For individuals looking for help with depression, and who want to put their care decisions in the hands of professionals and see results, we recommend Brightside. At this writing, out of 4,100 reviews on Trustpilot, 84% of BetterHelp users rated the service as excellent, and 9% rated their experience as bad. This usually had to do with the reviewers personal experience with their therapist. Learn 10 tips to make therapy really. All rights reserved. The price is based on your preferences in the questionnaire, where you live, and therapist availability. With BetterHelp, she has access to speak with a licensed counselor to receive therapy online and even mentions how hopeful she is for the first time in a long time. You can remain anonymous with your therapist if you prefer. Some of these options included their gender, age, religious affiliations, and specializations. At BetterHelp, you can message your therapist at any time through your personal portal, and they will usually respond that same day. If you're eligible for financial aid, you can get their subscription at about 20-50% lower cost. BetterHelp works on a subscription basis and offers a 7-day free trial. Brightsides sign-up process is more in-depth than BetterHelpsit gives you a second, more detailed questionnaire that is just for matching purposes after youve already signed up, entered your portal, and chosen your plan. Many Americans Continue to Experience Mental Health Difficulties as Pandemic Enters Second Year, The Implications of COVID-19 for Mental Health and Substance Use. BetterHelp also offers financial aid for those who qualify for example, for anyone whos unemployed or going through financial difficulty. I did a one-month trial at both BetterHelp and Brightside to get a sense of how the platforms worked and the level of care they provided. One reason is that BetterHelp does not give official diagnoses or prescribe treatment. They can be convenient and private for many people, making them a viable option for receiving coaching and therapy from anywhere and at any time. Overall, users were very satisfied with both platforms, and the companies received similar ratings in most categories: 90% of Brightside users rated it good to excellent overall, while 86% of BetterHelp users did the same. Once verified, the information you provide will be displayed on our site. At $60 to $90 per week, BetterHelp could be a more convenient and affordable option for some. BetterHelp is known for its extremely widespread, ethically questionable advertising techniques, which have played an important and controversial role in getting BetterHelp the large market presence it enjoys today. 2022 Talkspace Review: How Does It Stack Up? Brightside, on the other hand, has managed to keep its company profile squeaky clean, which, warranted or not, makes me marginally more comfortable trusting them with my personal data. If youre in crisis or experiencing an emergency, call 911 for assistance. If you want to learn more about BetterHelp and insurance, consider reading our in-depth article on the topic. Another report from the Kaiser Family Foundation (KFF) found the pandemic also created new barriers to help for people who already faced substance abuse or other mental health issues[2]The Implications of COVID-19 for Mental Health and Substance Use. 7 Cups is a mental health platform that provides users with emotional support from an online community and therapy sessions as needed. Brightside, on the other hand, has managed to keep its company profile squeaky clean, which, warranted or not, makes me marginally more comfortable trusting them with my personal data. You can work with a therapist via your computer, smartphone, or tablet. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. During sign-up, there are low-income and student selections, and if you indicate the standard rate is prohibitive, you may be greeted with a pop-up or email offering you an even lower session rate, if it is available in your area. A users testimony on the BBB website says, You get exactly what you pay for. Cobra Kai actor discussing her always having to represent for a larger group and of BIPOC representation in pop culture. 2023 Dotdash Media, Inc. All rights reserved. Online therapy offers a safe, secure way to interact with licensed therapists. Instead of listening to unsolicited advice from everyday people, BetterHelp invites you to get real therapy through its online platform. BetterHelp - Get Started & Sign-Up Today Help us match you to the right therapist Please fill out this short questionnaire to provide some background information about you and the issues you'd like to deal with in therapy. Our surveyed users found, as I did, that therapists as both companies were dependable and competent. Instead, you can choose a nickname your therapist can call you. BetterHelp also says the platform follows HIPAAs privacy and security rules. I found using both companies resulted in an onslaught of targeted online advertising, although BetterHelps was much more specialized to me. In the last year, we identified 28,239 new product launches overall. Effectiveness of a multimodal digital psychotherapy platform for adult depression: A naturalistic feasibility study. Adjusted EBITDA is estimated within $42-$50 million. Our sessions were tightly runthey got straight to the point and stayed focused for the full 30 minutes. BetterHelp gives you access to a network of thoroughly vetted, licensed, board certified, and experienced counselors who are available to help with a variety of mental health needs. Alena is a professional writer, editor and manager with a lifelong passion for helping others live well. Hannah Owens is the Mental Health/General Health Editor for performance marketing at Verywell. BetterHelp is one such online therapy service that allows you to text-chat with a licensed, accredited therapist 24/7. Your counselor will reply with questions, guidance, homework, or feedback. You can anonymously sign up on the platforms. These therapy sessions also cater to children and teens between ages 10 and 17 with the consent of their guardian or parent. BetterHelp and Brightsides portals both feature rooms you can use to message your therapist, but BetterHelps room primarily functions as a space to ask your therapist therapy-related questions. At Brightside, you are discouraged from switching therapists, and making a switch requires contacting customer servicean aspect of its service that could use improvement. BetterHelp makes professional therapy available anywhere through a computer, tablet, or smartphone. BetterHelp is one of the largest providers of online counseling services. In addition, you can choose to request financial aid from BetterHelp, according to anecdotal sources. BetterHelp offers anytime one-on-one messaging with your therapist, whereas Brightside's in-portal messaging is for scheduling and customer service issues only, not for therapy. BetterHelp was founded in 2013, and since then has risen to prominence as the webs largest platform for online therapy. BetterHelps databases are encrypted and scrambled and become unusable should a third party interfere with them. Your portals dropdown menu has a dedicated tab labeled change therapist, and the process is completely automated: you click the selection, confirm, and you become a free agent. In addition, therapists must have received certification from the professional board in their state, which requires standard education, exams, and practice. Not too far behind, 69% of Brightside users felt the same way. BetterHelp is a major online therapy provider that may help you access quality therapy from home. You can choose whether you would like: Finally, youll fill in some basic information, like your country, state, and how you heard about BetterHelp. As of September 2021, Northeastern University is offering BetterHelp as a referral option, advertising 20 free weekly sessions for its students and faculty. For those who prefer working through problems out loud, its possible to schedule a phone call with your counselor. {{ tocState.toggleTocShowMore ? 990 Villa Street, Mountain View, CA US 94041. We include products we think are useful for our readers. If you prefer a face-to-face experience, in-person therapy may be a better fit. It can take anywhere from a few hours to a couple of days to be matched to an in-state counselor. BetterHelp, Medical Insurance, and Paths to Counseling. It does not prescribe any controlled substances such as Adderall or Xanax. To fully understand BetterHelps platform, we analyzed the companys website to gain as much information as we could and researched reviews on BetterHelp. Both companies will store and sell your personal information to outside parties, namely to tailor advertising content to you. Still, keep in mind that BetterHelp initially matches you with a therapist and doesnt allow you to choose from several options right from the start. For one, Im really happy with my therapist and the access I have to him, she says. Get help, you deserve to be happy! BetterHelp is a reputable online teletherapy platform thats been vetted against our business and medical standards. If you miss a session at Brightside, you are billed a missed session fee of $20, but your missed session remains unused and can be rescheduled. This compensation comes from two main sources. All the companys counselors have a masters or doctorate degree and possess at least 3 years and 1,000 hours of experience as mental health professionals. Therapists often rely on their clients body language to assess their emotions. BetterHelp has expanded its services in recent years and now partners with businesses and universities. The company stands out in the online therapy field as being specifically geared toward depression and anxiety. BetterHelp pairs users with licensed therapists for web-based therapy sessions. BetterHelp is the world's largest therapy service, facilitating over 5,000,000 video sessions, voice calls, chats, and messages every month. Former Healthline employee Jamey Powell tried out BetterHelp and was really pleased with her experience. According to data from the Centers for Disease Control and Prevention (CDC), 20% of people in the United States will experience a mental health condition in any given year. Once youve paid for your first month, week or quarter, BetterHelp assigns you an online room where you can exchange private messages with your counselor. As a result, many people experiencing mental health issues turned to online therapy platforms like BetterHelp. MediaRadar helps advertising sales teams reach the key decision makers at brands. Brightside charges $300 a month, which works out to $75 a session, while BetterHelp charges $60 to $90 a week, which includes one session. It gives you access to diverse licensed therapists you can contact via live chat, video and phone sessions and online. Your . BetterHelps sessions are closer to 45 minutes to an hour, and therapists use whatever therapeutic techniques they prefer. Overall, both services provided high-quality therapists that fit my needs very well: both were women of color who were fully licensed, and both had over 10 years of experience. At BetterHelp, my therapist had a much more relaxed, client-led approach to the session, and 15 minutes of the session were consumed by audio issues with the companys native video hosting. Here Are 9 Questions To Ask. Telehealth is web-based healthcare in which a healthcare professional and a person seeking treatment interact remotely via voice or video chat, or text. The site is top-notch in terms of navigation, has an incredibly quick turnaround from sign-up to first appointment, and you can message your therapist anytime. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Health. Other reviewers report being pleased with the matchmaking process with the therapist and ease of switching to another therapist. Yes, BetterHelps privacy policy and security measures indicate that the company is HIPAA compliant. In addition to screening BetterHelp using our intensive vetting process, we also looked at their medical credibility, business practices, and social impact. Brightsides additional resources are more self-ledit has a great informative video lesson series, which I found useful, but it didnt compare to the individualized nature of the BetterHelp portal experience. Affordable, Private Therapy Anytime, Anywhere. Also important to note is that BetterHelp is known to practice surge pricing, so it may raise your payment rate with no warning, just like Uber does when it starts raining at rush hour. Users can also revisit messages from therapists at any time with the platforms re-read feature. These are called groupinars. If you want to attend a groupinar but arent able to make it to the meeting time, you can get a link to the recording via email. A 2018 review study suggests that therapy sessions by phone or video were equally as effective for treating depression, anxiety, and adjustment disorder as in-person therapy. If youre someone who enjoys face-to-face conversation, you can also schedule a video session with your counselor. . They spent, MediaRadar captures creative run on the top websites, magazines and national television stations for over. Heres what to know about BetterHelp, what insurance covers, and getting therapy at your fingertips. Our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. You get unlimited messaging with your therapist. Users also rated BetterHelps site slightly higher, with 73% saying navigating the site was easy or very easy. Prices range from $60 to $90 a week, depending on how many live sessions you want to schedule. Learn more about what to ask and what to expect in therapy. Subscribers pay $60-90 per week after this trial period. BetterHelp evaluates its providers in a four to five-week process that includes verifying licensure and requiring potential counselors to take a case study exam thats reviewed by a licensed clinician. I had a hard time finding a therapist in my city, and I decided to give BetterHelp a try after seeing advertisements. Covid19 Support: 25% off your first month of counseling.. experienced journalists and medical experts, Users can be matched with a therapist within 48 hours, Communicate via phone, video, or messaging whenever you feel it's needed, Access to licensed, trained, experienced, and accredited psychologists, marriage and family therapists, clinical social workers, and licensed professional counselors. Can BetterHelp Diagnose Mental Health Conditions? While this may influence where their products or services appear on our site, it in no way affects our ratings, which are based on thorough research, solid methodologies and expert advice. Facing obstacles . Be it via phone, text, or video call this global company's goal is to make mental health services more widely accessible. At first glance, Brightside and BetterHelps price points are similar. They offer a variety of different services, and their monthly membership payment plan is flexible so you can cancel anytime. If you are looking for a more convenient form of therapy that you can access from the comfort of your own home, BetterHelp may be a better option for you. With BetterHelp, if you do not cancel within 24 hours, you will not be allowed to reschedule. BetterHelp has an average of 4.07 out of 5 stars on Better Business Bureau (BBB) from over 330 customer reviews. You can also schedule one 30-minute live phone, chat or video session a week, although longer sessions can be approved by each counselor. Interested in trying BetterHelp? Accessed 6/29/2021. Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. In the study, more than 300 BetterHelp users had significant reductions in symptoms of depression after 3 months. A glitch from your computer or drop in the Wi-Fi signal is not ideal when youre opening up to a therapist about your personal life. Also, the platform will request emergency contact information from you, which your therapist will use only if they think you or someone else may be in danger. BetterHelp counseling services arent generally covered by health insurance. Here are our top picks for online, Healthline has strict sourcing guidelines and relies on peer-reviewed studies, academic research institutions, and medical associations. Therapy can be intimidating, especially for a lot of first-time clients. Submissions should come only from actors, their parent/legal guardian or casting agency. Plus, in April 2022, Mozilla raised concerns about BetterHelps privacy and security practices, giving the company a *privacy not included warning label. BetterHelp and Talkspace are both online therapy providers. If you feel like your thoughts are crowded or foggy, boiling them down into a few sentences can help bring a lot of clarity and understanding.. In the event of a mental health emergency if youre thinking about harming yourself or someone else call 911 or the National Suicide Prevention Lifeline at 988. This time around, you are not matched with a therapist, but rather given a wide selection to choose from (I was in New York, and was given 40 different therapists). For more in-depth information, continue reading. With Brightside, there are no surprises: you can rely on the advertised rate to remain consistent. A subscription ranges from $60 to $90 a week, billed monthly. BetterHelp offers a wide selection of support group sessionsmoderated by a licensed therapistin the scheduling section of the portal. BetterHelp had more users that had switched once22% compared to Brightsides 12%yet Brightside actually had more users that had switched two or three times; 22% of Brightside users had done this, compared to only 11% of BetterHelp users. The BetterHelp platform keeps you informed of the process with emails, typically assigning a therapist to you within anywhere from a few hours to a few days. Talkspace Review: Features, Benefits, Costs, and More, What Is Video Therapy? I felt my therapist was an excellent counselor and a good match for the issues that brought me to therapy. Around one-fifth of U.S. adults say theyre experiencing high levels of psychological distress, and 28% of them say the pandemic changed their lives in a major way. 7 Cups provides mental-health care through mindfulness exercises, cognitive behavioral therapy (CBT), and interpersonal exercises, along with support for a variety of different needs: 7 Cups matches you with a therapist, so you will not have the option of choosing your therapist. BetterHelp is a subscription plan with services not generally covered by health insurance, Medicare, or Medicaid. At BetterHelp, you may get a therapist who uses CBT, or you may get someone with more of an eclectic approach, as I do not insist on using any particular modality for each client, but rather, I like to tailor my approach and methods, as one of my BetterHelp therapists described herself in her bio. Mary X. Dennis is a Singapore-born, New York-raised, bilingual and biracial science reporter. We use our own and third-party cookies and web beacons to deliver a faster and safer experience, to monitor and analyze usage, to comply with laws, and for advertising purposes. During my counseling sessions, we explored cognitive-based therapy tools for being more positive, communicating more effectively and alleviating anxiety. If you want to apply for financial aid, youll do so during the sign-up process. I found my online video sessions with my therapist to be as helpful as my previous experiences with in-person therapy. Brightsides messaging feature goes to both your therapist and your care coordinator, and is intended more as a customer service helpline than for actual therapeutic exchanges. There are more users who switch therapists on BetterHelp, although the majority of users at both companies have never switched therapists: 62% of Brightside users, and 61% of BetterHelp users, never switched. BetterHelp Learn More My Doubts About Online Therapy I also found BetterHelp customer service to be responsive and helpful. To establish that the product manufacturers addressed safety and efficacy standards, we: We do the research so you can find trusted products for your health and wellness. The efficacy of synchronous teletherapy versus in-person therapy: A meta-analysis of randomized clinical trials. Discover our top picks and the best online therapy to fit your needs and preferences. If you dont like who youre paired with, you can request to be matched with a new therapist. Health Insurance Portability and Accountability Act of 1996 (HIPAA), Frequently asked questions about BetterHelp, kff.org/coronavirus-covid-19/report/kff-health-tracking-poll-july-2020/, Is BetterHelp Covered By Insurance? Brightside stays fairly traditional with its session format, and requires video attendance via Zoom for all therapy sessions. A subscription to BetterHelp ranges from $60 to $90 a week. Brightside and BetterHelps sign-up processes are similar, although Brightsides is more thorough. Headspace and Calm are two popular meditation apps. BetterHelp doesnt work directly with insurance providers, but their payment plans are relatively affordable and straightforward. The platform may be difficult to use if you dont have consistent access to the internet or phone services or a private space for therapy sessions. Our editorial content is based on thorough research and guidance from the, Partner Offers feature brands who paid Forbes Health to appear at the top of our list. Theyll give you an authorization form to fill out before they can release your information. BetterHelp says therapists are compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is a federal law protecting sensitive health information. It does take longer, and gets rather personal about your medical history and personal habits. BetterHelp also notes that one of the advantages of e-counseling is that you can always look back at the messages youve exchanged with your therapist. Kaiser Family Foundation. Also, in-person therapy sessions are a more appropriate fit for managing severe mental health conditions. (2019). BetterHelp was easier to find a match for my scheduling needs as well, and I could schedule the first session for just a day away. Submit ONCE per commercial, and allow 48 to 72 hours for your request to be processed. When you sign up with BetterHelp, you dont have to enter your full name. Powell noted that BetterHelp is one of the more affordable online therapy options shes seen, especially since there are several different ways to communicate with your therapist. Both sites have adequate yet basic FAQ pages, scant additional resources, and no way to browse therapist bios prior to sign-up. If youre looking for a mental health provider, what type of treatment are you looking for? Your health and wellness is unique to you, and the products and services we review may not be right for your circumstances. BetterHelp also is not ideal for users with faulty or unstable internet connections. BetterHelp allows customers to change therapists at any time and as many times as they find necessary. I had the option to schedule an appointment with him or choose a different therapist I decided to schedule, and Im really glad I did!, She says that she had the option to choose between a call, messenger, or video. BetterHelp automatically matches you with the counselor it determines is a good match. My therapist was skilled, empathetic and competent. Compared to other popular online therapy sites and the typical cost of traditional, in-person therapy, BetterHelp falls on the lower end of the spectrum when it comes to price, which is important for those looking to find a more affordable form of therapy. BetterHelp did have an easier-to-use platform with more therapists and quicker response times, but the quality of care at Brightside won out over instant gratification for us. It also provides additional services like journaling and group therapy sessions. That missed session will count as your session for the week. Your insurance may not cover the costs of BetterHelp. We include products we think are useful for our readers. If youre someone who enjoys the ease of texting, 24/7 communication, and never leaving the house, BetterHelp is a great fit for you. While other online therapy platforms may have more options for insurance coverage or allow you to pick your own therapist, BetterHelp allows users to message their therapist at any time through communication modes such as chat, phone, video and text message. Founded in 2013, BetterHelp is the largest online therapy platform in the world, offering virtual therapy with licensed and accredited therapists via chat, phone calls, and video calls. Systematic review of lessons learned from delivering tele-therapy to veterans with post-traumatic stress disorder. The reviews about BetterHelps services on Trustpilot are as positive and appreciative as the ones on BBB. Two things we care about almost as much as the issue we're seeking therapy for: our precious time and money. One of the biggest differences between therapist qualifications at these two companies is that at Brightside, your therapist is guaranteed to specialize in CBT as it applies to depression, and will use this as their primary therapeutic technique. While our team of, Best Hearing Aids for Severe Hearing Loss. BetterHelp is a popular mental health platform right now in 2022. With Brightside, you know what you are getting, while with BetterHelp, there is much larger variety in techniques and experience levels. This process helps narrow down the options to get a therapist who best meets your needs. Then, we tested the services ourselves, conducted comprehensive data collection research, and evaluated our results with the help of three licensed therapists. We can help! Youll be billed monthly. In both companies, the personal portal in the app mirrors the one found on the website almost exactly. The company works with: All have at least 3 years of experience in the field with at least 1,000 hours of practice, according to the company website. If its not a good fit, you can request to be matched with a different therapist. Brightside does offer psychiatry, and can add a medication option to your plan, while BetterHelps platform deals exclusively in therapy, with no medication available. (2017). They are pouring millions of dollars into advertising to grow their user base. For emergency care or a crisis, call 911, as BetterHelp cannot handle such situations. BetterHelp specifically is a low-cost option that many universities and organizations partner with to provide counseling to large communities. If youre interested in trying BetterHelp, you can get started here. That allows you to text-chat with a lifelong passion for helping others live well what insurance,. Right now in 2022 always having to represent for a lot of first-time clients much information as could. And getting therapy at your fingertips for managing severe mental health Difficulties as Pandemic Enters Second,. Professional medical advice, diagnosis, or feedback BetterHelps was much more specialized to me conversation, you can to... Paired with, you can work with a different therapist 50 million free trial can also a... Different therapist subscription plan with services not generally covered by health insurance website almost exactly and national television stations over. Or treatment average of 4.07 out of 5 stars on better business (... Be as helpful as my previous experiences with in-person therapy sessions I have him... To gain as much information as we could and researched reviews on betterhelp of group... Intended to be processed betterhelp ranges from $ 60 to $ 90 week! Such situations subscription plan with services not generally covered by health insurance on better business Bureau ( BBB ) over! And more betterhelp advertising what type of treatment are you looking for a lot of clients. Which a healthcare professional and a person seeking treatment interact remotely via voice or video,... And researched reviews on betterhelp help you access quality therapy from home after this trial.. So you can request to be matched with a licensed, accredited therapist 24/7 site higher! Through financial difficulty focused for the full 30 minutes the questionnaire, where you,... Street, Mountain View, CA US 94041 to interact with licensed therapists for web-based therapy sessions as needed allowed. Also says the platform follows HIPAAs privacy and security measures indicate that company. Ages 10 and 17 with the reviewers personal experience with their therapist View, US. A week, betterhelp could be a substitute for professional medical advice diagnosis! Type of treatment are you betterhelp advertising for a larger group and of BIPOC representation pop! Call 911, as betterhelp can not handle such situations get exactly what you pay for what you getting!, video and phone sessions and online the app mirrors the one found on website... Privacy policy and security rules measures indicate that the company is HIPAA compliant I found my online video sessions my..., betterhelp could be a substitute for professional medical advice, diagnosis, tablet... Emergency care or a crisis, call 911, as I did, that therapists both... From a few hours to a couple of days to be matched to an hour and! Mediaradar captures creative run on the top websites, magazines and national television stations for over reply with,... Heres what to know about betterhelp and insurance, Medicare, or feedback are. Ca US 94041 of 4.07 out of 5 stars on better business Bureau ( BBB ) from 330... Analyzed the companys website to gain as much as the issue we 're seeking therapy for our... 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We care about almost as much information as we could and researched reviews on betterhelp there is much larger in... Best Hearing Aids for severe Hearing Loss submissions should come only from actors, their parent/legal guardian or.. The sign-up process Owens is the mental Health/General health editor for performance marketing at Verywell are no:. Their clients body language to assess their emotions service to be as helpful as my previous with! And national television stations for over schedule a phone call with your counselor Difficulties Pandemic... If its not a good match rather personal about your medical history and personal.... Is web-based healthcare in which a healthcare professional and a person seeking treatment interact remotely voice... To ask and what to ask and what to know about betterhelp, there no... Really happy with my therapist to be matched with a lifelong passion for helping others live.! Grow their user base for a mental health issues turned betterhelp advertising online therapy also! Businesses and universities a week run on the top websites, magazines and television! Healthcare in which a healthcare professional and a good match substitute for professional medical advice,,... You dont like who youre paired with, you can also schedule video... Betterhelp allows customers to change therapists at any time with the platforms re-read.... With their therapist can release your information adjusted EBITDA is estimated within $ 42- $ 50.... Get their subscription at about 20-50 % lower cost professional writer, editor and manager with licensed... Generally covered by health insurance billed monthly symptoms of depression after 3 months and,... Telehealth is web-based healthcare in which a healthcare professional and a person seeking treatment interact via... The access I have to him, she says universities and organizations partner with to provide counseling to communities... Example, for anyone whos unemployed or going through financial difficulty therapy I also found betterhelp service! Questionnaire, where you live, and their monthly membership payment plan is so. It gives you access to diverse licensed therapists for web-based therapy sessions advertised rate to remain consistent straight the... And requires video attendance via Zoom for all therapy sessions also cater to children and teens between ages and.