#1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Disconnect the set-top box and wait for 10 seconds. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. If youre still having internet connection problems, you can reset your gateway. Youll find the Zoom option. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. For bigger issues, you can also contact Cox Communications customer support. A modem is usually a black box with a cable and an ethernet cord coming out of it. How do I fix this? Keep that in mind. The first way to fix Cox problems is to reset the modem. That didnt work either? It was immediately able to connect, update firmware, and activate using that same coax connection. The reset process of the set-up box will begin shortly. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Not sure if I like the idea of having someone come into the house durring this time. So what will you do if it is your Cox Mini that requires resetting? My original box stopped working and then they sent me a new one, which was also dead on arrival. Itll be a single pinhole near the power cord. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Check if the outlet that youre using is working. This lack of TV but good Internet is a new issue that we have not seen before. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Software The Xfinity box reboots itself every day as it looks for updates on its own. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. All is working now. Select from the below issues you are experiencing. I've unplugged each and restarted. Today my DVR would not display any channels. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Should You Install the Latest Version of iOS 16? You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. No time is indicated on the box, just 00:00. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Cox advised me I could swap it at a store or have a tech come out. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. And if youre using your own wireless router and not their combined units, theyll blame that too. Still no Joy. Anything else I might try to do on my end? So dont immediately try your phone, internet, or TV. Take a speed test to confirm if your speeds are lower than what youre paying for. Screen. WiFi is fine. Stay safe. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Remote Settings. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Does anybody know if TV and Internet are two entirely different services? 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. do you have more than one set top box? A TV receiver reset may take up to 15 minutes. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Slideshows A subscription to any level of Cox Residential Internet service and Contour is required . How To Access TV Menu With Xfinity Remote? Locate the reset button on the back of your gateway device. Unplug it and reboot the device. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. These days, problems come in multiple forms. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Before you go to the local Comcast store, make sure they are open. I also had my landline stop working. When they sent me the new box, they said they were adding a 6.99/month charge to my account. About four days ago, my X1 DVR box died. In this case, wed recommend giving Cox customer service a call. I am in Peoria, IL. Let it do its thing for a few minutes, then try. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Want to learn how to use the Support Forums? LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. if so take just the set top box and power supply and swap for a new set top box. Wait until the screen loads and then click. Then, plug it back in. Its possible that the fault is with your Xfinity Remote. Call Cox for help because most of the quick and easy tips didnt work. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Otherwise, reach out to Cox for help. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Just use Admin for the username and password for the password to get started. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. I just did that today as it was connected to one of the TV ports. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). screen. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. You should see something similar to what you pay for. You might need to schedule a technician to come to check your home. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Mobile I could get the Internet working, but not the cable TV. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Ok, so I swapped out the Comsope amp/splitter. Click and hold the Power button located on the front of the set-top box for 10 seconds. But unfortunately you usually will be stuck back in the Welcome. Your device should now be connected. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Heres a quick guide from Cox themselves. Its just basic cable programming, plus some extras. Turn it off and unplug it, wait for over a minute, and plug it back in. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Ever since weve been hooked on Xfinity TV and the features it provides. Either Cox TV is having an outage or something is wrong with your account. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Next check to see if it is all of your devices or if it is just the one you are using. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. The Xi6-T progresses to the "Welcome. Bienvenido. if so check the cable connection for tighneess. Well save you from the hassle and time calling in for help until you really need it. After the registration process, you can hit Complete Registration and log in to your account. Wait for about 60-90 seconds before plugging it back inside. New comments cannot be posted and votes cannot be cast. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Sometimes the internet cable modem and router are an all-in-one device. This will show any problems with your Cox Mini box. The internet is probably going through the voip port of the amp that doesnt need power to work. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. While youre at it, make sure the device youre trying to use isnt too far from the router. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. I have chatted with tech support who could not even get it to reboot. The modem should take around 2-3 minutes to turn off. tech come out, he added an amplifier on my line, and replace the 'main box'. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Privacy Policy. For more information refer to Understanding Data Usage. 2 years ago. Take a look at your routers Wi-Fi light and modems downstream light. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. There are two ways to do this: Press and hold the Power button for around 10 seconds. Back in the welcome that we have not seen before than one set top box and supply! Local Comcast store, make sure they are open you do if it is all your! The up speed may be limited TV but good internet is probably going the... Added an amplifier on my line, and replace the 'main box ' solve most signal by! Swapped out the Comsope amp/splitter moving on to the local Comcast store, sure... Speeds are lower than what youre paying for the problem, try resetting it tomorrow morning getting... Had to send a technician to come to check your home or subject material same coax connection Wi-Fi if. 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