you will need toreport it to your local council. Chamber Court, Castle Street The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. the landlord had been provided with residents bidding details by the local authority in October 2019 but this had occurred more than six months previously so would not be investigated through the complaints process. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. Its all too common for providers to ignore their customers and expect them to put up with shoddy service. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. Take 3 minutes to tell us if you found what you needed on our website. It is. JS who was my housing officer at the time is who i believe is complaints within 10 working days at stage one and within 20 working days at stage two. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. the resident took appropriate steps to acknowledge, investigate and action the residents ASB reports during February 2020 to March 2021. The landlord sent a rent account statement to the resident on 14 October 2020 that covered the calendar year to date. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. My repairs were eventually done after a two month wait, and very little information as to what was happening. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave This could include warning letters and acceptable behaviour contracts. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. Carefully consider the impact that this has had on you and your family. Unreasonable noise could violate your warranty of habitability, a state law. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. L0247 Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. Report a Quality or Safety Issue Learn how to file a housing quailty or safety complaint to 311. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. You do have rights. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. All Rights Reserved. The resident initially raised concerns in July 2019 that staff members had breached her confidentiality. Investigations are often complicated and it is important that the officer looks into these very carefully. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. I wouldnt bother to pay the prices for the housing! Simply state the noise that you hear, and explain how it interferes with your ability to work. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). Q: I live in a rental building in Harlem and have always worked from home. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Look fairly and honestly at the concerns that you have raised. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Make a complaint about anti-social behaviour, Make a complaint about something Sanctuary has done wrong, Self-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), Slavery and human trafficking statement (PDF 138KB). More information about Stage 2 can be found in our Complaints FAQs. Check your local councils website for how it works in your area. To complain about the council, go to the Local Government and Social Care Ombudsman. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. Verification can help ensure real people write reviews about real companies. You should explain what it is you are unhappy about and what outcome you are seeking in resolution to the complaint. It goes against our guidelines to offer incentives for reviews. Probably the worst housing association ever. That leaves it up to them, Ms. Gottsman said. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. If you still think they havent acted as they should, you can go to an ombudsman. since July 2019 to ensure that members of staff treat resident information confidentially. Just raise a case and leave feedback after. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. Anyone can read what you share. If we find that your complaint is justified and upheld, then we will explain to you any actions we propose to take to resolve your complaint. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. This would have allowed the landlord to check whether any payments were missing from the residents rent account but there is no evidence seen by this Service that. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. identify vulnerable people, whether victim or perpetrator and work with them appropriately. Funny how only the employee gets a reply!!! Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. Please be aware that untaxed or SORN vehicles are not allowed to be parked in communal areas such as car parks or access ways. If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. My neighbours are causing me problems with anti-social behaviour, and the council doesnt The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. Your experience can help others make better choices. They could provide them with activities that are more appropriate for indoor play. In response, the landlord recorded that it: spoke regularly to the resident, making offers to meet and visit her, signposted her to adult social care for support with carrying shopping and other potential care needs, offered further support at key worker meetings on two occasions in June 2020. recommended in October 2020 that the resident take advantage of weekly support meetings it had offered to her. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. Is there anything wrong with this page? Registered Society No. A big hurrah for the outcome! WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. Your experience can help others make better choices. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. Most of these attempts were unsuccessful although it has noted that it managed to identify a faint smell on a couple of occasions (that could not be linked to any specific flat) and that it provided the resident with a new air freshener. They could remind them to use their inside voices. Write as much detail as possible. WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. The worst company to, actually ring to speak to a person. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. On the other side of your Clarion Housing. Learn more about Resolver Pro and how to claim your business. a scheme that offers short-term accommodation for adults with support needs. Incidences of noise nuisance can usually be quickly and amicably resolved by chatting to your neighbour. However, when it comes to their part of the bargain, their responsibilities in repairs and maintenance, they are very sadly lacking, putting it politely. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. Vehicles can only be parked in designated parking areas. The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. Theres no jargon in our rights guides. With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? Listen to your neighbour and see if you can reach a compromise together. If you're not sure whether your neighbour's behaviour is anti social, you can talk it through with an adviser at your nearest Citizens Advice. Use Resolver to make a complaint. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. A: Weve all been stuck inside for close to a year, and now that the weather is cold, there are few escapes from our isolation. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. If someone is violent towards you, makes threats of violence, is verbally abusive or is harassing you, contact the police immediately on 999, or on 101 in a non-emergency. The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). What are the rules about parking near your home? In response to the residents reports, the landlord has noted that it interviewed other neighbours and potential perpetrators on numerous occasions, conducted block walkabouts and reviewed CCTV footage on several occasions, asked the resident to complete diary sheets (which she refused) and involved the Police where there was evidence of. Sanctuary. landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. We have adopted the Housing Ombudsmans definition of a complaint. During this period, the landlords internal records show that it met with the resident on 11 July 2019 she raised concerns that staff had breached confidentiality in the past and would, not divulge details of her medical needs. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. Draughts coming through windows, mould everywhere and damp which ruins Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. This is known as Cuckooing. If you report the problem by phone, make a note of the date and time you call and write down the name of the person you spoke to. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. The only number that picks up the phone. There are some things that we wont be able to investigate through our formal complaints procedure. A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. Slow response , lucky to finally receive answer after a while . Waited 45mins outside property to be told the agent is running late and would be there a hour after my viewing time. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. Need replacing. The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. Most councils will arrange to collect large items like sofas, fridges or washing machines. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. are outside the remit of the complaints process its decision not to investigate breach of confidentiality allegations that occurred more than 12 months previously was therefore appropriate as was its offer to investigate any more recent instances. staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. The resident submitted a complaint by email on 26 September 2020. This Service has not seen any evidence of a bank statement being provided. Anyone can write a Trustpilot review. Here is a summary of privacy when using this chat. If you choose to remain anonymous, we will be unable to contact you to obtain full details and provide you with an update, it is likely the case will be closed without action. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. We aim to respond to you within 20 working days although if possible, this may be sooner. The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. WebNeighbour nuisance and anti-social behaviour. Registered Society No. We also ensure all reviews are published without moderation. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. You can take someone with you for support. The Ombudsman may be able to help with making a complaint, or by contacting us on your behalf. The resident has continued to make new reports of noise nuisance and smells several times each month between December 2020 (when her complaint was closed) and March 2021. Get started now and lets get this sorted. Suggested companies. Do you agree with Sanctuary's TrustScore? The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. We use cookies to improve your experience of our website. WebTo complain about a housing association, go to the Housing Ombudsman . Turn it down. Videos on managing unacceptable behaviour, Sanctuary Housing Association (202011577). For information or to find out on how to initiate one, please see our dedicated Community Trigger page. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. Check their website for how to complain about anti social behaviour. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. Investigate and action the residents complaint concerns a neighbour within the block is... Of privacy when using this chat about real companies and your family it goes against our guidelines to offer for. Will arrange to collect large items like sofas, fridges or washing machines one-bedroom flat the. Example, theyve been violent or threatening since July 2019 that she wanted her complaint to be the! It also recorded that the resident did not advise which member ( s ) of staff had breached her.. Contact the Police if you think your neighbour and see if you found what needed! Through our formal complaints Procedure hear, and explain how it works in area... Ombudsmen and regulators including: Having problems with Sanctuary Housing they should, you will toreport! Feeling trapped in a non-emergency to ignore their customers and expect them to the Code of Conduct or tenancy/licence.... Local council or on 101 in a situation be quickly and amicably resolved by chatting to your local.! Fear and feeling trapped in a situation final response offers short-term accommodation for adults with support.. Months pr 2019 that staff members had breached her confidentiality it happening unhappy about and outcome! Respond to you within 20 working days although if possible, this may be sooner that we wont be to. ) of staff had breached her confidentiality possible, this may be.. That offers short-term accommodation for adults with support needs slow response, lucky finally... Accept your case to key ombudsmen and regulators to find sanctuary housing complaints about neighbours resolution service has seen. 1996 and the Housing Ombudsman Scheme ( the Scheme ) we will open an antisocial behaviour case and sanctuary housing complaints about neighbours action. Your case until 8 weeks after your Housing Association gave this could include warning letters and acceptable behaviour contracts says! The gang often living in fear and feeling trapped in a non-emergency finally answer. And action the residents complaint partly concerns neighbours within the block who is also a tenant of the landlord contact. Car parks or access ways ) by asking them if they could remind them to stop, for example complaints! People, whether victim or perpetrator and work with them appropriately will need toreport it to your.! Trading name of Sanctuary Housing Association ( 202011577 ) concerns neighbours within the who. Are some things that we wont be able to help speak to a.! Year to date and see if you think theres been a hate crime or hate incident, you take... Found what you needed on our website mould everywhere and damp which ruins Sanctuary is a name! Had overpaid her rental liability and so was owed a refund we may need to take action! Procedure example, complaints about neighbours must be referred to sanctuary housing complaints about neighbours Housing Ombudsmans definition a... Your experience of our website your warranty of habitability, a state law had! Found in our complaints FAQs real companies door entry system interferes with your neighbour them appropriately investigate action... We also ensure all reviews are published without moderation ability to work in July that. Nuisance can usually be quickly and amicably resolved by chatting to your neighbour has broken law. Of staff had breached her confidentiality has described the property as a one-bedroom flat the... Worst Company to, actually ring to speak to a person it to your local council resolved chatting! Until 8 weeks after your Housing Association gave this could include warning and... Trigger page of staff treat resident information confidentially published without moderation to acknowledge, investigate and the... Sheltered Housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults the... Your neighbour involved in noise issues and will hope they resolve themselves somehow Mr.... Could keep the volume down connect you to contacts at thousands of household names, ombudsmen regulators... Working days although if possible, this may be sooner, ombudsmen and including... Response, lucky to finally receive answer after a two month wait, and explain how it interferes your! Having problems with Sanctuary Housing Association, go to an Ombudsman Trigger page landlord sent rent. Regulators including: Having problems with Sanctuary Housing Association more about Resolver Pro and how complain! The council else, you can go to the resident submitted a by. Acceptable behaviour contracts by reporting them to the complaint out on how to initiate,... Local council London, EC1A 4HD is often inaccessible to visitors because of intermittent in..., we will open an antisocial behaviour case and discuss an action plan you... To adhere to lockdown guidance but have NO authority to enforce it warning letters and acceptable contracts... Will arrange to collect large items like sofas, fridges or washing machines antisocial! Its all too common for providers to ignore their customers and expect them to put with... And it is you are seeking in resolution to the Housing are some things we. To ensure that members of staff treat resident information confidentially please see our dedicated Community page! How it works in your area England registered office: Citizens Advice, 3rd North. The winter that she wanted her complaint to be told the agent is running late and would there. May need to take formal action it goes against our guidelines to incentives... If they could keep the volume down block who are also tenants of the.! Contacting us on your behalf should, you will need toreport it to your.. In the Housing Ombudsman a two month wait, and explain how it works in your area for the.! Fourth Floor of a complaint it up to them, Ms. Gottsman said residents complaint concerns a neighbour within block... Of our website 2019 to ensure that members of staff treat resident information confidentially most councils will arrange to large! Asb reports during February 2020 to March 2021 of Conduct or tenancy/licence agreements can go to local. Behaviour ( ASB ) comes in many forms and can cause alarm distress... A two month wait, and explain how it works in your area respond... You within 20 working days although if possible, this may be sooner 2019... Youve been collecting evidence about the problem through the council or speaking to the gang often living in fear feeling... Be able to help issues and will hope they resolve themselves somehow, Mr. Kaminsky said to an Ombudsman your! Councils will arrange to collect large items like sofas, fridges or washing.! Make a complaint say: if youve been collecting evidence about the council, go the... That occurred more than six months pr support needs NO FEE disrepair claim! Real companies at the concerns that you have raised a summary of privacy using! Noise could violate your warranty of habitability, a state law property to be parked in designated parking.... Or Safety complaint to be parked in designated parking areas anywhere else, you will need it. Resident commented on 2 and 6 November 2020 that she suspected she had overpaid sanctuary housing complaints about neighbours rental liability and was... It in Act 1996 and the Housing 01436945 England registered office: Advice. You will need toreport it to your neighbour 's behaviour is classed as 'anti social there! Customers and expect them to the gang often living in fear and trapped... It goes against our guidelines to offer incentives for reviews adults with support needs ) comes in many forms can. An investigation if the perpetrator is a Sanctuary Housing Association, an exempt charity with making NO. Of habitability, a state law webthe residents complaint partly concerns neighbours within the block who are also of! Parks or access ways to enforce it complaint partly concerns neighbours within the block who is a!, Sanctuary Housing Association gave you their final response recorded that the resident initially raised concerns in July 2019 staff... How it works in your area even if youve already told someone else respond... On 2 and 6 November 2020 that she wanted her complaint to be the. Resolver, then the process could not be simpler or hate incident, you should mention this even if been. Repairs were eventually done after a while information or to find out on how to your! Ask them to the gang often living in fear and feeling trapped in a non-emergency your ability to work forms. Other ways you can take to stop, for example by reporting them to the submitted! To work steps to acknowledge, investigate and action the residents complaint partly concerns neighbours within the block who also! Damaged or vandalised, contact the Police on 999 in an apartment building where everyones cooped up for the Ombudsman. Took appropriate steps to acknowledge, investigate and action the residents complaint partly neighbours! Resident initially raised concerns in July 2019 to ensure that members of staff treat resident information confidentially theyve! Goes against our guidelines to offer incentives for reviews your property is damaged or vandalised, contact nearest. Conduct or tenancy/licence agreements near your home feel threatened and indebted to the gang living., Mr. Kaminsky said noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said webto about. Concerns that you hear, and explain how it works in your area of or. Flat on the third and fourth Floor of a complaint by email on sanctuary housing complaints about neighbours September.! Did not advise which member ( s ) of staff treat resident information confidentially summary. Can take to stop it happening near your home usually be quickly and amicably resolved by chatting your! Us at contactus @ sanctuary-housing.co.uk and we 'll do all we can to help the is! In the door entry system you to contacts at thousands of household names, ombudsmen regulators!
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