I hope we get some resolution to this matter soon, before the next step. I am also having the same problem with my appliances. I had a 17 year old Kitchenaid wall oven that needed an expensive repair before I got this Whirlpool, how I wish I had fixed the problem (with the cooling fan) and not gotten rid of it. in. They were expensive and Samsung should be ashamed of themselves. I cant find it right now but I believe she said a salesperson told her that. The first time I used my black stainless steel stovetop grease splattered on it and I wiped it up immediately but it took the top coating of the stove top!! Our black stainless steel refrigerator we bought about 4 years ago does this. Looking at youtube videos I'm still not convinced.it looks to me like a painted surface and a video from ABT electronics on the 1924 specifically calls it 'dark grey porcelain' albeit in a robotic voice - not an actual human review. My refrigerators ice maker also recently stopped working and from what the repair man said they were repairing at least 3 a day. Video of the Day Step 2 Use a plastic putty knife to scrape flaking paint from the microwave. Worst appliances ever . Even both of the guys I talked on the phone to knew about this but said they were sorry there was nothing they could do about it and gave me a number I could call and get replacements at my own cost!! Theyre just under 3 years old. it seems that their current manufacturing process must be defective for this to happen so soon. No help from the company I purchased it from. It's very inexpensive, you don't need a lawyer or anything. I only use the upper oven 1-2 times per week. The wrap on the front of the gas range is flaking off in the area where the knobs are. I bought all of my kitchen appliances in black they are less than 1 year old, and already peeling. Samsung wont do anything. 3 appliances- 3 years old- now all peeling! I contacted SMEG and they replaced the oven. Repair chips or small cracks to oven wall porcelain enamel with porcelain enamel repair liquid intended for high heat appliances and fireplaces. Worst appliances I ever purchased! One of the knobs on the range broke after one year and the dishwasher stopped working! Always use hot-pads, oven mitts, or potholders while moving or . We recently purchased a Samsung Refrigerator from Home Depot. Id like to be included in lawsuit. Samsung dit nothing. I have a oven that I paid top dollar for and figured this would be the last purchase in my lifetime. Their telephone number is 512-415-8215. Now the draw below the oven and the control panel are all peeling. since homeowners create kitchens for functionality and visual pleasing appearance, cosmetically the owners of these Peeling eyesores in the main gathering room-and probably one of the most expensive rooms in their home-the kitchen,will mostly likely be dumping these appliances sooner creating more environmental waste. Still under warranty. I was hoping Bosch was a safe bet but from reading here I gather their ovens can have the same issue. 11:26 PM Add me to this list! They sent an authorized service provider to look and they approved the replacement. 11-14-2021 Phone: 1-800-627-4368 Website: HTTP://www.samsungparts.com Be sure to click " Accept as Solution" when you find an answer that works for you. This is 2021. I bought a Whirlpool electric glass top oven right before Thanksgiving 2016 from Sears. Should this be cover under warranty. I have said so before, and probably in this discussion somewhere I had it happen in a Wolf oven in which i had not yet used the self-clean feature. A year and half later the bottom of the range has started peeling. I have other issues with Samsung refrigerators and their dismissive customer service. I have a samsung Stovetop, refrigerator, microwave, oven and the stovetopand oven are peeling. Talked to a technician at appliance repair.com and she said she has heard of the blue speckled paint melting, leaving a black, greasy residue and giving off these toxic fumes. We are concerned that the refrigerator and electric stove will do the same. Our paint is peeling. Add me to the lawsuit, I would like to be added to the class action lawsuit as well. Please add me to the class action suit. I wasnt able to set the appointment until it was too late (1 year) then they said it was cosmetic and out of their controlALSO ice maker hasnt worked in 2 yearsNever again. The refrigerator already had to be replaced got a Freon leak and the finish on the stove and microwave ate both peeling off . I explained to the customer service representative that this is a defective product and should not be charged to the customers. Their names are Aaron Radbil and Alex Kruzyk. Samsung wont do shit about it but never enclosed the possibility of it peeling. This has happened to my new Jenn Air too. I have a scratch on my fridge, peeling on my dishwasher, and my stove had some peeling soon after installation but now it is starting to get bad. If there is a lawsuit in the making we definitely want in on it! At the center of the class action are Samsungs Black Stainless Steel finish kitchen appliances, which are marketed as being a premium product with a premium, durable, luxury finish, according to the class action. Very disappointed!!! Copyright 1995-2023 All Rights Reserved. Bricklnyou were right. My Samsung stove had peeled and I dont even use it ! The second oven peeled immediately after baking with the stone. The flakes are sharp like glass. Found a complaint online that said these microwaves are starting themselves on fire!!! We have had one of these LG refrigerators for 2+ years and the surface is chipping off near the handles. Very disappointed because they claim finger print resistance and they arent and they peel. We couldn't believe that this could have happened. I contacted Samsung and was told to pound sand. I purchases several Samsung Appliances and my appliance have peeled, my knobs has fallen off, the oven stops working 2 times a year, and they are consistently tearing up and having to be repaired. I purchased a Samsun black stainless steel gas oven in 2017 and I am having the same peeling issues. The fridge looks like it's got a lacquer finish. This is a well known problem!!!!!! Thank you. A simple finger use does it too! The 3rd time they replaced the ice maker. The sooner the better!! One of the vice presidents of the co emailed me several times and finally a FULL refund was arranged. Finish started peeling on all within the first 6 months also. My oven is only over 2 years old. The microwave exterior peels and changes settings in its own even turned on its vent without anyone around. Allow the appliance . I think what susauna needed was affirmation that the terrazzo would work with white cabinets and how best to tie the two with the right counter tops. My Gaggenau oven has done it now for years. Complain to your credit card company and tell them to revert the transaction. After the second replacement a number of other things happened and I decided to just replace it. It looks awful considering the extra money we paid for these. Wolf quickly changed the rack guides to chrome in order to stop this issue, which for me didn't inspire much confidence in their porcelain given that porcelain coated rack guides have been used for decades on many brands, with no chipping. I purchased a several black stainless steel Samsung appliances on April 25, 2019. The fan runs while the oven is on, potentially blowing these particles onto your food. As a result, Plaintiff is concerned by both the severe deterioration in the aesthetic appeal of his Black Stainless Steel Appliances, and by the potential ingestion of flakes of the black stainless steel finish, the class action claims. It started peeling within the first year . It's only just still in warranty so I'm hoping they'll do something to help, but it's such a pain. I bought the whole suite of appliances. Color : Black. Same problem here. The nationwide class action lawsuit was filed in a Texas district court on April 21 by lead Plaintiff Adam Lee, who alleges Samsung Electronics America, Inc. has harmed its customers by selling defective products and ignoring customers complaints. This type of teapot is glazed with enamel on the inside to make it more practical for tea brewing, though it can't be used to heat water because that would break the enamel coating." . How can we consumers be compensated for not only large amounts of dollars spent, but the time & frustration involved with these incompetent products?!? Dont want mismatched appliances so putting up with the ugly peeling which now happened to stove, fridge, microwave. Had I known this prior to my big purchase I would have bought regular stainless steel. In 2017 I spent over 6k for 4 Samsung black stainless appliances. Never will another Samsung appliance enter my house. I contacted them this morning about my black stainless steel stove top. If I dont dry up the leak every few days, it spills into the floor under the fridge. I contacted them this morning. I would like to be involved. It does require you to commit a bit of time preparing and showing up, but if you're out thousands of dollars on an oven that only lasted a couple years, which many in this thread did, it will be well worth your time. We are extremely upset as it was a lot of money. I bought 4 at one time and they are all peeling. I dont think this is normal. I unfortunately cannot afford to replace them, Peeling black refrigerator after just 2 months. I purchased our Samsung black stainless steel electric range 11 months ago and it started peeling around the control panel. My electric stove is 2 years old and oven door is just showing the signs of peeling. in. Please tell me how to join in this lawsuit. Doing so will loosen the grime and cut . Very disappointed with my black stainless steel appliances. Two and a half years ago I Purchased it all.SAMSUNG When it happened to the F&P the company replaced the lining. The ice maker in the fridge is a constant issue, I have to take a hair dryer to it at least once a month to defrost it to get it to work again. How has your appliance lasted? The dishwasher had. The stove just started peeling paint on both sides where the handle attaches. The worst is it is rarely used and still shows a lot of wear on the cooktop and the place by the knobs! Shifted or Sunken Display. How do I get in this lawsuit? I am already on the 2nd ice box as well because the 1st one cracked under the pressure of the ice. I have 5 year warranty and after a year the ice maker went out and they said its not covered by warranty. We purchased stove, refrigerator and microwave in black stainless. I would like to be included if at all possible please. Please add me to this class action law suit. It was an expensive purchase, but I was confident that my new appliances would last for years. If she does, I'm sure she'll appreciate your input. However, the company conceals and omits that the finish is a thin plastic coating that is prone to peel, chip, flake, and prematurely degrade through the ordinary use of the Black Stainless Steel Appliances, the class action claims. I contacted Consumer Protection Ontario and their reply: Thank you for contacting Consumer Protection Ontario at the Ministry of Government and Consumer Services.We confirm receipt of your inquiry and have reviewed the incoming communication.We will not take action at this time for the following reason(s): Looks like we need to start a class action lawsuit against these companies. I bought a Samsung refrigerator, dishwasher, range, and microwave. It will ensure that lamp stays on all the time. I guess we will see. First cleaning and the enamel cracked all over in one area. We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. I have concluded that this issue happens across brands, and the only truly safe bet is getting an oven with a stainless steel interior. Very infuriating to spend all this money on kitchen remodeling and see it deteriorating after only a few years. For what they cost its ridiculous. Very disappointed in Samsung. They ended up replacing mine. My black stainless gas range is flaking. I also was told it was cosmetic and not covered I was outraged. 12:09 PM It is not peeling at this time. 12-30-2020 They dont care about customers at all. Several of them were out of commission at once and past their warranty. Baker. My Samsung has cooktop is peeling bought March 2021!!! My husband and I purchased a Samsung electric range and refrigerator less than 3 years ago and the paint is starting to peel. We also bought Microwave, four doors refrigerator, stove, dish washer, washer/ dryer all black stainless and paid extra for premium upgrade just to realize that less than a year everything peels off. This started within the 1st year. flaking oieces of glass type shards into our food . How do I join this class action suit I purchased one in 2017 and its peeling around the knobs I want to be included please. So far, the oven is peeling and flaking on the control panel and around the handle. The foil is so flimsy that even my kid can scratch at it. Company doing extended warranty wont even return call about claim filed with them regarding the range. Not Samsung! If the black was going to peel off I would of just bought stainless steel. I bought the entire set, stove, fridge, dishwasher, and microwave in 2019. Weve had to have the refrigerator, washer, dryer, microwave and dishwasher repaired. This is not normal for stove under 5 y old. Samsung oven enamel cracking and peeling Topic Options (Topic created on: 12-30-2020 09:39 PM) luky56 Beginner Level 2 Options 12-30-2020 09:39 PM in Others We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. Fair paid almost 5,000 for Stove is about 3 years old and looks absolutely HORRIBLE!!!!! Fridge, dishwasher, microwave and stove. I am having the same issue. Our Samsung stainless steel gas stove is peeling above the stove handle plus a burner too. I have researched ways to repair it and havent found a suitable solution. My oven has NEVER been correct with temperature control. I have a few new appliances where the coating is pealing. Unplug the oven. Wipe down the area with a soapy dishwater. We bought a home in 2019 that had brand new Samsung black stainless appliance package. Noticed it after about a year. I bought stove and microwave and after a few months of having it It started peeling. Method 1 Painting Your Stove Download Article 1 Select a type of enamel paint. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This will work best if you're in one of the following states: Alabama Connecticut District of Columbia Kansas Maine Maryland Massachusetts Mississippi New Hampshire Vermont Washington West Virginia. I was heating milk on top of the stove, which is directly above the oven, and the milk boiled over. The stainless finish is peeling off under the handles of my fridge. Make sure the area's dust-free and completely dry before continuing. How do I join this class action suit? Same thing happened to our refrigerator. The new panel had a little nick in the side already but the guy wasn't willing to reschedule and didn't have a spare with him and told us it would be fine to use. Has anybody else seen this issue. I have the black stainless steel kitchen appliances and also have this problem. My samsung range is peeling off black stainless. The gas range is peeling and Samsung told us it was not covered under warranty since it is cosmetic . I have a fridge, stove and microwave. Available: 6-Quart (Red) $28.34. Services multiple times with no solution. I wouldnt worry about the warranty if you are past it but if you use a silicone liner, it could hold too much heat and damage the element. Actions does not process claims and we cannot advise you on the Purchased the Samsung 30 inch cook top and within months the finished started to degrade, Wi-Fi stopped working and the knobs started to crack and split making turning on difficult. Please add me. My theory has been that a combination of the hidden lower element and the heat with contraction/expansion of the metal was too much for the porcelain to bear. Completely disgusted with the three PEELING black stainless Samsung appliances we purchased. I have spent hours on the phone with Samsung and over text with Samsung Support with no resolution or recourse. If the enameled surface is chipped or damaged, I would dispose of the pan. Ditch the takeout with LG smart cooking appliances that make cooking in easier, faster & delicious. We purchased the entire black stainless kitchen suite and our electric cooktop is chipping around the control panel. So I would like information on how to be included please. Electric range is peeling . Comment below with your. Please include me in the lawsuit. I find that irrelevant to any discussion with a manufacturer, or in advising people, because the appliance should maintain its integrity throughout the use of any and all features it has and we paid for. Again Smeg replaced them both. All of the appliances we purchased would be in perfect condition if the so called black stainless (colored film) was not peeling off. Is this class action still ongoing? All Rights Reserved. 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