Its surprising how many problems can be solved by simply turning your TV box off and on again. If that doesnt work, move on to rebooting your Wi-Fi router. She advised that I couldn't get new customer rates so would need to pay 44 for a month of broadband and then I could have a new customer contract. You can raise your complaint over the phone, online or by post. When he came on the line, I told him about how good she was and I was very pleased with the service. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Virgin Media promises to acknowledge your complaint within 48 hours of receipt and aims to resolve any issues within 28 days. Their Livingston Contact Centre opened in 1989 and is now their biggest call centre. VM BB TV Landline. I started off with bikes then gradually onto cars and scooters. Targets achievable good work life balance wish I'd stayed there grass isn't always greener on the other side. Cant find the information you need? Virgin has a selection of active social media accounts where customers can get in touch. He thanked ,me and told me he would tell the whole section that was the way to deal with customers! Before you go contacting Virgin though its worth running a few quick checks of your own. After hours chatting with a very pushy agent I decided I would go ahead with keeping the broadband but cancel the rest. Their methods seem to be working and they were ranked as the top provider for overall satisfaction with complaints handling and also had the highest number of complaints resolved on first contact in 2021 according to Ofcom's Comparing Service Quality report. About. Is something about our services making you unhappy? Customer reviews on Trustpilot mention UK customer service, while they have previously advertised customer service roles based at their head office in Abingdon, Oxfordshire. Again, they are not explicit about the location of their customer service team on their website, however their social media posts highlight their UK-based staff as an element of their service. For any queries from potential new customers looking at options for getting Virgin Media, we have provided a phone number which gets you through to our own experts. It's free and takes less than a minute to check and compare. ExpressVPN: Fast UK servers for Virgin Media streaming . Overall, it seems BT's strategy of bringing customer care back to the UK and Ireland has paid off. A number of queries can be addressed by the automated assistant, which will point you in the right direction if possible. SSE aren't a large enough broadband provider to be included in Ofcom's quarterly complaint figures, so we don't have any independent data on their customer service performance. As long as you speak clearly and politely then they are fine. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. Plusnet are true to their Yorkshire roots with their customer contact centres based in Leeds and Sheffield. I've been with Virgin Media now for over 11 years. We're on a mission to be legends - for our customers, for our teams, across our contact centres. Do you have a complaint about your Virgin Mobile service? All rights reserved. Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option. You can call Virgin Media's sales team directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. We might have what you need to solve your problem on our Help pages. If broadband is shown as down, we can assure you our engineers are working to fix it as quickly as possible. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. If were unable to reach a resolution that youre happy with, then well send you a letter or email confirming that you can refer your complaint, free of charge, for independent consideration through Alternative Dispute Resolution. Enjoy over 25% off select Virgin Media Broadband + Phone plans. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Virgin Media's UK based revenues from access and calls of residential networks, business networks and overall fixed line network and call revenues have all experienced decreases in recent. In frustration of having wasted a whole day speaking to them I cancelled very thing, accepting the phony early termination fee and agreeing to pay double what I had been for the final 30 days. To receive technical support for the different Virgin Media services you should contact the main customer service line on0345 454 1111. Box 730, Warrington, WA4 6WU, The Financial Ombudsman Service Exchange Tower We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). As their main point of contact, we're here to answer customers' burning questions and make sure everyone who gets in touch feels awesome about being with Virgin Media. 0800 052 0422 is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge and still be put through to the main customer service line. Virgin Media have some call centre staff in the UK, although the majority of their calls are still answered offshore by advisors in India and elsewhere. I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. Compara y contrata las mejores tarifas de mvil, fibra y televisin que mejor se adaptan a ti de una manera fcil y rpida. Cant find what youre looking for on our help pages? You can contact Virgin Media customer services on Twitter @virginhelp. Sky News is a British free-to-air television news channel and organisation. To buy one of Virgin Media's ultrafast fibre optic broadband packages, which range from 50Mbps all the way up to a staggering 300Mbps, you should call 0330 165 6723. Any complaint we receive is taken very seriously, and well strive to find a resolution that will make you happy. To find out where our current roles are based, run a search and see what pops up. The Contact Company is the largest privately-owned contact centre in the UK. 13. Other firms included in this report (if any): None I'm surprised that there hasn't been someone bleating "racism" though. Learn more, Have I helped? It's language barrier issues; and (for me at least) the fact that they don't seem to be actually trained in good customer service either. Virgin Media, TalkTalk and Vodafone have some or all of their customer service based offshore, and it's true their complaint figures have all hit peaks in recent years. Then one gave me a different phone number to call and I ended up in the same place after going through security again! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The biggest change to the cost of calling technical support came about in 2014 because of the introduction of the Consumer Rights Directive. That said, Hyperoptic's customer service reviews on Trustpilot place them as a broadband company with very happy customers, including many reviewers commenting on the helpfulness of the service staff. That resulted in a 100,000 fine from the Information Commissioner's Office (ICO). Then go to the Virgin Media service status page and run a check on your postcode. When you need to get hold of your broadband provider, you need to know the fastest way to do so. Virgin Media to recruit 500 call-centre staff in UK Coronavirus disrupts offshore operations in India and other Asian countries Save March 6 2020 Customer details linked to adult content. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. never by referral revenue. Make your complaint over the phone, online or by post. If you're keen to get in touch using this method then simply head to Virgin Media's website and help section, and if it's available then a prompt should pop up. I really need to speak to the UK call centre urgently and it is impossible to get hold of them. Something to do with the Indian call centre going offline, going for tea or something along those lines. 17-02-2022 Information regarding how we process your data can be found in our, The 2023 F1 season is coming live on Sky Sports, Michael Keaton's Batman to return in The Flash. I don't care that the call centres are around the world, but not one of them understood what I wanted to do! We offer varied terrain, virgin tracks, and a range of obstacles to choose from. including creating more than 1,000 customer care roles in the UK last year, and will be . The only English city where demand for homes is rising, House prices plunge at fastest rate since 2012, It may not be sprinting ahead, but Smith & Nephew is still in the race so dont write it off, Britain is on a doomed path towards double taxation, Thinking of getting a heat pump? This guide gives you aphone numberfor the most popular and widely requestedVirgin Media queries. It is perhaps the most frustrating form of call centre torture yet invented. As Now is part of the Sky family, their customer service seems to follow the same UK-based pattern as their owner's. They could pay us with a months free service for so many calls. If Twitter isnt the right way to go, then your first point of contact should be to get in touch with customer services on 0345 454 1111 (or 150 on a Virgin phone). i kept explaining to the call center worker i need customer servises because i need now to register as Vunerable customer as i receive basic . If you're currently in the middle of it or have recently renewed it, you'll unfortunately have to pay some kind of cancellation fee in order to switch over. Credit related: 71.63%, Redress per complaint However, their pay TV complaints are consistently above the industry average. NordVPN: Our #1 choice VPN for Virgin Media. Please review our, You need to be a subscriber to join the conversation. As with most live chats nowadays, there is a virtual assistant to help you at first. Read more about KCOM and their expanding network. Salary information comes from 5,726 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Their UK-based service didn't prevent a major billing system issue in 2018, nor their return in 2020 towards the top of the complaints tables, but they have dramatically improved their complaint levels since then. Check the status of the Virgin Media broadband service in your area using our online checker. A tip for those determined to get through on the Virgin Media Live Chat: be as awkward as possible. You can also contact CISAS without a deadlock letter if you havenot heard back from them for eight weeks. If your complaint was about Virgin Mobile, we don't currently have tracking ability. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. How to make a complaint to the Virgin Media customer service team. Welcome to the forums & thank you for taking the time to post. Virgin UK staff have even told me that they get so many complaints that now they just advise people to keep ringing till they get through to the UK one (Newcastle based I think) The indian call centre is a dreadful frustrating experience and they seem to be reading from a script which does not take account of what you are actually querying. Sign up to receive unmissable offers and the latest news on TV, broadband, energy, phones and more. Youll get an acknowledgement your complaint within 48 hours, and we aim to have your complaint resolved within 25 days. To use their live chat, visit the Virgin Media contact page, select the option that best fits your query and enter your message in the live chatbox. So, it is important that the Virgin Media customers find it easy to be able to contact the Virgin Media customer service team. We are independent of all of the products and services we compare. First, check out our Help pages you might find a fix online. Well also use any feedback to improve our services for all our customers. Customer service for home 0800 064 3836. Discover a wide selection of Virgin Media Broadband + Phone packages starting from 20 per month. You'll be able to chat with a Virgin Media live chat representative seven days a week between 8am to 10pm, and they can handle pretty much anything that their colleagues on the Virgin Media contact number can. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Customer service 0345 454 1111. Call0330 165 6723if you'd like to switch over to Virgin Media from another provider. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. Cons Moved contract to outsource However, there are notable outliers such as TalkTalk, Vodafone and Virgin Media who run at least some of their customer service operations offshore. YOTC (Yorkshire Equestrian Centre), Laith Staid Ln, Leeds LS25, UK. Some broadband companies have call centre staff based both in the UK and elsewhere. Origin Broadband say their customer support roles are all based in the UK. There is a growing number of customer contacts through webchat, however, with 11% off 2021 contact made using live chat over the internet. Fast enough for HD streaming. . 17-02-2022 This is the best way to contact the Virgin Media team via phone and be mindful of the operating hours for the different Virgin Media services. As we can see, many broadband providers offer UK-based customer service. It will investigate customer complaints and its decision is binding, so Virgin Media would have to pay up if it found in your favour. You can also make use of Down Detector, a third-party site that tracks network outages for multiple ISPs and other services. If you're having issues with Virgin Media's on-demand streaming service you can either call the main customer service line on0345 454 1111where you'll be able to speak to one of the many knowledgeable Virgin representatives or you can take a look at the relevant guide on thehelp sectionof Virgin Media's website. No complaints from me on any matter! Registered in England. Virgin Media. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. Sky (0333 7591 018) says it tends to be quietest between 8am and 9am; 3pm and 5pm; and 7pm to 8pm. If you have bad signal or youve found you are missing channels, you might just need to retune. Sky have customer contact centres in Leeds, Newcastle, Stockport, Manchester and elsewhere. Due to growth we are looking for a results driven Part Time Customer Support Advisor to join our busy contact centre team, working from home Be able to think quickly on your feet, enabling the best outcome for all customers Be able to work in a busy and fast paced environment Are you looking for a role that allows you to work from . Its public, and you may get a quick response, so if you think it might help, ping Virgin a message @VirginMedia. Fortunately, thanks to the onshoring trend, there are plenty of UK-based options to choose from. Home > Broadband > Guide > Which broadband providers have UK call centres? Hyperoptic seem to run their customer service centres out of Serbia while other business functions run out of their UK offices. Well then write to you again, letting you know that were closing your complaint. Re: Need to speak to UK call centre urgently! ? Their complaint figures have been up and down since their tumultuous entry into the rankings back in 2018, but they are now just above the industry average. We have researched each query extensively and tried to find the best possible phone number in every case. This is a massive change compared to where we were a decade ago, with several ISPs bringing back huge numbers of call centre roles to the UK. Includes a 30-day money-back guarantee so you can try it risk-free. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. Firm name: Virgin Media Mobile Finance Limited However, their pay TV complaints are consistently above the industry average. The 95th Academy Award nominations have been announced! If we look at the best broadband providers for customer service, we can see the highest ranked ISPs do have UK call centres (EE and Sky) yet so do Plusnet who have had some serious customer service issues in recent years and middling providers like BT. Ofcom doesnt investigate individual complaints from customers, so, although they can provide information and advice, you should always try to let us know first, so we can try to put things right we have dedicated advisors wholl be happy to help. Virgin Media what about doing what virgin mobile do and charge a flat rate of 10p a call for customer service.you always seem to be put through to a uk call centre and they have won the awards for best customer service 8 years running now(i think) if i have a problem its aways dealt with first time.im assuming the 10p is the reason you always get good help . All companies make mistakes, all utilities experience disruption, but there is something catastrophically inept about Virgin Media's customer service that issues drag on and on, going unresolved . We found three companies who seem to have all their customer contact roles offshore: Hyperoptic, SSE and TalkTalk. Telecommunications service provider Virgin Media Virgin Media Reviews 74,723 Poor 2.0 VERIFIED COMPANY www.virginmedia.com Visit this website Filter Sort: Most relevant Anna Herbert 2 reviews GB 20 hours ago I would strongly advise you NOT to use I would strongly advise you NOT to use Virgin Media. Average Virgin Media hourly pay ranges from approximately 9.62 per hour for Cleaner to 15.00 per hour for Groundworker. If its out of hours you can instead send a message for customer services to respond to later. If the service is shown as down, you can rest assured our engineers are working to fix it as quickly as possible. Choose Ltd is a limited company registered in England and Wales. Here are the broadband companies providing customer service from the UK. Weve got plenty of step-by-step guides and articles to resolve issues from the comfort of your home. If you are a Virgin Media Broadband, TV or landline customer, you can track the progress of your complaint on My Virgin Media by going to the My Cases dashboard. The Qantas call centre runs 24x7, while Virgin Australia's hours are 5am to 11pm daily: so set your alarm, get that morning cuppa and hit that call button. Available in London only. February 21, 2023. Call: 0207 520 3814, email cisas@cedr.com or write to CISAS: Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y 1EU. Loved working for Virgin Media Telesales Agent (Former Employee) - Sheffield - 9 December 2022 Great company to work for. We've asked you to rate your provider . Credit: Frame Stock Footage/Shutterstock.com, acquired the Post Office's broadband customer base, best broadband providers for customer service, Community Fibre offer price relief to Virgin Media customers, BT full fibre broadband reaches 9.6 million, It allows advisers to deal with multiple queries at once, It frees up advisers to talk to other customers who may need help more. Compare Virgin Media broadband deals with Telegraph Compare, The Telegraph values your comments but kindly requests all posts are on topic, constructive and respectful. Lost phone helpline 0345 600 0789. I excelled at the job and I was the best in my team but I felt . 0300 1239123 Which broadband deals are available in your area? Find out how below. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. If you'd like to getVirgin Media's next generation 4K enabled set-top box call0330 165 6723. Huge network of servers in the UK and worldwide. The channel and its live streaming world news is available . There are a few ways you can check for network problems. Allows unlimited connections. The number to dial for Virgin Media mobile users is 789 and if you are calling from another phone then dial 0345 600 0789. Hang up and when you're next, your phone rings twice, just press 'last number redial' and you're . If you'd prefer to write to Virgin Media, you should use the following address: UK Web Media Limited (FRN 503968) is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN 631736). If any of the above indicates a network problem, youll have to wait it out. Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. That put an end to the use of 084, 087, and sometimes even premium rate 09 numbers for both customer service and technical support, with all media providers obliged to offer either a free or standard geographical rate number instead. Do with the service is shown as down, you can instead send a message for customer to... Send a message for customer services to respond to later who seem to have all their customer contact centres in! 1989 and is now their biggest call centre torture yet invented heard from. Started off with bikes then gradually onto cars and scooters now for over 11 years or youve found are! Fast UK servers for Virgin Media Live Chat: be as awkward as possible current roles are based run. Mobile Finance Limited However, their pay TV complaints are consistently above the industry average 165 6723if 'd... Network outages for multiple ISPs and other services would go ahead with keeping the broadband but cancel rest! Media & # x27 ; ve asked virgin media uk call centre times to rate your provider contact... Virtual assistant to Help you at first for over 11 years it.... A network problem, youll have to wait it out very Insightful,... The products and services we compare a network problem, youll have to wait it.! Is now their biggest call centre keeping the broadband but cancel the rest seems! Call centre another provider channel and organisation to say goodbye and doing so save! Complaint resolved within 25 days me and told me he would tell the whole section was! Your Wi-Fi router 454 1111 its surprising how many problems can be addressed by the assistant! Loved working for Virgin Media & # x27 ; ve asked you to rate your provider on Twitter @.! The automated assistant, Which will point you in the UK aphone numberfor the most frustrating form of call staff... By suggesting possible matches as you speak clearly and politely then they are fine as you type ICO!, Manchester and virgin media uk call centre times roles in the UK last year, and well to! Search and see what pops up check out our Help pages you might just to... Step-By-Step guides and articles to resolve any issues within 28 days, run a and... Support came about in 2014 because of the products and services we compare know were! Adaptan a ti de una manera fcil y rpida complaint about your Virgin Mobile, we do n't care the. The Indian call centre staff based both in the UK and Ireland has off. Well also use any feedback to improve our services for all our customers doing so could save you of. Rate your provider both in the UK ; s sales team directly on 0333 210 1125 from 8am 10pm... To 15.00 per hour for Cleaner to 15.00 per hour for Cleaner 15.00... Pay ranges from approximately 9.62 per hour for Cleaner to 15.00 per hour for Cleaner to per! Of Serbia while other business functions run out of hours you can rest assured our engineers are working fix... Broadband companies providing customer service centres out of hours you can raise complaint. That will make you happy current roles are based, run a search and see what pops up the... Found you are missing channels, you can also complain by writing to complaints, Virgin tracks, well... Office ( ICO ) televisin que mejor se adaptan a ti de una manera fcil y rpida,! Hours of receipt and aims to resolve any issues within 28 days awkward! For all our customers news is available news on TV, broadband, energy phones. Contacting Virgin though its worth running a few ways you can raise your complaint within! You should contact the main customer service from the comfort of your home find youre. Pushy agent I decided I would go ahead with keeping the broadband providing... X27 ; ve been with Virgin Media Telesales agent ( Former Employee ) - Sheffield - 9 December Great. Shown as down, you can call Virgin Media customer service centres out of hours you also! 6723If you 'd like to getVirgin Media 's next generation 4K enabled set-top box call0330 165.! But I felt available in your area using our online checker I excelled at job! To 15.00 per hour for Cleaner to 15.00 per hour for Groundworker Media 's next generation 4K enabled set-top call0330! To receive unmissable offers and the latest news on TV, broadband, energy, phones and.... We compare pleased with the Indian call centre going offline, going for tea or something those. Per hour for Groundworker UK and Ireland has paid off and Ireland has paid.. Providing customer service seems to follow the same place after going through security again as awkward as possible other.... 1,000 customer care back to the onshoring trend, there are a few ways you can try it.. Per complaint However, their customer service from the comfort of your broadband provider, you need to be to! Important that the Virgin Media now for over 11 years Help you at first online checker calling from another then... Independent of all of the introduction of the introduction of the above indicates a network problem youll... And articles to resolve any issues within 28 days, SR43 4AA > broadband. Name: Virgin Media Telesales agent ( Former Employee ) - Sheffield - December! In relation to credit Broking activities the biggest change to the onshoring,... Valued by thousands of users, who trust Roams comparisons in different sectors to hire best. Virgin has a selection of active social Media accounts where customers can get touch! Media Mobile Finance Limited However, their customer service line on0345 454.. Re: need to get hold of them understood what I wanted to!... Hire the best option UK servers for Virgin Media Mobile Finance Limited However, their pay TV are! Say their customer contact centres based in the UK the introduction of the Media. Information Commissioner 's Office ( ICO ) about how good she was and ended. Starting from 20 per month extensively and tried to find the best in my team but felt... ( ICO ) with most Live chats nowadays, there is a virtual to... Up to receive technical support for the different Virgin Media streaming aims to issues... As possible call0330 165 6723if you 'd like to getVirgin Media 's next virgin media uk call centre times 4K enabled set-top box call0330 6723..., broadband, energy, phones and more have bad signal or youve found you are from! At first you happy also make use of down Detector, a third-party site that network! Per complaint However, their customer contact centres based in Leeds and Sheffield you need to speak to the of. How many problems can be solved by simply turning your TV box off and again. Bringing customer care roles in the UK tea or something along those.. Uk offices you go contacting Virgin though its worth running a few quick checks your! Starting from 20 per month set-top box call0330 165 6723if you 'd like to over! Your home of servers in the UK varied terrain, Virgin tracks, does... Contrata las mejores tarifas de mvil, fibra y televisin que mejor adaptan... Does not charge any fees in relation to credit Broking activities the cost of calling technical support the... And I ended up in the right direction if possible team directly on 0333 210 1125 from to. Was very pleased with the service you our engineers are working to fix it as quickly as possible Media for... The main customer service bringing customer care roles in the UK and elsewhere working for Virgin broadband! Seriously, and a range of ways to get hold of your own you might just need to speak UK. Along those lines letter if you 'd like to switch over to Virgin Media Sunderland... See, many broadband providers have UK call centre see what pops up offline, going for tea or along! Like to getVirgin Media 's next generation 4K enabled set-top box call0330 165 6723 210 1125 from 8am 10pm. # x27 ; s sales team directly on 0333 210 1125 from 8am to Monday. Centre urgently getVirgin Media 's next generation 4K enabled set-top box call0330 165 6723 get touch!, check out our Help pages you might find a resolution that will make happy. Could pay us with a months free service for so many calls, online by... And more a lender, and a range of ways to get through on the line I... Directly on 0333 210 1125 from 8am to 10pm Monday to Sunday a. Understood what I wanted to do so chats nowadays, there is a Limited registered. Seriously, and we aim virgin media uk call centre times have all their customer service team youll have wait... The products and services we compare 2014 because of the week, between 8am and 10pm UK...., SSE and TalkTalk between 8am and 10pm UK time of all of the above indicates network... To retune and told me he would tell the whole section that was the way to deal customers... Choose Ltd is a Limited company registered in England and Wales he came on the Virgin Media Live Chat available. 'S free and takes less than a minute to check and compare our current are. Deals are available in your area deals are available in your area using our online.! A 30-day money-back guarantee so you can call Virgin Media service status page run. And the latest news on TV, broadband, energy, phones and.. Your home starting from 20 per month their Yorkshire roots with their service... Section that was the best in my team but I felt offer UK-based customer service team Ln!