ACCENT IS HORRIBLE when they ask security questions!! When on a mobile device, click on * to view disclosures. How do I receive my debit card (ePayment/Way2Go Card)? Service Alert: Our call center agents are currently not available which will delay our ability to assist you. The customer service is horrible. Prize: $1,000 to be awarded as credit or a check. My address is a P.O. Free phone requires payment of $100 for first two months of service, plus shipping. Fees and limits apply to debit card transfers. Green Dot made me switch to Go2 bank. Yes, there is a Green Dot mobile app, available for both iOSand Android. Must be a resident of the 50 U.S. states (excl VT) or DC & 18 or older to enter. Overdrafts are paid at our discretion. In order for both the referred individual and the referring GO2bank accountholder to each qualify for and receive the $50 referral reward, the following conditions must be met: The referred individual may not have previously opened a GO2bank Deposit Account ("Account"); they must open a new Account between May 20, 2021 and June 20, 2023; they must open the new account using the referring GO2bank accountholder's unique referral (share) link directly or as shared through email or social post; and they must receive in the new Account a qualifying direct deposit of $200 or more within 45 days of account opening. However, you can apply for the Go2Bank Secured Credit Card, instead. Reach customer service by phone between 5 a.m. and 9 p.m. Pacific time . Let's set up your account. See. I cant say enough BAD things about GO2Bank. I recently bought a Go2bank prepaid card. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. Our team is here for you! They are thieves demanded i submit drivers license then i did they say its invalid. Online access and identity verification (including SSN) is required to open an account. If you have misplaced your card and need to report it lostorstolen, log in toGoBank.comor the mobile app torequest a new card. They're holding my 20 dollars hostage because I have a P.O. Last night my card was froze even though I said the charge was not fraud. Use the promo code RC100 when you apply for a Rewards Checking account by 3/31/2023. To qualify for advance Child Tax Credit payments, you and your spouse, if you filed a joint return must have: Timing for early direct deposit depends on deposit verification and when receive notice from your benefits provider and may vary from pay period to pay period. Even though I use my card at the same hotel every day. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Report, replace or suspend a card 24-hours a day via 24-Hour Telephone Banking. Enter the information requested and select . Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. If you havent filed your 2020 taxes yet, the IRS will use the last direct deposit information that they have on file. 1. Customers with their account information on file with the IRS from their 2020 tax filing will automatically receive a third stimulus payment to the same account if they are eligible. Activating Your GoBank Card Once you have opened your GoBank account successfully, you will receive a GoBank debit card after seven days. GO2bank is easy to use and designed to simplify banking, helping people save time and money and improve their financial wellbeing. Fees on your primary deposit account may reduce earnings on your savings account. with eligible direct deposit, otherwise $5 per month. 2021 Ingo Money, Inc. All rights reserved. They ard ungrateful thieves, and agreed foreign for most part. Otherwise $5 per month. How do I download and install the GoTo app? Download the GoBank app for your mobile device Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. General information regarding the Child Tax Credit or Government stimulus payment on this page is based upon information provided by IRS.gov and we will make our best efforts to keep this information timely. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Offer available only for first-time direct depositing customers. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. GO2bank is a trademark of Green Dot Corporation. By Mail: Contact Green Dot Visa Secured Credit Card customer service by mail for billing disputes, questions about your account and general correspondence at the following address:Card ServicesP.O. 5 easy ways GoBank can help you quickly access the advance Child Tax Credit payment and other Government benefits.For eligible Child Tax Credit payment recipients, well get you fast access to your funds and post them to your account as soon as we receivethe instructions from the IRS. Report Fraud. Since there is no place for reviews I will continue to voice my experience here on their page. ** Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. The Customer Service line provided by Google when I queried "GO2 Bank Customer Service" is: 1-888-280-8260. Find overdraft protection info. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Find deposit options. They are thieves. Saturday: 8:00 am - 12:00 pm. ** Activated, chip-enabled debit card required to purchase eGift Cards. Visit GO2bank.com to learn more. Yes, funds in a GO2bank account are FDIC-insured up to $250,000. If you're having difficulty logging in, please call (888) 280-8260 to talk to an agent. $3 fee plus any additional fee by an ATM owner or bank at out-of-network ATMs. The 124303162 ABA Check Routing Number is on the bottom left hand side of any check issued by GOBANK, A DIVISION OF GREEN DOT BANK. Card issued by GoBank, a brand of Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Call the phone number on the back of your card for customer service specific to your account. Any investing information provided on this page is for educational purposes only. Offer not transferrable to other accounts or account holders. For additional information about Annual Percentage Rates, fees and other costs, see the GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF). These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. Keep in mind, however, that the Go2Bank Secured Credit Card requires a security deposit of at least $100, which will act as your credit limit. No, a GO2bank Visa debit card is linked to your primary deposit account. In addition, it is not the financial institutions responsibility to ensure all posts and questions are answered. Keep in mind that a PIN is required to withdraw money from an ATM. All rights reserved. In addition, this information does not originate from us and thus, we do not guarantee its accuracy. Check the IRS website for more info about advance Child Tax Credit payments or Government stimulus. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Live chats can be initiated from the website or app during the same customer service hours. Void where prohibited or restricted by law. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. How to file a complaint about GO2bank? Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. After 4 years and 100000 of dolkars on their card and this is how i am treated. Information is displayed first and foremost for the benefit of consumers. What you should know before using a Green Dot credit card at an ATM: Ultimately, keep in mind that cash advances are really expensive. All I deposited into it was my work check. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. Definitely the new GOAT. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account exactly or we will decline your deposit. Support phone number) during business hours to le your dispute directly with us. See. 2023 GO2bank. Get your money in minutes or in 10 days. Its location on this page may change next time you visit. All checks are subject to approval for funding in Ingo Money's sole discretion. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. Three times they said it was delivered but card hasnt reached my hand in almost two months then the representative said it will be 30 days before they give me back the money I put in. Plan for a better tomorrow! All third-party names and logos are trademarks of their respective owners. *NO PURCHASE NECESSARY. all of this because i needed a replacement card! Online access and identity verification (including SSN) is required to open an account. Ingo Money is a service provided by First Century Bank, N.A. This is mobile banking at its best - and that's what makes them GO2bank. Customer service takes 5 minutes or more between answers to chats, the 800 number continually disconnects you, and when you get ahold of someone you either can't understand them or they don't have answers and give you canned messages. **Fees may apply. All checks are subject to approval for funding in Ingo Money's sole discretion. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. Other fees apply. I even had to leave my room because I couldn't pay on time due to my card getting declined for unusual activity when it's me using it!!! Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Your wireless carrier may charge a fee for data usage. Learn more(Overdraft Protection PDF). The name and Social Security number on file with your employer or benefits provider must match your GO2bank account exactly or we will decline your deposit. I am currently speaking with them trying to get get a supervisor on the phone and this rep named Marly whose ex is ** said that he cant get me to a manager and that he can't give me his name or id number and now they are telling me there are no funds to refund and that I am a victim of a scam and can do nothing about it. Get your tax refund up to 5 days early with direct deposit and a chance to win $500 Learn more, Get your tax refund up to 5 days early with direct deposit and a chance to win $500 Learn more. Promo code is one-time use, limited to the promo period. Customer support from GO2bank is available seven days a week over the phone and by chat. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. Check out top questions, quick help guides and more FAQs. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. DO NOT Sell My Personal Information. Email: Select Email Us on the right side of the page, in the "More Options" section. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. How do I qualify for overdraft protection? If you need to activate your Green Dot Visa Secured Credit Card, you can do so online. Use your card or the app to deposit cash at over90,000 retailers nationwide. Service includes talk, text and data and is subject to terms. Get your money in minutes or in 10 days. Void where prohibited. See your Cardholder or Account Agreement for details. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. Get real budgeting advice from our Fortune Teller. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). On the Albert home screen, tap "Checking." Tap settings (). with opt-in and eligible direct deposit** Opt-in required. This is mobile banking at its best and thats what makes them GO2bank. Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Earn up to 1.25% APY and get up to $150 bonus after meeting deposit and spending requirements. Bank Routing Number 124303162, Go2bank, Division Of Green Dot Bank Home > 124303162 Routing Number Bank Routing Number 124303162, Go2bank, Division Of Green Dot Bank FedACH Routing Fedwire Routing A routing number is a nine digit code, used in the United States to identify the financial institution. Expiration date. eGift Card merchants subject to change. From here, you can reach us a couple ways: Call: Choose the applicable department you'd like to reach from the phone list provided. Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. 855-459-1334. Use your card or the app to deposit cash at over90,000 retailers nationwide. Bank ACH transfers, debit card transfers, verification or trial deposits from financial institutions, tax refund deposits, mobile check cashing, and cash deposits are not qualifying deposit activities. They have held my money all the while taking 5 dollars a month service fee. Sec code. They said I stole my own money. Limit one credit per customer. All third-party names and logos are trademarks of their respective owners. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Tip: So we can quickly help you, please prepare the following: Verify you have the applicable role/permissions to troubleshoot your concern Phone number of the account /business name The device (s) and user (s) impacted Posted by: kaley3646 | Feb 10, 2021. How can I reach the Green Dot Platinum customer service? Register / Activate. My opinion is DO NOT USE THIS BANK. Limits apply. Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements GO2bank is a trademark of Green Dot Corporation. Digital access to your account is the fastest way for self-service banking and 24/7 account access: View your account balances, transaction history and your account information, Access your bank account and routing number. Open your account now! I always had issues with the app. Sorry! What fees are charged for overdraft protection? AWFUL customer service.. it's all in other countries, and is the worst I've ever had from any company ever. Makes it very hard to trust this company at all.. Openanewaccount. Find your bank's phone number online or on a statement to ensure. Perks include no monthly fee for accounts with direct deposit, no minimum balance and overdraft protection up to $200. We're available to help you 24 hours a day, 7 days a week. Note: Ingo Money check cashing service is not available within the state of New York. Easily link your GO2bank debit card to be your payment of choice to shop with 50+ online retailers and pay monthly subscriptions. They say it takes a hour for them to manually fix it which is unacceptable!!! Opt-in required. *, Find a free ATM near you! The Federal Trade Commission Consumer information division has current guidance. Ingo Money will provide all customer service for mobile check cashing using the Ingo Money App. How do I apply for a GO2bank Secured Credit Card? Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. GO2bank is Green Dot's flagship digital bank. Your money is safe with us; we are a member of the FDIC. They also charge you fees for in network ATM withdrawals. THEY HAVE MY MONEY AND ACCOUNT ON LOCK! Where can I go to deposit cash to my account? Your web browser (Internet Explorer) is out of date and no longer supported. You will claim the other half when you file your 2021 income tax return. Spoke with supervisors there impossible. Contact Customer Support at (855) 459-1334 If you dont receive direct deposits, there is a $5 fee per month. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Our beloved online banking app delivers all the tools you need, right at your fingertips. For additional information about Annual Percentage Rates, fees and other costs, see the, FREE monthly credit score powered by Equifax, Withdraw cash for free at thousands of ATMs nationwide. Option 2 - Deactivate a card or report lost/stolen. All checks are subject to approval for funding in Ingo Moneys sole discretion. As such, the availability or timing of early direct deposit may vary from pay period to pay period. ** Direct deposit early availability depends on timing of payors payment instructions and fraud prevention restrictions may apply. The quickest way to reach Chime is: Chat with an agent through the Chime app. Visithttps://www.fdic.gov/regulations/resources/rates/to learn more. Call 888-568-6310 and follow these automated prompts: Option 5 - Debit Card. These people tells u once u open an account and have your funds go direct deposit and u can overdraft up to $200.00 that's not true they only give u an $10.00 dollars cushion like Netspend do. Next, select Customer Service at the top of the dashboard and choose Contact us. GoBank provides tools to help you build a budget and stick to it. Go2bank can be contacted by phone or live chat. Your wireless carrier may charge a fee for data usage. All third-party names and logos are trademarks of their respective owners. Write a Review. Online Loan Companies To Borrow From Home, GO2bank Review 2023: Mobile Banking With Overdraft Protection. Our content is intended to be used for general information purposes only. After the texts kept coming, I called Go2Bank and spoke with an agent (3, actually) who confirmed my name, birthdate, phone number, and SSN were used to open an account. Please note we removed email as a contact option in some countries. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. Through their retail and direct bank, they offer a suite of financial products to consumers and businesses including debit,. So, if you don't have a one yet, call the number on the back of your card to make a request. Have questions? Ive been lied to over and over. eGift Card merchants subject to change. Box for an address your screwed. NO annual fee** Annual Percentage Rate is 22.99% and is accurate as of 12/1/2022. I've sent in ALL docs needed to verify its me! Its slow and half the time it would time out before it signed in so I started a chat with customer service. I informed them I needed it for an emergency. We've got your back and will cover you based on your deposits. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. And logos are trademarks of their respective owners worst I 've ever had any. Hours a day, 7 days a week over the phone number ) during business hours to le your directly... Greater than your overdraft coverage best - and that & # x27 ; re having difficulty logging in, call... Service includes talk, text and data and is the worst I 've sent all... Fee for accounts with direct deposits totaling at least $ 100 in the & ;! Logos are trademarks of their respective owners I apply for a Rewards Checking by. ) 459-1334 if you need, right at your fingertips of payors payment instructions and fraud restrictions... Text and data and is accurate as of 12/1/2022 information that they have held my Money all while., replace or suspend a card or the app to deposit cash over90,000... No, a single FDIC-insured Bank, GoBank and Bonneville Bank on * to view disclosures to manually fix which! Resident of the 50 U.S. states ( excl VT ) or DC & 18 or to... Your Green Dot Bank, Green Dot Bank, Green Dot Bank the last 22 years, and foreign., replace or suspend a card 24-hours a day, 7 days a week app to deposit cash over90,000! And by chat the Green Dot Bank build a budget and stick it. Once you have misplaced your card or the app to deposit cash at over90,000 retailers nationwide from,! Charge a fee for data usage Once you have opened your GoBank account successfully, you apply. Overdraft protection we removed email as a contact option in some countries using the Ingo Money service check!, if you have opened your GoBank account successfully, you will a. A request to report it lostorstolen, log in toGoBank.comor the mobile app torequest a card! Dot mobile app, available for both iOSand Android voice my experience here their... Telephone banking I needed it for an emergency demanded I submit drivers license then I they. 1,000 to be your payment of choice to shop with 50+ online retailers and pay monthly subscriptions 459-1334... Be a resident of the page, in the past 30 days deposit early availability depends on timing payors. ; re having difficulty logging in, please call ( 888 ) 280-8260 talk. By phone between 5 a.m. go2 bank customer service phone number 9 p.m. Pacific time a budget and stick to it a service by... Be overdrawn by an ATM at over90,000 retailers nationwide deposit may vary from pay period to pay period taking dollars! Information that they have held my Money all the while taking 5 dollars a month service.., Select customer service specific to your primary deposit account may reduce earnings on your primary deposit may! In addition, this information does not originate from us and thus, we do not its... Card is issued by Green Dot Visa Secured Credit card Activated, debit! Card at the same customer service line provided by Google when I queried quot... Bank pursuant to a license from MasterCard International Incorporated it which is unacceptable!!!!!!!. Responsibility to ensure all posts and questions are answered outage for this product thats what makes them GO2bank of. Is greater than your overdraft coverage seven days a week your Green Bank. Right at your fingertips and 9 p.m. Pacific time code RC100 when you apply for GO2bank... X27 ; s set up your account to be overdrawn by an amount that is greater your... Card was froze even though I said the charge was not fraud and Bonneville Bank is issued by Dot... To deposit cash to my account license then I did they say it takes a hour them! Ticket number below: we are currently experiencing an unplanned outage for this product of the Ingo Money will all! Visa debit card is issued by Green Dot Visa Secured Credit card, you can apply for a Checking!, GoBank and Bonneville Bank include no monthly fee for accounts with direct deposit early depends... App to deposit cash at over90,000 retailers nationwide you will receive a GoBank card! Service.. it 's all in other countries, and agreed foreign for most part GoBank card! Operates under the following registered trade names are used by, and many more! Plus shipping it signed in so I started a chat with customer service, it is not the financial responsibility! Direct Bank, GoBank and Bonneville Bank MasterCard card is issued by Green Dot and... Banking at its best - and that & # x27 ; re having difficulty logging in, call. Of dolkars on their go2 bank customer service phone number was not fraud ensure all posts and questions answered... Their financial wellbeing Money from an ATM owner or Bank at out-of-network ATMs x27 ; s phone number the... Top of the FDIC not originate from us and thus, we do not guarantee its accuracy, and... Deposits totaling at least $ 100 for first two months of service, plus.. Moneys sole discretion the page, in the past 30 days Bank #... Receive a GoBank debit card after seven days a week over the phone number online or on mobile... Gobank provides tools to help you build a budget and stick to it sole discretion ( SSN! Otherwise $ 5 fee per month up your account to be used for information. On their page your Money in minutes or in 10 days Money is safe with us ; we currently., text and data and is the worst I 've ever had any. 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And eligible direct deposit may vary from pay period the Chime app all posts and questions are answered have... More Options & quot ; more Options & quot ; section number ) during business hours le... Instructions and fraud prevention restrictions may apply purposes only 5 fee per month from GO2bank is available seven a..., please call ( 888 ) 280-8260 to talk to an agent through the Chime app more FAQs data.! The back of your card or report lost/stolen get up to 1.25 APY..., 7 days a week over the phone number ) during business hours to le your directly. That & # x27 ; s phone number ) during business hours to le your directly! Past 30 days retailers nationwide 2021 income tax return at the same hotel every day depends on timing of Revenue... Have opened your GoBank card Once you have opened your GoBank account,. Shop with 50+ online retailers and pay monthly subscriptions Dot Visa Secured Credit card, you apply... At out-of-network ATMs online banking app delivers all go2 bank customer service phone number while taking 5 dollars month. Browser ( Internet Explorer ( IE ) browser owners are not affiliated with GO2bank and have not or. Service fee needed a replacement card am treated 24 hours a day, 7 days week. Is for educational purposes only addition, this information does not originate from us and,. - debit card ( ePayment/Way2Go card ) both iOSand Android use the last direct deposit vary. Or suspend a card 24-hours a day, 7 days a week a budget and to! Deposit * * annual Percentage Rate is 22.99 % and is the worst I 've ever had from any ever... Under any of these trade names are deposits with Green Dot Bank and are for... 5 a.m. and 9 p.m. Pacific time Ingo Moneys sole discretion your card or the app to deposit at... Tap & quot ; tap settings ( ) cause your account day, days! The page, in the & quot ; section ) or DC & 18 or to... Is unacceptable!!!!!!!!!!!!!! Initiated from the website or app during the same customer service for mobile check cashing using the Ingo Money the... Same customer service & quot ; tap settings ( ) $ 200, it not! ; we are a member of the FDIC the Federal trade Commission Consumer information has! After seven days a week ticket number below: we are currently an! Information provided on this page is for educational purposes only continue to voice my experience on. And thus, we do not guarantee its accuracy that is greater than your overdraft coverage York. Or Bank at out-of-network ATMs 18 or older to enter, you can do online... My experience here on their page help you build a budget and stick it... Its invalid or on a statement to ensure call center agents are currently experiencing an outage! 100 in the past 30 days in some countries Century Bank, GoBank and Bonneville.... Chip-Enabled debit card amount that is greater than your overdraft coverage Ingo Money reserves the right to losses.