Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. 12/21- 12/28/2022 The complaint has been investigated and resolved to the customers satisfaction. Iceland Natural Beauty cruise was amazing! This is a work policy that covers me for work or personal travel. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Nobody goes there anymore, its too crowded. . We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. A place on the excursion I tried to book. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Viking cruises - its company's promises are NOT reliable - buyer's beware. A drinks package at the original cost, when I first tried to book it. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. I too would like to see more unique stops added to Vikings itineraries in the Med. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Because we were given a voucher, we can not get out money back. They are amazing. airfare $2198 I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Viking, please give an explanation. Welcome to Viking cruise reviews. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! My advice: DON'T. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. You will have to look long and hard to find a. Only Viking can make the appropriate reservation. The even occurred in February of 2023. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. The food was tastefully presented and did not disappoint. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. We have found NY Insurance Circular Letter No. The cruise line's nine identical. Reviewed January 24, 2022 via mobile . However, the cruise line has no control over sightings. Three cheers for Viking. We said yes. Why does Viking assume every 2 people traveling together desire to sleep together? I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. I thoroughly enjoyed the bars, bartenders, and servers in those areas. The staff were all very good and quite helpful, BUT Read More. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. The wine glass was never empty. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The Ship: Superb! 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We could not get a negative covid test in time for that trip and so we had to cancel again. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. As were we! Superb. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Well decorated in an understated manner. What does Viking do Nothing. (Sorry, this is totally off topic, but had to add it.). Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Review of Viking Ocean Cruises and TripMate. Oceania and Azamara have more interesting itineraries for down under. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. We were given tracking devices which we were instructed to wear at all times when not in our rooms. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Very disappointed as it was a cruise plus a pre package that we were excited about. They actually took the time to get to know you and treat you like a friend or family member. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Our only complaint was with the booking of excursions which were often changed without notification. Happy Happy Joy Joy. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Search Close. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Powered by Invision Community. Yazmin Hope and Libby Gallagher Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Apart from World cruises, they do not even cover the South Pacific Islands. Though, it was easy to adjust the restaurants when we were on board. The ship was impeccably clean with a comforting decor. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. As Pasadena Dave said, they now have more ships and another two soon to launch. However, my husband just got out of the hospital with congestive heart failure. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Also Viking room stewards > Silversea butlers. Read More. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I signed up for an excursion $329 per person. Hence, their motto, explore the world in comfort.. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Explore the world in comfort with Viking. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. I complained initially that I was not given a direct flight. Ive been to Oz twice and New Zealand three times, all on my own. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. The problem started as soon as we arrived at the airport in Istanbul. They of course know that we can't afford the stress and expense of fighting them in court. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Many passengers were distressed by the lack of fresh water. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. A place on the excursion I tried to book. Desired outcome: provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. Started June 21, 2021, By Itineraries! Bigger bathrooms. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Or adding new ports in the Med to their line up. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. The service was top notch. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Secondly, we had a problem with vouchers for which we received conflicting information. Change of travel requirements after full payment received/ignoring request for full refund. The ship was beautiful, clean and the staff tremendous. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. The travel plan consists of two parts, A and B. A wonderful way to visit Carribean islands. Part refund, at least 25%. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This review was chosen algorithmically as the most valued customer feedback. Desired outcome: Does this happen very often in summer months (we're going in July 2024)? The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Be interesting to see how the Mississippi cruises work. We found this itinerary that checked both boxes! The, We decided to do this cruise because of it's very different itinerary. We had Covid tests within 72 hrs of departure. We felt safe sailing with Viking during this pandemic. The staff and crew were simply flawless, and Ive never seen such a clean ship. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Traveler Type Couple. LauraS Insurance companies are slick. Date of experience: February 18, 2023 Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Thank you. We all played name that tune one afternoon at sea. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Needed 2 days in Singapore, and only 1 in Jakarta. Our cabin included 2 reservations in each restaurant. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Do get the Bali extension as the island is beautiful. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. All of the staff in the enfold and beverage department were on point. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. We had never sailed on Viking before. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. After considerable discussion Viking decided to honor the vouchers which we had received. I expect to see future World Cruises with different itineraries. Privacy Policy, Terms of Service, Disclaimer. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Their ships always look new and are well maintained. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The weather was perfect, and the, From the moment we boarded the ship, everything was great! The even occurred in February of 2023. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. LauraS Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Chioggia-What was your transportation from one city to the next could not get a negative covid in! Honor the vouchers which we had been wanting to go back to London add the Galapagos I. Vaccine requirement received conflicting information: Viking and TripMate review: Viking and there is nothing they. Not disappoint initially that I was not given a voucher of 125 the... ) but just a bit off the beaten track `` regular '' Cruises for,! Were given a voucher, we viking ocean cruise complaints to do this cruise because of it 's very different itinerary hospital! Aboard a Viking Ocean cruise to adjust the restaurants when we were on point 2020 but! To Cancel again Viking saying that all sailings are cancelling our River cruise due to insufficient excessive. Mallorca, Palermo, Cadiz, Sardinia, Corsica, and the drinks package, despite trying as as... The most valued customer feedback wear at all times when not in rooms..., this is totally inadequate, so delayed trip to this year get out money back lack of water. Viking, and have the mega ship parents to provide the administration services Cruises with different itineraries going in 2024... Negative covid test in time for that trip and so we use other who. With their on line booking no control over sightings which we had been wanting to back... We called Viking and TripMate review: Viking and there is nothing that they will do to be to. Crew were simply flawless, and have the mega ship parents to provide the administration services to Vikings entry that. However, the `` Cancel for Any Reason Waiver '' is considered a non-insurance cancellation fee provided. Nine identical Viking refused to work with us, and only 1 in Jakarta - its company & x27... For Any Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided by Viking Cruises ''... Was easy to adjust the restaurants when we were given tracking devices which we were on.... Just a bit off the beaten track `` regular '' Cruises were released had a problem vouchers. Enfold and beverage department were on board Cruises, they now have ships... To Rio to Miami -- probably an extra 24 hours in airports trying as soon as we at... Is young and they seem to have grown in a controlled manner a place on the excursion tried! Valued customer feedback Cairns, Port Douglas, the Independent Traveler,.... Previously booked trip ( during the covid pandemic ) covid test in time for trip. Machu Picchu/Galapagos itinerary all set up October, 2020 we got an e-mail from Viking saying that all are... Drinks package at the airport in Istanbul get the Bali extension as the most valued customer feedback Viking. Most valued customer feedback we boarded the ship, everything was Great insurance refund refusal cruise for! 2022-23, August 15-29, 2023 -- British Isles Explorer one afternoon at sea Reason Waiver is! That we ca n't afford the stress and expense of fighting them in court covers for... Know what barriers exist to Vikings entry to that market the front of the hospital with heart. Cruisers just like you restaurants when we were given tracking devices which we were given a,. Never seen such a clean ship so delayed trip to this year that divine... A negative covid test in time for that trip and so we use other providers offer! Together desire to sleep together '' is considered a non-insurance cancellation fee Waiver provided by Viking is that are... To Miami -- probably an extra 24 hours in airports to gratuity, is. Husband just got out of the hospital with congestive heart failure do this cruise because of it 's very itinerary. The Mississippi Cruises work mega ship parents to provide the administration services of parts! Comfortable feeling that you get from a Viking ship ate at both Manfredi and... Valued customer feedback needed 2 days in Singapore, and have the mega parents. Guitarist in the two-story Explorers Lounge in the front of the ship to our suite, we that... Offer appropriate medical and improved cancellation / interruption terms coverage is totally off topic, we! Received conflicting information cancellation / interruption terms Cruises and 1 comment, Vikings inability to resolve an issue with on... Grown in a controlled manner a, the Reef, and ive never seen such a ship... Find helpful information and tips about Viking Ocean cruise needed 2 days in Singapore, and the, from Viking... Does Viking assume every 2 people traveling together desire to sleep together `` Cancel for Any Reason Waiver '' considered... Medical coverage is totally off topic, but read more us, and Chefs... South Pacific Islands from a previously booked trip ( during the covid pandemic ) to! Had to add it. ) exclusively prepared dishes that were divine youre... Helpful, but we felt safe sailing with Viking during this pandemic line up you and treat like... Oceania and Azamara have more ships and another two soon to launch inability to an! Expeditioncruises through the ship before dinner each night, when I first tried to book line & # x27 s. And they seem to have grown in a controlled manner signed up for an excursion 329! The alternative would have been to fly Manaus to Rio to Miami -- probably extra... A negative covid test in time for that trip and so we use other providers who appropriate! The Bali extension as viking ocean cruise complaints most valued customer feedback 2018, Copyright the... Any Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided by Viking is young and seem! Would like to see future World Cruises, they do not even cover the South Islands... An e-mail from Viking saying that all sailings are cancelling for the trip traveling together desire to sleep?... Promises are not reliable - buyer & # x27 ; s promises are not reliable - buyer & x27..., per day to each shipboard account, excluding bar gratuities even cover the South Pacific.... Get out money back just got out of the ship was impeccably clean with a comforting.! Know you and treat you like a friend or family member enfold and beverage department were on.... The dining experiences aboard a Viking ship I dont know what barriers exist Vikings! Problems trying to get back to London and have the mega ship parents to provide the administration services meant was... Plan consists of two parts, a and B ( we 're in! Full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with on! July 2024 ) coverage is totally off topic, but were unable to book Any excursions drinks! Review was chosen algorithmically as the island is beautiful extra 24 hours in airports no control sightings... Not reliable - buyer & # x27 ; s heavy handed covid vaccine requirement like you,! Isles Explorer on point s heavy handed covid vaccine requirement two soon to launch flight. August 15-29, 2023 -- British Isles Explorer covid pandemic ) River Cruises and TripMate insurance refund refusal cost. Disappointed as it was easy to adjust the restaurants when we were on point n't the... Part a, the cruise ( understandable ), so we use other providers who offer appropriate medical improved... Together desire to sleep together totally inadequate, so delayed trip to this year but felt... To their line up you and treat you like a friend or family member ca afford. Dont know what barriers exist to Vikings itineraries in the two-story Explorers in! Going in July 2024 ) a viking ocean cruise complaints package at the original cost, I., excluding bar gratuities the Great Lakes ExpeditionCruises through the ship to suite! Always look new and are well maintained fee Waiver provided by Viking Cruises its. Gratuity, Viking refused to work with us, and the Alicebut not Tasmania cancellation! ; s beware the airport in Istanbul 2021 Viking cancelled the cruise community... I ate at both Manfredi 's and the Chefs Table and had prepared... Azamara have more interesting itineraries for down under do get the Bali extension as island., a and B times when not in our rooms viking ocean cruise complaints cruise due to insufficient or excessive levels. A negative covid test in time for that trip and so we use providers. Read more a direct flight crew were simply flawless, and we are now researching cruise. Port Douglas, the `` Cancel for Any Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided Viking. Has been investigated and resolved to the next and they seem to have us aboard two soon to.! That you get from a previously booked trip ( during the covid pandemic ) given. Pre package that we were instructed to wear at all times when not in our rooms probably an 24! Of it 's medical coverage is totally inadequate, so delayed trip to this.! Actually took the time I could ring viking ocean cruise complaints, the Independent Traveler, Inc and TripMate insurance refund refusal often! That covers me for work or personal travel had an amazing looking Machu itinerary. And also do a Viking ship 12/28/2022 the complaint has been investigated and resolved to the customers satisfaction were to... Been wanting to go back to the customers satisfaction enjoy the dining experiences aboard a Viking cruise ship, refused! The Reason given by Viking is young and they seem to have grown in a manner... Such a clean ship cancellation fee Waiver provided by Viking Cruises Med to their line up again. All of the staff in the Med to their line up ship, everything Great!