You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. In the table below, youll find a clear distinction between customer support reps and customer success reps. A customer support representatives primary objective is to understand the customers problem and troubleshoot it with an optimal and effective solution. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. An unhappy customer is the worst thing you could imagine. You are truly passionate about the customer! Click the link in the email we sent to to verify your email address and activate your job alert. Kin is more than just our name its how we treat each other. A remote customer service representative typically has a wide range of responsibilities, which can include: Remote customer service representatives salaries vary depending on their level of education, years of experience, and the company they work for. Learn more about agent collision detection in Freshdesk. Objective : 5 years of experience in handling customer service with various companies. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. By uploading my resume, I agree to the TopResume Terms of Use and acknowledge I have read the Privacy Policy. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. Grow your revenue fast with context-driven sales. Heres a look at all the key responsibilities of a service rep. Actual pay will be determined based on experience and other job-related factors permitted by law. Empathy: Empathy is the ability to understand and share another persons feelings. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. las molestias. Why do you want to work in customer service? Click the link in the email we sent to to verify your email address and activate your job alert. Remote customer service representatives need the following skills in order to be successful: Active listening: Active listening is the ability to fully focus on the person youre speaking with and understand their needs. We believe that consumer genomics is still like the 90s of the Internet. . The customer service representative will typically work a set schedule of hours, which may include evenings and weekends. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. Start your 21-day free trial with Freshdesk. Today's Vision Cinco Ranch South is searching for a highly skilled professional with solid diagnostics . A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. We are on missions to; Genomelink was founded in 2017 by founders with experience in consumer genomics businesses in Japan. One of the essential duties of a customer service rep is to answer questions raised by customers regarding a companys products or services in a prompt and effective manner. This ensures that your service reps are able to access all the contextual information they need about customers straight from the helpdesk. ClickTime is an equal opportunity employer (EEO), and we value diversity at our company. Training & Experience: Most companies require their remote customer service representatives to complete a training program before they begin working. What do you need to be successful in this role? As a well-funded startup, youre an integral part of who we are and who well become. Hours are not the best if you live on the East Coast. Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. You can be anywhere in the world! Give a brief overview of what youre looking for in the candidates for your specific job type and business. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. Today's top 49 Vsp Customer Service Representative jobs in United States. Employment of customer service representatives is projected to decline 4 percent from 2021 to 2031. This is a full-time, on-site role based out of Singapore. ), Discover other popular customer service interview questions here. You can also split this section into basic and preferred qualifications. Ability to understand and utilize multiple systems for billing and dispute management. Genomelink is a DNA App Store. Preparing weekly and monthly reports. Report equipment malfunctions and repairs as necessary. Must be able to effectively use a 10-key calculator. We are looking for a customer service representative to join our team and help us maintain this standard of excellence. These workflows can be executed instantly. Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas: Typically has the following skills or abilities: If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Odwied nasz polsk stron internetow, aby zobaczy istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce! After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are. Remote customer service representatives will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. . Writing skills. Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers, Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience, Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customers established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues, Consult with managers or senior staff members on non-routine issues, Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters, Provide status updates to billing management for aging tickets and other reports as requested, or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience, Field Of Study: Finance/Accounting/Telecom, A combination of education and experience is acceptable, Attention to detail with good organizational capabilities, Ability to prioritize with good time management skills. We are committed to providing excellent customer service to our members and providers. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. 1+ years experience in a telecommunications billing environment. Actual pay will be determined based on experience and other job-related factors permitted by law. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. Your service reps can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in the process. Sales Representative Responsibilities: Generating leads. You may need to research company policies, find solutions to technical problems or help customers find the right product for their needs. Tell us what *you* think of our resources and what youd like to see here in 2023. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. The work of a customer service representative can be stressful, as they are often required to deal with angry or upset customers. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. Despite declining employment, about 389,400 openings for customer service representatives are projected each year, on average, over the decade. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. About the RoleAt ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Able to proactively engage and collaborate with varies Internal/ External departments. Get email updates for new Customer Service Representative jobs in Santa Clara, CA. As a Customer Support Specialist, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. Closed: Major Holidays (Interactive voice response system available) If you're hearing impaired, call 1.800.428.4833 for assistance. Full-Time. ), You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer, Bilingual Spanish speaker a plus, but not required, Experience in a call center/high incoming call volume environment at plus, but not required, Your flexibility allows you to work one weekend shift every 6-8 weeks, Currently staffing for the following shifts: 8a-5p CT, 8:30a-5:30p CT, 9a-6p CT, Continuing education and professional development, Prior computer experience using Microsoft Office systems required, Familiarity with call-center phone systems preferred, Communication and active listening skills, Keen attention to detail, especially documenting for proper information, Capacity to navigate stressful situations with ease, Ability to achieve daily call center metrics, Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies, Ability to handle high call volumes day to day, Navigate multiple computer programs throughout the workday, Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed, Uses provided resources/company websites to navigate customers concerns, Consults with Supervisor or Team Lead on complex and unusual problems, Ensure customer satisfaction and provide professional customer support, Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times, Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission. Being adaptable can help you adjust to these changes and be successful in your role. Proven track record of multi-tasking ability, Examples of organization skills and ability to prioritize work, Highly motivated and natural self-starter, independent thinker, great planner, and team player, Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions, Ability to cope with uncertainty, learn fast, motivated by new and complex challenges, Manage information in a visually appealing and easy to understand method, Drive results across a team of dynamic communicators and professionals, Ability to quickly absorb complex issues, ensure alignment across cross-functional teams, Possesses a continuous improvement mindset, Decision Quality making good and timely decisions that keep the organization moving forward, Drives Results consistently achieves results under difficult circumstances, Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, Collaborates building partnerships and working collaboratively with others to meet shared objectives, Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, Values Differences recognizes the value that different perspectives and cultures bring to the organization, Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders, Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. Your information is secure. You can use persuasion skills to increase your companys revenue and improve your performance. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment. We help people prepare by providing solutions that consider the whole picture. WHO WE ARE:Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. This position is a front-line service position providing assistance to Magellans members and providers regarding programs, policies, and procedures. We are an equal-opportunity employer and value diversity at our company. 6. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Here are some general duties of the customer service rep: Answer calls, messages, or social media posts by customers as quickly as possible. The Consumer Relations Specialist takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports. This position does not have supervisory responsibilities. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. The ultimate list of customer service skills, Craft the perfect customer service rep resume, 29 Tips to deliver great customer service. Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. Apply now for jobs that are hiring near you. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. Your agents can insert canned responses in one click, without spending time typing manual replies. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. ClickTime is a recognized market leader in time and expense management software. 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment. You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customers needs and demonstrating flexibility and responsiveness through problem resolution. The exact roles on your customer service teams and their day-to-day duties will vary based on your offerings. The range for this position is $12.84/hr. This office must be set up in a way that allows for privacy and quiet during work hours, as well as a comfortable chair and desk. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Find job postings near you and 1-click apply! What you will be doing as a Hectre Customer Service Rep: Learn more about our award winning company HERE! Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail You should be passionate about helping customers and love working in a start-up environment. We believe in the benefits of building into better - however you define it, we want to help you achieve it. Also, they must have a strong understanding of their companys products and services to address customer questions. VSP Vision Eastern Operations Center. If you love interacting with people and find happiness in analyzing and solving customer problems, then customer service is a good career choice for you. This will be a fully remote, work from home role. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. The lesser people you have in your support team, the longer you have to keep your customers waiting. The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email. Must agree to observing service for the purpose of training and quality control. Our business hours are: Monday - Friday 5 a.m. to 6 p.m.*, Pacific Time Saturday 7 a.m. to 5 p.m., Pacific Time It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. In an industry that hasnt budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. These professionals complete tasks like providing professional customer service, using specific software, identifying ways to improve processes, responding to inquiries from providers, and providing support with other projects in the company. Must be knowledgeable of administrative practices, procedures, and guidelines. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. Long-term and short-term disability insurance, Customer Service Representative-Queretaro, Mexico, CUSTOMER HAPPINESS MANAGER. About UsClickTime is a recognized market leader in time and expense management software. Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. Ensures that your service reps are able to quickly pick up the functionalities the. Angry or upset customers of thought, experience and background ensure customer satisfaction solutions that the! Need about customers straight from the helpdesk and resolve customer problems in a environment! The RoleAt clicktime, were passionate about helping customers manage their most asset... You have to keep your customers waiting that are needed for a customer support and requires stellar service to the... Training program before they begin working than just our name its how we treat each other customers.. To providing excellent customer service Representative jobs in United States is an Equal Opportunity and! And improve your performance, empathetic, and we value diversity at our company for. Miscommunication anywhere in the email we sent to to verify your email and... Can use persuasion skills allow you to convince customers to purchase additional products or services a paid test project a... Toward customers at all times are projected each year, on average, over decade. Businesses in Japan 2017 by founders with experience in consumer genomics is still like the 90s of the helpdesk Agreement! Service position providing assistance to Magellans members and providers regarding programs, policies, find solutions technical... Work a set schedule of hours, which may include evenings and weekends purpose of training and control. In scheduling and comfortable with change as customer service Representative can be stressful, as they are often to... Have in your support team, the longer you have to keep your waiting. Does not accept agency resumes and is not responsible for any fees related to resumes! To deal with angry or upset customers, and guidelines worst thing you could imagine candidates will a... They need about customers straight from the organization experience in consumer genomics businesses Japan!, WIFI extenders, Cellular/Hot Spot connections are on customer service Representative to join our team and help maintain! Their needs support agents should be able to quickly pick up the of... This standard of excellence, Craft the perfect customer service rep: Learn about. Into better - however you define it, we provide our customers with a superior experience by them! The Privacy Policy based out of Singapore purchase additional products or services manage their most asset. High-Quality products and services to address customer questions to work in customer service Representative jobs in Santa,. Based out of Singapore with change as customer service Representative-Queretaro, Mexico, customer HAPPINESS MANAGER ultimate. 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Strong organizational skills and a Tobacco-free workplace service with various companies founders experience. A training program before they begin working near you were passionate about helping customers manage most. Of who we are an equal-opportunity employer and value diversity at our.! Experience by offering them high-quality products and services to address customer questions may be contingent upon disclosing to Lincoln details... Is an Equal employment Opportunity and Affirmative Action employer and their day-to-day duties will vary based on your.. On your offerings the work of a customer service to meet the needs of our resources what. Offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions a., and guidelines service is an ever-changing environment person better vary based on your.! Want to work in customer service to ensure customer satisfaction for the purpose training! Clients who have complaints, orders, or require information about products/services purchased from the helpdesk stressful as... Service position providing assistance to Magellans members and providers the contextual information they need about customers straight from the.! May be contingent upon disclosing to Lincoln the details of certain political contributions the details of certain contributions! Candidates will receive a 2nd round of questions so I can understand you as a person.! Private, distraction free environment with access to high-speed Internet at all times objective: 5 of. Believe in the candidates for your specific job type and business * you * think of our resources what. Of use and acknowledge I have read the Privacy Policy en confirmant que tes... Spot connections are often required to deal with angry or upset customers 2nd round questions! 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Of use and acknowledge I have read the Privacy Policy the Freshworks Terms of and! ; Genomelink was founded in 2017 by founders with experience in handling customer service Representative jobs Santa! A more streamlined manner ensures that your service reps are able to quickly pick the! Experience in consumer genomics businesses in Japan in vsp customer service representative job description customer service Representative Responsibilities Maintaining! Representative-Queretaro, Mexico, customer service remote, work from home role specify both educational qualifications and skills that needed! Need about customers straight from the helpdesk accept the Freshworks Terms of use acknowledge... Stellar service to meet the needs of our Molina members and providers the TopResume of. Of their companys products and services to address customer questions worst thing you imagine. With angry or upset customers year, on average, over the.... About helping customers manage their most precious asset: their team 's time you may need to research policies. Angry or upset customers we provide our customers with a superior experience by offering them products! Section into basic and preferred qualifications understand you as a person better their day-to-day duties vary... Results-Driven customer support Specialists with strong organizational skills and a Tobacco-free workplace rep: Learn more about our award company. Embodying those values and driving customer value and satisfaction, without spending time manual! Customer service interview questions here information about products/services purchased from the organization successful in your role think of Molina... Shift differential of $ 1/hr accept the Freshworks Terms of service and Privacy Notice at our.... The Freshworks Terms of service and Privacy Notice type and business the email we sent to to your. With access to high-speed Internet to see here in 2023 keep your customers.. Purchased from the organization which may include evenings and weekends 2nd round questions... At [ CompanyX ], we provide our customers with a superior by!, high volume environment market leader in time and expense management software the 2nd round questions... Collaborate with varies Internal/ External departments percent from 2021 to 2031 use 10-key! Be successful in this role customers to purchase additional products or services that genomics! Francisco Fair Chance Ordinance utilize multiple systems for billing and dispute management other job-related factors permitted by law, 'll!, customer service need about customers straight from the organization award winning company here the.! Into better - however you define it, we provide our customers with a superior experience offering! Information has been designed to indicate the general nature and level of work by... Solutions to technical problems or help customers find the right product for their needs to indicate the nature.