Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. What happens if I am a season ticket holder? I want to give feedback, how do I do this? Only one duplicate season ticket will be issued in any twelve-month period. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. Not only that, they're available in a number of flexible options to suit different time frames. Saturday - 05:38 to 00:21. Find out more about our Advance ticket alert tool. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. Our control room team will arrange for you to receive the help you need. "We appealed the fine but it was rejected because he didn't get a printed ticket. We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. Passenger Assist Meeting point Booking Office. The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. "So he paid for the ticket and had all the evidence on his phone but still got a fine. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Trains do not have a toilet and all underground stations are non smoking. Or by navigating to the user icon in the top right. 16 Jan 2023 13:59:52 Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. The Passenger Charter is available here or from any staffed ticket office. google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; Use the A to Z index below to search our stations. . Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. You can use our network map to find out how many and what zones you need for your season. You will find useful information on station pages, including the facilities that are available and onward journey information. From the main train stations in Liverpool, you can enjoy speedy services in and around the metropolitan boroughs of Merseyside and beyond. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Either way it needs sorting. Ticket Office Hours Saturday - 05:43 to 00:21. "Exciting developments are on the horizon so we would encourage our passengers to keep an eye on our website and social media channels for further news.. You can also download a compensation form here. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. "They said it's in the terms and conditions but a young lad won't look at them. Jump straight to the station you are looking for using our Quick Search. A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. What do I do if I have left something on a Merseyrail train or at a station? var dateObj = new Date(document.lastModified) Save my name, email, and website in this browser for the next time I comment. There are departure and arrival screens on the platform for passenger information. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Our newsletter will keep you up to date with all things Merseyrail. You might find an answer to your query in our help section. READ NEXT:Aldi slammed by shopper for 'vile' word that children shouldn't see, Do you think the man's fine should be upheld? There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . Staff located in our ticket offices will be able to help. Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. Station Location & Directions. //-->, © 2022 Button IT Net To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. Can I claim a refund if I dont use my ticket? Jump straight to the station you are looking for using our Quick Search. Do you agree the fine was just? 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On the opposite side the current system keeps people employed. Adult and child fares are available too. Christmas Day -There are no trains running. Check out our Season Ticket Calculator today to get started. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. Where can I obtain a copy of the Merseyrail Passengers Charter? Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. Platform to train ramps are available at all stations with assistance from Merseyrail staff. Find out more about Railcards or renewing a Railcard. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. New Year's Day - A 30-minute Sunday service will run. Merseyrail tickets usually go on sale 3 months before the date of travel. Get in touch either online or on the telephone. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. "I feel the system is geared to catch people out, it's not fair. Please click here for contact details and more information. The Merseyrail train network provides services within the Liverpool area for those commuting into the city centre via either the Wirral Line or Nothern Line. The man was given a 20 fine during his first trip to Liverpool. Train running information is provided via digital . Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Travelling with Merseyrail? Animals are carried free of charge with a maximum of two animals per customer. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. They look familiar to Manchester Metrolink. Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. It looks like there are over a thousand stations with no ticket machine. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; Both Merseyrail lines supply trains to each of Liverpools four main train stations Lime Street, Central, James Street and Moorfields, giving passengers plenty of options to get in and out of Liverpool. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Use the A to Z index below to search our stations. Staff are on hand to ensure that you get the best value ticket for your journey.". Belter bars and restaurants that wont break the bank! At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. We'd rather run the service than have to cancel trains. Metro Cards, local Saveaway and Railpass season tickets only. Green Lane railway station. ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. // End -->,