If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. I don't believe we will see that in the refund, but we can hope. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . The link works fine. I cancelled my June 12 night Canada/New England cruise on the Summit. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. The insurer may make a decision in your favour, yet do not be surprized if not. These sailings are not eligible for FCC option. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. How can I start the process for a full refund? guessing that it will take at least one billing cycle for the refund to show. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. Guests booked on SL or ML series ships may choose another ship in either series. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Is cruise/vacation cancellation protection available? The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. To cancel, simply click the "Cancel Cruise" button and follow the instructions. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. No response or refund from Celebrity. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. We canc March 11 for our April cruise. Celebrity has postponed the restart . Posted March 19, 2014. Good idea Bo, though interestingly the social site was far more active for oursailing! These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. How To Cope With Cruising's Pause? Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. From August 2022 Travel + Leisure, published by TI Inc. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I called just after X canceled our B2B for early April. If your cruise has been cancelled. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Florida. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Beyond those time frames, future cruise credit is issued. Argo., March 20, 2020 in Celebrity Cruises. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. We did those ourselves online and the credits were on the card quite quickly. Powered by Invision Community. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. Crystal Cruises: Up to 90 days. Who can I contact about this? <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> MSC Cruises: 60 to 90 days. I also used the on-line form and for me no problems at all. Guests will have to pay full rate for new hotel/land tours. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. We will not cover any change fees for nonrefundable air or air purchased independently. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. We paid for the trip and had trip insurance. Sherli Skinner along with. Unfortunately, no. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. I click on the closest date and proceeded without any problem. Guess I'll check with them tomorrow. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Celebrity cancellation policy. They arrived. This was OBC used so no refunds due from these. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Started August 27, 2021, By 39august, March 25, 2020 in Celebrity Cruises. Additionally, they have no cash value and cannot be exchanged for a refund. I got a refund of every dime. The agent was very understanding when I voiced concern about the trip. Where does Celebritys original Best Price Guarantee apply? 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. 5/17 is the first date allowed. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? ^^LvVr27+x{cW=)@0@%w, We were on the 3/6-15 as well. 50% of total price. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Checked with TA and was told to check with them after 30 days. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. It's not unknown, you received the email from Celebrityit's just not out of the blue. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. 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