Thank you and well done! The United Club is United's standard airport lounge network with over 50 locations spread across 33 domestic and international airports. It never ceases to amaze me quite how awful the US legacy carriers are! Any airline. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. That would have enhanced your HNL flight. There were some highs and lows to boarding. I'd jump for cabbage and a chocolate covered macadamia nut. The best food I was served was on the DEN to ORD leg, on a 737-900 Max. 25h 50m. Your submission has been received! This BS food is here to stay on US based airlines. How comfortable are the United Polaris 777-200 seats for sleeping? On the JFK Trancon , same thin blanket but at least they included the blue foam Polaris pillow. Travellers in business class receive a checked allowance of 2x32kg bags; add to that some frequent flyer status (MileagePlus Premier Silver, Gold, Platinum and 1K, or a Star Alliance Gold card from another airline) and youll get a third 32kg bag into the bargain. But AFAIK, there is only one Polaris class, not separate Polaris First and Polaris Business. Pretty disgusting! Feel sorry for you, Ben. I had similar experience as AA Plat on nonstop UA DCA-DEN. That makes it great for couples traveling together. My chicken was pretty dry and bread was hard. When you say urban what does that mean to you and how does your question contribute to the blog? At least Lufthansa hasnt cut their inflight quality and offerings. The breakfast options were the same as theyve been for what seems like forever: egg white bites with sausage and potatoes, or waffles. Service on all legs was FINE, but tge food, with the 737 exception, was deplorable. I knew UAs was whiskey based but could not for the life of me think of it! When you arrive at your seat, where do you put the pillow and blanket so you can sit down? Any business that employs lower wage workers is desperate for employees. Sorry but I can't be sympathetic. But in his heart he hates them and he is full of crap that hed fly 7-9 hours on American when he can get flat bed on United. I paid $3,875 for a r/t Guam (GUM) to Milwaukee (MKE). After that everybody takes off at the same time, right? Low season: May: High season: December: . United's Boeing 787-9 is the only aircraft type that's still in the process of being retrofitted with the new Polaris business class seats. And no, acting like youre under two doesnt count.. Let me acknowledge upfront that a lot of airlines have cut back service significantly due to coronavirus, and on top of that this was marketed as a domestic first class flight, and not a Polaris flight. While seats and service were great, the dining and lounge experience from San Francisco both leave room for improvement. And Ill never get it. haha - that chicken dish looks exactly like the slop my mother would serve us when we were kids - she's the world's greatest mother but unfortunately also the world's worst cook. Service began during boarding, when bottled water was handed out (there were no pre-departure beverages, understandably). Roll was hard. Simply an illusion. Enjoy the experience now. SO KEEP THIS MILES ANS POINTS. I wont talk too much about the seats since Ive reviewed them in great detail in the past, but in general the seats are staggered, with some being closer to the aisles, and some being closer to the windows. to Los Angeles Intl. Oops! Access to the lounge is reserved for United Club members, business class travellers on Uniteds transcontinental service, Star Alliance Gold members on an international flight, and international business or first class passengers jetting off on any Star Alliance flight. United offers Polaris passengers a "chef-redesigned, multi-course inflight dining experience." Instead, you'll need to enter their origin airport, destination airport, departure date, cabin and status or membership level to determine your exact baggage allowance. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Dinning on demand , Crew were superb, every single one of them ! All ofher US origins to HI market premium plus. Is this really the refreshed, restaurant-quality dining on board aircraft that United promotes on its website? Just book one of the following aircraft types that are 100% configured with new Polaris business class seats: United's Boeing 787-9 is the only aircraft type that's still in the process of being retrofitted with the new Polaris business class seats. Most folks didn't want to admit that when airlines cut food/beverage service during covid, that it was due to money instead of safety. She was thrilled to oblige, noting there was plenty of food onboard and I could have all I wanted. But why are you expecting gourmet food on an airline? During the pandemic, meal service on flights between Newark and Los Angeles/San Francisco is condensed to a single tray service, including: I ordered the Thai chicken, which was a very tasty dish with a delicious coconut ginger sauce and a nice spice. The version is configured with 44 United Polaris open-suites, 21 recliner-style United Premium Plus seats, and 253 standard Economy Class seats which include 54 Economy Plus seats that feature additional legroom. I don't why anyone is expecting what airlines offered in the past. And Ill never get it. This flight from Honolulu to San Francisco was the first domestic Polaris experience that Ive ever had where they gave us real blankets and pillows. On the service front, the staff was friendly and efficient throughout the flight. We are in the Star Alliance, but we only fly United partners for reward miles or use Chase for other partners. That chicken was absolutely disgusting. For example, AA always has a real side that is served but on UA for breakfast apparently the side is a prepacked Dole fruit cup. Honestly I don't think the chicken looks that bad in appearance, though I find the choice of vegetables odd. Today, on the return to San Francisco, it took just a little over four hours. With 17.5 rows of business class, the United 767-300ER cabin has a total of 46 of the new Polaris seats. Though I get when booking day of that wont be an option. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Sure, the 2 people in line you've quoted may not be seasoned travelers and may feel entitled just for flying "first class", but as a seasoned traveler yourself, you should know better. That means some seats are awfully close to the aisle while others are tucked away close to the window. My full review of United 777-200 business class from Honolulu to San Francisco. Time on Dont get the priority boarding concept. Best meal I ever had in 1st was on Delta from SEA to NRT. (there were no pre-departure beverages, understandably). Coming back we flew a 757 with the newish recliner seats. Wed. 1 stop . They can't be bothered to run the galley how they have been trained. I wanted to go to sleep, it was a 10pm flight. From the food, the FAs, etc. The meal. @Milo: That was exactly my thought. Same experience Newark to Cape Town return in Jan/22. LHR has some good lounges especially T3 of you're a OW FF and want to do a lounge run. I suppose that if the flight is already full, there's no incentive to improve. but these pics are just embarrassing (I think that cafeteria food at my elementary school looked better than this). As a morning flight, a cup of orange juice served just before departure gets the journey started. United business class service bottled water. Search business class flight prices for Air Serbia, Scandinavian Airlines, Austrian Airlines and more. CDG, well it's all very French really imo and AMS is fine as long as you're an experienced marathon runner for when your gate is invariably assigned four days away from whichever airlines you're usings lounge but they're all better than that abomination of Europe Airport. below, then click 'Submit'. UA's Polaris catering is simply terrible. Drag-me-off-the-plane United, Sky-Peso Delta, Discount Doug's AA, No Power or Peanut Southwest there's no incentive for any of these guys to go above and beyond. But it really isn't "fairly common." Add in some excellent Polaris lounges, comfortable Saks Fifth Avenue bedding, bespoke amenities and improved dining and United Polaris has certainly established itself as a business class product to seek out. The last (and only) time I've flown this seat was aboard a 777-300ER from SFO to EWR. The point about "passenger in first class" being confused about "business class was two-thirds full" when boarded is so misleading, as if there are 2 classes. Thank you for letting me rant. Until this retrofit is complete in summer 2022, you'll find some aircraft with older lie-flat business class seatsparticularly on domestic routes. Wow! The seat map reflects the United Airlines 757-200 used on long-haul intercontinental routes. Admittedly less of an issue in lie flat cabins. If you're planning a round trip, booking return flights with Scandinavian Airlines is usually the most cost-effective option. Your comment about priority boarding is confusing and misleading, as I have no idea what you are complaining about. I'm flying to Serbia next week and was thrilled that Lufthansa was an option. As with any airline, the price of United Polaris business class will depend on the route, the demand for the flight, whether you're flying during a high or low season, and how close to departure you're booking. But reading the comments below I was surprised to see that even those on transatlantic flights had similar experiences. 1:08. For my trip home from Washington, DC, I again flew via Newark in order to enjoy a lie-flat seat from coast-to-coast This review covers my business class flight on United Airlines from Newark to Los Angeles onboard a Boeing 757-200. Worse food ever. As a point of comparison, my American Airlines crew on the outbound was informal and friendly. I fly 140 flights a year and have been excited about my first 787 flightever. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. My biggest gripe is inconsistencies in service which worked to my advantage on this particular flight. As this was a morning flight the lounge had a small buffet including make-your-own breakfast tacos, as well asa selection of salads, wraps, chips and fruits. Breakfast was minimal and dinner was virtually inedible. The United Polaris over haul was ok out the gate but went downhill from there. Or last few years. As my ICE was due to depart so I jumped into my train. I know you said you would cut back on those, but I like reading them for my future stay considerations. @ Trent -- It's an observation more than anything else. They gave us real blankets and pillows, noise canceling headphones, and a cabin crew that actually gave a damn. It was complete chaos when they started the boarding process, so I just kind of stood back and waited until I could find an opening to wedge myself into. Did United sell you a domestic First or Polaris class ticket? Your feet will feel a bit tight unless you choose a seat in row one. Anyone can buy group 1. :-( United, where everyone is above average. United sucks, but Delta still best. Pre-COVID this was a regular route for me 4-5 times yearly to/from NYC (NOT JFK - UA SOLD all their JFK slots so it's still schlepping through NJ with exorbitant taxi fares to/from Upper West Side Manhattan but mileage runs are effective using NYC Transit connecting to NJTransit to EWR aka Newark Liberty) Ive done it a few times 777 , but most often on 787-10, and 789. The sushi did not disappoint and to make it more authentic, the meal only came with chopsticks. But, most of United's international business class fliers can now enjoy a premium Polaris Lounge on the ground and an excellent business class seat in the skies. Speaking of boarding, United is the only airline where you really feel like a second class passenger when flying in the forward most cabin. No greeting on boarding, horribly indifferent cabin staff and awful, minimal food. I agree. Signing up with Executive Traveller only takes a second and lets you Two days prior, the flight out to Hawaii from Seattle took a little over six hours. Behind the business class cabin is a small United Premium Plus cabin. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel. And youre just now discovering UA crews are the loudest in the sky? Ugh. That flight from Europe is a bit*h eh. This is still a domestic flight. Now it may be a very terrible tasting version of it, but aside from the veggies I do not find it that visually appalling. But, in the years since it's been introduced, United Polaris has at least become the standard for United business class. So I can Flew Continental Airlines for many years before the merger with United. I have one rule for long flights: never board hungry or without a backup snack. In comparison, when flying upfront on domestic routes, you won't get access to either without a United Club membership, United Club credit card, or elite status on a Star Alliance airline other than United. As a side note - my last few AA flights have forgotten the catering. LHR has some good lounges especially T3 of you're a OW FF and want to do a lounge run. Yeah, its a little hard, but its not all that bad. I realize things have been different during COVID but have read that June 15 is the big day for Meal Service to Improve. Im sure if Ben hadnt been permanently banned from mileageplus a decade ago he would still be a 1k and all of us would be spared his sniff about Polaris being have full by the time he was allowed to board. I know the flight attendant felt very bad and brought out the snack basket as well, asking if there were any Kosher options in it. I'm lucky that I ended up being able to review two products head-to-head on my recent trip to Hawaii.While I flew American Airlines' 777-200 business class from Dallas to Maui, I ended up flying United Airlines' 787-9 business class from Maui to Chicago, thanks to a last minute change.. The truth is that marketing around airline products in the United States can be kind of confusing, but I think I did a fair job clearly addressing the concerns you brought up. It's often cheaper to pay for a flight with miles than it is to pay with cash! It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. The airline will be bringing back "real" meals in domestic first class on flights of 800+ miles, while the airline will be restoring a coursed meal service in international business class. No excuse. Transcon LAX-EWR - this report. Timothy | CA , United States Round trip So massive discount. Well not too long ago Domestic First was not offered separate boarding. Drinks and dinner were served shortly after takeoff. United business class inflight entertainment. I had a similar experience on HNL-ORD in January. AND BUGGER OFF TOO ANYONE THAT WONT ARGREE. In Y you can get a full row of seats and service is commensurate with the price of the ticket. Both stink. While the storage options are quite limited within the seat, theres plenty of space overhead. Business class includes 16 seats; four rows in a 2-2 configuration. United Polaris lounges are a whole different story. Crazy fun United international stopovers to save potentially ~20,000 miles. Getting that birds eye view of Manhattans iconic skyline stretching through the horizon was the perfect way to end the flight. Featured user comments How about you dont pay one penny on written taxes thank you republicans. United has the Guam market to the mainland sown-up. My retort - guess you haven't flown Qatar or Singapore Air. Learn how your comment data is processed. Lame UA. Therefore I always like to board last. On the topic of food, get a good wholesome meal before departure and get a good rest on the flight. Agree with previous comments great shots! Hi again. More on that below. Breeze configures their cabin with a 22 configuration in first class and 32 in Nicer (Premium Economy) and Nice (Economy). For example, for my upcoming United Polaris flight from Atlanta to Rio de Janeiro, I can check two bagsup to 70 pounds eachfor no charge. He published over 2,000 articles on The Points Guy and can now be found regularly writing for NerdWallet, Forbes Advisor, AwardWallet, and CNBC Select. Im going to make silver ($255 more to go) and then no more Rev F (its absurd what they want fir the same destinations in the fall). United has a special product on their transcontinental routes between Newark and LAX/SFO. Roundtrip One-way Multi-city 1 traveler Economy Leaving from Going to Departing Returning Add a place to stay Add a car Direct flights only Cheap Flights from Liberty Intl. Who are the competitors? It was passable on the outbound (Thai Chicken), but far below your AA experience. Hailing an Uber took all of 3 minutes, and the drive out to the airport took another 15. I also suspect the pre-departure experience will change as well. Benadryl and protein bars. Prices and availability subject to change. However, in this post, we are focusing on United's Polaris business class product that is available on long-haul international routes. We havent traveled since COVID but will be using United Polaris Business in July. @Clayton, do you know how things work for those with Admirals Club @Clayton, do you know how things work for those with Admirals Club access at LHR now that T3 is closed? Why? Two passengers decided to help themselves to empty business class seats on a half-full United Airlines flight Thursday from Newark, New . I can sense a return to OMAAT normalcy. It's fairly common for United and many other airlines to call their elite loyal customers to receive preferential boarding. From 360 on delta last 8 years. United Polaris business class passengers get served a multi-course meal in-flight. Featured user comments I'm no surprised to see that that hasn't changed in 7 years. The best that you can say about these seats is that they lie flat. I have flown AA long haul, and somehow COVID hasnt prevented them from letting me select my choice of all the usual special meal selections 30 days prior. They did a full Delta One service and had the HNL SkyClub stocked and filled with excellent staff. I'm sorry if it sounds like I'm a spoiled Business Class guy only complaining about the small stuff. You have direct aisle access from every seat, a large flat bed, good IFE, and the seats are set up in a way that you don't look directly at anyone when sitting normally?? It's marketed and sold as United First, though it contains the new Polaris hard product. It's completely free and we'll never pass your information on to Polaris cabins are gorgeous, plain and simple, from the cabin finishes to the mood lighting. However, the price depends on many factors and isn't published. No way! Review of American Airlines Business Class . Angled ones (1/2 of the seats) are poor. Not once was "From the Flight Deck", energized. 16 revenue F/Mexico business class segments since November and F invited to board after elites but before group 1 on each one. For many Asia-bound travellers, a comfortable seat and a good night's rest are of paramount importance on a 12- to 15-hour flight . Hypocrite. Yikes, that food looks disgusting! Plus, receive 2 complimentary Qantas Club airport lounge passes each year. That might get someone's attention. It also is clear that UA has crammed in as many Polaris seats as they can because my space felt tiny compared to other international business experiences. My "beef tenderloin" was floating in 1/4 inch of brown water along with some sad boiled vegetables and five sad looking potatoes that were supposed to be French fries (I think). Until this retrofit is complete in summer 2022, you'll find some aircraft with older lie-flat business class seatsparticularly on domestic routes. if i remember right they cost $25? Flight I @Ben - Regarding UA's boarding practices, not only is the pre-boarding out of control, it seems unenforced as well. But, still, I contend that I expect curteous, kind, respectful and clean flights along with safety. It's fascinating to me to read different perspectives. This was a great flight: a decent lunch, good movie, and extended nap. I was in Frankfurt/Main Main Railway Station waiting for my ICE to Hannover when I pass an extremely similar looking guy of yourself. Of course, theres also an inflight map you can use to keep tabs on your progress across the States. Flight attendants were very friendly onboard and attentive also the cabin was monitored frequently and drink refills were offered. People that live on long-haul flights understandably should be concerned. Onboard WiFi was available for the entire flight for just US$8 (if you're a MileagePlus member). There were no other services like you see on KLM or AF (my usual choice for this route). And I agree in general, ultimately United probably simply doesn't care much about the soft product on these flights for obvious reasons, since it's unlikely to sway much business. Seat: 11A (Polaris / Business Class). ahead of the most premium cabin? I was also happy that this would allow me to write a head-to-head comparison of American and United on roughly comparable Hawaii routes. Tue. TRIP REPORT | JetBlue Airways - A321 - Newark (EWR) to Los Angeles (LAX) | Business Class - YouTube JetBlue Mint competes with the legacy carriers on transcontinental business class. However, during COVID times, United is serving all courses at the same timeincluding a single-serve ice cream cup for dessert service instead of its famous Polaris sundae. I despise flying AA and only use them as my absolute last choice. I'm 6ft so Flew in a 777 with the Polaris seating going. At least I can fly there private at 34. TIV -EWR $3,366. at only 60,000 miles roundtrip for United Business Class, if there's United saver award availability, although be aware that credit card points transfers to Turkish . Find business class flights to Wuxi on China Southern, China Eastern and more. Each way is 16 hours. Polaris class on this aircraft features a standard Business Class seat which transforms into a fully flat bed. . Please select another location; close. Wi-Fi is available as well, though United is extremely stingy with it. The only Yikes, that food looks disgusting! I reference that there are Polaris business class seats, and I explicitly mention that this was marketed as a domestic first class flight, and not a Polaris flight. . Delta's "Delta One" business class product has plenty of devoted fans and the airline uses wide-body 767s exclusively on its JFK-LAX services. A snack basket was offered later in the flight. For example, between the U.S. and Europe, it can cost as few as 10,000 MileagePlus miles or as many as 20,000 miles plus $550 co-pay to upgrade into United Polaris business class: The best way to get upgraded into United Polaris business class is to get elite status, and several United credit cards allow cardholders to earn credits toward elite status. United Airlines currently offers daily Boeing 777-300 flights between San Francisco and New York, with UA1442 departing SFO at 8:30am, arriving at EWR at 4:47pm. They're very good at marketing/propaganda and catchy jingles, yet in terms of real quality, it's missing. Finally! For almost two decades I was a 1K flyer on United , so still a lifetime Platinum with 2mil miler, but like others I gave up six or seven years ago when their service went down the toilet and corporate tied the hands of even the best customer service agents. There's a total of 126 seats. United 787-9 Polaris business class seats, United 787-9 Polaris business class tray table, United 787-9 Polaris business class mini cabin. We have always enjoyed Uniteds Business/First Class. That everybody takes off united ewr to lax business class the same time, right flown this seat was aboard a 777-300ER SFO. Years since it 's fascinating to me to write a head-to-head comparison of American and United on roughly Hawaii... 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